800response

Lead management, call tracking & customer analytics solution

About 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

Pricing starting from:

US$250,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to 800response

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$250,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to 800response

Images

No images available

Features

Total features of 800response: 66

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Contact Database
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Reports
  • Dashboard
  • Data Connectors
  • Data Extraction
  • Data Import/Export
  • Engagement Tracking
  • IVR / Voice Recognition
  • Interaction Tracking
  • Key Performance Indicators
  • Keyword Tracking
  • Lead Capture
  • Lead Database Integration
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Monitoring
  • Multi-Campaign
  • Performance Metrics
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Trend / Problem Indicators
  • Visitor Tracking
  • Visual Analytics

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Reviews

Overall rating

4,8 /5
(57)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have 800response?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 57
Jon L.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for customer service auditing!

Reviewed on 2020/12/29

Pros

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Jonthan G.
Overall rating
  • Industry: Building Materials
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Process Improvement for Profitability

Reviewed on 2022/01/06

Mariann Carlson & 800Response have been critical partners of ours for many, many years. There is no...

Mariann Carlson & 800Response have been critical partners of ours for many, many years. There is no vendor that supports and nurtures us better than 800R and their partnership has allowed our team to focus on our business and be less marred by day-to-day irrelevancies. We are beyond thrill with Mariann & 800Response and how they've support our growth with full advocacy and without reservation.

Pros

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Cons

800Response gives us the ability to nurture each lead we receive from its fundamental inception (Call Tacking), to learn from each experience (Call Recording), and to maximize each opportunity to support conversations and grow our business.

Response from 800response

Thank you so much for the review and helpful feedback! We will pass along your comments to the team, and we're always here if you need anything! Looking forward to working with you in 2022 and beyond!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Marketing Director

Reviewed on 2019/03/21

Customer service was decent when I had an issue. Website definitely needs some updating.

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from CallFinder

Hello, thanks so much for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Danielle F.
Overall rating
  • Industry: Consumer Goods
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Company that deserves a glowing review

Reviewed on 2021/09/28

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response...

From finding the company to working almost daily with [SENSITIVE CONTENT] to integrate 800 Response with our systems has been a wonderful experience!!

Pros

The ease of this software is unmatched. Although the company is EXCELLENT about offering trainings and instruction it is almost not needed with how user friendly the system is.

Cons

Not really sure I have found a Con yet. So far all the functionalities have worked in sync with our needs.

Response from CallFinder

Thanks for the awesome review, Danielle! We are so happy to hear that you've had such success with our solution, and that it's so easy to use. We will be sure to pass along your feedback to the rest of the team. We're always here if you need anything!

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great system

Reviewed on 2021/12/28

Pros

Outstanding customer service, great reporting tools.

Cons

The spreadsheet-based configuration system, while thorough, is a bit tedious.

Response from 800response

Thank you for leaving a review! We are happy to hear that our reporting tools are meeting your needs and that our customer service continues to meet and exceed expectations. Our development team has quite a few updates to our system on the roadmap, but we will certainly pass along your feedback. As always, our Client Engagement Specialists are here to help, so let us know if we can do anything to support you in the meantime. Thanks again!

Showing 5 reviews of 57 Read all reviews

800response FAQs

Below are some frequently asked questions for 800response.

800response offers the following pricing plans:

  • Starting from: US$250,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing starts from $250 per month.

800response has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

800response supports the following languages:

English

800response supports the following devices:

800response integrates with the following applications:

Microsoft Excel

800response offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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