800response

Lead management, call tracking & customer analytics solution

About 800response

800response is a cloud-based solution designed to help businesses streamline processes related to lead generation, call tracking, customer data capturing, marketing campaign management, and more. The solution offers local and toll-free tracking numbers, which lets organizations monitor and analyze incoming calls to improve customer interactions and targeting.

800response comes with a geo-based call routing functionality, which enables businesses to route incoming calls by extension number, country code, and business location. It offers a host of features including call prompts, mobile call routing, vanity numbers, alerts, data export, and more. The missed call monitoring module allows professionals to receive email or SMS notifications for missed/unanswered calls, facilitating follow-ups with prospective customers. 800response assists marketers with optimizing marketing campaigns based on customer age, income range, gender, and other demographics.

800response enables enterprises to gain insight into customer interactions, lead conversion rates, call volume, and agent performance via real-time analytics and reports. The built-in speech analytics feature allows users to monitor script compliance, training, and quality across the organization. Plus, it supports integration with various customer relationship management (CRM) systems.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Features

Total features of 800response: 50

  • Activity Tracking
  • Ad hoc Reporting
  • Archiving & Retention
  • Automatic Call Distribution
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Contact Database
  • Conversion Tracking
  • Dashboard
  • Data Extraction
  • Data Import/Export
  • Data Verification
  • Engagement Analytics
  • Geotargeting
  • IVR / Voice Recognition
  • Keyword Tracking
  • Lead Capture
  • Lead Database Integration
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Qualification
  • Lead Segmentation
  • Monitoring
  • Multi-Campaign
  • Performance Metrics
  • Prospecting Tools
  • Real Time Analytics
  • Real Time Monitoring
  • Recording
  • Reporting/Analytics
  • Scheduled / Automated Reports
  • Scheduled Recording
  • Scorecards
  • Search/Filter
  • Task Progress Tracking
  • Trend / Problem Indicators
  • Visitor Tracking
  • Visual Analytics

Alternatives

Agile CRM

4,2
#1 Alternative to 800response
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively...

CloudTalk

4,6
#2 Alternative to 800response
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

ActiveDEMAND

4,2
#3 Alternative to 800response
ActiveDEMAND is an online integrated marketing platform used by marketers and agencies to promote their products and...

EngageBay

4,6
#4 Alternative to 800response
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by...

Reviews

Overall rating

4,8 /5
(44)
Value for Money
4,4/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have 800response?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 44
Jon L.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great for customer service auditing!

Reviewed on 2020/12/29

Pros

I love the call recording feature and the ability that 800response gives me to be able to listen in on my call center to track how they are doing and the information they are giving. I also love the demographics features built in.

Cons

The overall interface is a bit dated and could use modernization but this doesn't affect functionality.

Response from 800response

Thanks for the positive review! We're glad that our call transcription and consumer profile features are working so well for you. We will pass along your comments about our UI to the development team. Wishing you success in 2021!

Michael L.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Solid customer interaction tool

Reviewed on 2020/03/19

We were trying to roll out a new product; and as part of that - introduce a new method of customer...

We were trying to roll out a new product; and as part of that - introduce a new method of customer interaction in our call center. New customer target demo meant new scripts and different approaches. The #1 priority was to enable our call center to listen to customer calls so that we could evaluate them and provide very fast feedback and coaching to our staff so they could learn and improve as quickly as possible. 800 response was a great tool to enable this.

Pros

800 response is a very good tool to manage customer interactions; the ability to hear the specific conversations between our team members and customers was the most valuable feature as it enabled daily performance coaching and constant improvement.

Cons

Integration was not a problem. The only issue we had was an occasional call that would not be recorded for some reason. It did not happen often, but when it did it cost us time trying to track down the problem.

Response from 800response

Michael, that's great news! We are excited to hear first-hand that our call recording and call monitoring tools helped you accomplish your #1 priority/goal for your call center and that you're finding value in our solution. We have passed along your feedback to our Product Development team. We're always here to help, so if you have any issues with call recording, we're happy to help you track down the issue to save you some time. Thanks so much for the review and valuable feedback!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Marketing Director

Reviewed on 2019/03/21

Customer service was decent when I had an issue. Website definitely needs some updating.

Customer service was decent when I had an issue. Website definitely needs some updating.

Pros

I like that it tracks the calls & the phone numer

Cons

The way it looks is confusing and hard to maneuver around the website. It is very complicated to get where you want to go and do what you want to do, and I know my way around a computer pretty well. I also dont like that the call is not auto recorded with the plan.

Response from 800response

Hello, thank you for the valuable feedback. We take customer feedback seriously, and we will be sure to pass along your suggestions. If you ever have any issues, you can always contact customer service or your Client Engagement Specialist.

Michael R.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Customer Support

Reviewed on 2020/12/31

Pros

Very easy to use. Customer Service & Support is outstanding!

Cons

None that come to mind. We’ve used this product for many years & will continue.

Response from 800response

Hi Michael,
Thank you so much for the amazing review! We'll pass along your feedback to the rest of the team.

Carey S.
Overall rating
  • Industry: Building Materials
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

800response is a huge part of our business

Reviewed on 2020/03/19

800 Response is an essential part of our business. It helps me track every single call and...

800 Response is an essential part of our business. It helps me track every single call and evaluate the effectiveness of each program that we are spending money on. I do not know what I would do with out it. Thanks 800response.com for keeping me on track.

Pros

The tracking aspect is key. I can easily redirect calls, label and create campaigns. It also ensures that I do not miss getting back with every single caller. It allows me to train and monitor quality control within the team.

Cons

AT this time I do not have any cons regarding this software.

Response from 800response

Thanks for the excellent review and feedback, Carey! We are so glad that you find such great value in our call tracking and lead tracking tools and that you are using key reports to monitor and evaluate your campaigns. We love to hear from customers who are using our solution to improve marketing strategies and to ensure ROI. As always, we're here if you need anything!

Showing 5 reviews of 44 Read all reviews

800response FAQs

Below are some frequently asked questions for 800response.

800response offers the following pricing plans:

  • Starting from: US$250,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts from $250 per month.

We do not have any information about 800response features

800response has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

800response supports the following languages:

English

800response supports the following devices:

800response integrates with the following applications:

Microsoft Excel

800response offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for 800response.