About Yodel

Yodel is a cloud-based business phone system designed to help teams manage inbound and outbound calls via Slack using existing phone numbers. It lets customer service representatives view which members are on active calls, and join conference calls to facilitate communication across the organization.

Key features of Yodel include call recording, IVR/voice recognition, contact management, canned responses, voicemail transcription, and call screening. The platform enables organizations to route callers to suitable executives, ensuring efficiency in providing customer service. Users can add descriptions to calls using customizable tags in order to streamline searching and sorting of categorized calls.

Yodel’s browser extension functionality adds call buttons to websites, allowing businesses to receive calls from clients without disclosing phone numbers. The phone system offers international phone numbers, toll-free numbers, music on hold, ring groups, and warm transfer. Yodel also lets businesses receive user-based notifications about incoming calls, which can be forwarded to staff members based on customer requirements. Teams can add notes about active calls and share information with members in order to facilitate collaboration. The dashboard provides visibility into call data, enabling enterprises to generate reports and block numbers as per individual preferences.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom, Mexico, United States

Supported Languages

English

Images

Yodel receiving calls in Slack
Yodel automated call answering
Yodel call transcript
View 4 more
Yodel video
Yodel screenshot: Yodel receiving calls in Slack Yodel screenshot: Yodel automated call answering Yodel screenshot: Yodel call transcript

Features

Total features of Yodel: 49

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Compliance Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Desktop Notifications
  • IVR / Voice Recognition
  • Inbound Call Center
  • Manual Dialer
  • Mobile Access
  • Multi-Language
  • On-Demand Recording
  • Phone Key Input
  • Queue Management
  • Real Time Notifications
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • User Defined Attributes
  • Video Call Recording
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Website Integration

Alternatives

CloudTalk

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TalkChief

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Aircall

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#3 Alternative to Yodel
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

Wildix

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Reviews

Overall rating

3,8 /5
(11)
Value for Money
3,9/5
Features
3,5/5
Ease of Use
3,4/5
Customer Support
3,9/5

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Showing 5 reviews of 11
Sean W.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support Team. Great Product

Reviewed on 2020/02/12

Pros

Very flexible. Easy to integrate with other systems. Fantastic customer support. Very flexible product and a great overall experience

Cons

Some features are still being developed.

Jack D.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A Slack-centric phone system with amazing automation features

Reviewed on 2018/03/16

Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where...

Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.

Pros

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution.

Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Cons

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

Joseph W.
Overall rating
  • Industry: Entertainment
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Insanely Expensive

Reviewed on 2018/06/21

None. It was a useful alternative to a real phone, but the effort to switch away from it when it...

None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience.

Pros

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Cons

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium.

The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Response from YodelTalk

Hi Joseph! Thank you for writing a review on Yodel. We would like to respond to your comments:
Yodel is a full on phone solution, that not only offers a phone line but many further functionalities like welcome message, call recording, call screening or voicemails and also includes many integrations to Slack and CRM systems. Yodel is comparable to solutions like Vonage not only in terms of functionality but also on pricing. Since your review was posted, we have also added mobile and desktop apps to our product offering. We would very much appreciate if you can update your review and give us feedback on where we can still improve!
If you ever need help or are unhappy with pricing/functionalities or similar, you can anytime contact us at support (at) yodel . io

Robert L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good quality for money

Reviewed on 2021/01/13

Overall good experience

Overall good experience

Pros

It's very easy to your, easy to deploy, easy to train staff to use. Functionality is good and in the vast majority of cases it works well. Customer Support is decent although more emphasis on good vibes than expertise means you get what you pay for.

Cons

It does have it's problems every now and then which might be due to how Slack does things but it does get frustrating if you staff cannot take phone calls.

Mark S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A bit complicated for some users, like myself. It has execiting features though.

Reviewed on 2018/04/02

Great solution for looking professional, quickly.

Great solution for looking professional, quickly.

Pros

It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Cons

Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose.
I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly.
Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Showing 5 reviews of 11 Read all reviews

Yodel FAQs

Below are some frequently asked questions for Yodel.

Yodel offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Yodel features

Yodel has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Yodel supports the following languages:

English

Yodel supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Yodel integrates with the following applications:

Drift, Integromat, Microsoft Teams, Slack, Zapier

Yodel offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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