About Vocally

Vocally by Docsie is a cloud-based feedback management solution designed to help organizations streamline processes related to user feedback collection for software or online content portals. The platform captures user engagement videos, allowing managers to analyze customer behavior and gain visibility into improvement opportunities and issues.

Vocally's customizable feedback widget lets enterprises personalize its appearance with custom logos, fonts, and colors. The solution offers a host of features, such as actionable items, filtering capabilities, custom forms, and multi-user access. The built-in feedback card view provides information on customer feedback via emotion icons, application summaries, descriptions, time and location data, screen recording playback, and more.

Vocally includes a feedback manager, which allows users to review and store feedback records in a centralized repository for future reference. Plus, it supports integration with various third-party applications, such as Slack, Mattermost, Zendesk through Zapier, facilitating collaboration across teams.

Devices

Business size

S M L

Markets

United States, Canada, Germany

Supported Languages

English

Images

Vocally feedback options
Vocally ingerations configuration
Vocally feedback manager
Vocally filters
View 5 more
Vocally screenshot: Vocally feedback options Vocally screenshot: Vocally ingerations configuration Vocally screenshot: Vocally feedback manager Vocally screenshot: Vocally filters

Features

Total features of Vocally: 25

  • API
  • Analytics
  • Content Filter
  • Custom Forms
  • Customer Experience Management
  • Customizable Branding
  • Customizable Templates
  • Data Filtering
  • Document Management
  • Engagement Analytics
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Filtered Views
  • Invoice Management
  • Multi-Department / Project
  • Multiple Projects
  • Multiple User Accounts
  • Search Functionality
  • Summary Reports
  • Surveys & Feedback
  • Third Party Integration
  • Video Management
  • Web Analytics
  • Widgets

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Reviews

Overall rating

4,5 /5
(2)
Value for Money
5/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
5/5

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Showing 5 reviews of 2
Meng G.
Overall rating
  • Industry: Banking
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great customer experience support tool

Reviewed on 2020/01/15

It improved overall user experience analysis, issue triage.

It improved overall user experience analysis, issue triage.

Pros

The integration component is the best part about Docsie. My team integrated Vocally with Slack and everyone is notified when issue comes in. The video is very helpful to QA team as there is no confusing to the flow user takes.
Pricing is great as well.

Cons

Even though the user interface is friendly, some of our non-technical members needed support and help for setup and work with the tool

Soma V.
Overall rating
  • Industry: Nanotechnology
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 2019/12/10

Pros

Easy to sort out feedback reports compared to other

Cons

For now i didn't face any problem with this definitely will contact you when i need help

Vocally FAQs

Below are some frequently asked questions for Vocally.

Vocally offers the following pricing plans:

  • Starting from: US$69,99/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Free for up to 2000 feedback submissions per month. Small - up to 5,000 submissions/month: $69.99/month (billed monthly) or $49.99/month (billed annually). Medium - up to 50,000 submissions/month: $399/month (billed monthly) or $329/month (billed annually) Custom plans are available on request.

We do not have any information about Vocally features

Vocally has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Vocally supports the following languages:

English

We do not have any information about what devices Vocally supports

Vocally integrates with the following applications:

Mattermost, Slack, Zapier, Zendesk

Vocally offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base

Related categories

See all software categories found for Vocally.