MegaDialer

Call center solution for streamlining virtual telephony

About MegaDialer

MegaDialer is a predictive dialer solution designed to help businesses manage incoming/outgoing calls in order to offer services to potential clients and improve the customer experience. It lets contact centers collect client data via custom forms.

Key features of MegaDialer include call transfer, callback scheduling, contact management, call monitoring, Federal Trade Commission (FTC) compliance, call recording, campaign specific caller ID, lead capture, automatic call distribution, campaign management, and real-time chat. Using questionnaires, telemarketing companies can gather feedback and additional information from clients in order to conduct market research and facilitate decision making. Emails can be sent automatically to clients after the completion of each call, with the aim of enhancing accountability and customer engagement.

MegaDialer facilitates integration with Google Calendar to enable enterprises to gather customer data in order to manage appointment schedules. It also offers a call monitoring functionality, which lets users generate instant call reports using real-time activity panels.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, Spanish

Images

MegaDialer call history
MegaDialer sales reporting
MegaDialer customer information
MegaDialer account overview
MegaDialer campaign tracking
View 6 more
MegaDialer video
MegaDialer screenshot: MegaDialer call history MegaDialer screenshot: MegaDialer sales reporting MegaDialer screenshot: MegaDialer customer information MegaDialer screenshot: MegaDialer account overview MegaDialer screenshot: MegaDialer campaign tracking

Features

Total features of MegaDialer: 48

  • API
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Compliance Management
  • Computer Telephony Integration
  • Contact Management
  • Customizable Forms
  • Customizable Reports
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • Help Desk Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Lead Capture
  • Lead Management
  • List Management
  • Manual Dialer
  • Multiple Parties
  • Outbound Call Center
  • Performance Metrics
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Summary Reports

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Genesys Cloud

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Five9

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uContact

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Reviews

Overall rating

4,9 /5
(10)
Value for Money
5/5
Features
4,9/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 10
Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

fantastic phone tool ip.

Reviewed on 2019/01/13

Recommended for support companies in help desks and call center

Recommended for support companies in help desks and call center

Pros

Its interface is pleasant, it handles user friendly features and it is very useful for making international calls, it saves us in systems and money.

Cons

It was one of the best IP PBX I have used to provide online support, for its easy call center management.

Response from Phoenix Solutions

Thank you very much for your review. It helps us to be better!

Juan P.
Overall rating
  • Industry: Information Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EMPRESA MUY RECOMENDABLE

Reviewed on 2020/09/25

Muy positiva

Muy positiva

Pros

Se adaptan a todas las peticiones solicitadas en cuanto a lo que se requiere los servicios que se realizan

Cons

Nada que indicar en este áspecto y entiendo que no lo va a ver

Response from Phoenix Solutions

Thank you very much for your review Juan! It makes us so happy :)

Adam A.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best system I have used

Reviewed on 2020/09/22

From start to finish megadial and team have gone above and beyond for me and my business.

From start to finish megadial and team have gone above and beyond for me and my business.

Pros

The simplicity, Customer service and pricing

Cons

All is good so far with nothing bad to report

Response from Phoenix Solutions

Thank you very much for your review! We're so happy to know that the system meets your needs :)

Martin T.
Overall rating
  • Industry: Telecommunications
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best dialersystem in the industri and the best service, fast, profesionel and always on the...

Reviewed on 2017/08/08

unique software
unique service

That 2 words covers all.

unique software
unique service

That 2 words covers all.

Pros

I have after 15 years in the Tm Sales business been working with all kind off dialer systems and software houses. After chancing my platform to Megacall i have increased my sales with min. 15 %, the platform is unique and the service you get from there team is something i have not seen before.

Cons

I can not put any pointers in this matter, for us it is all about stability, service and using the best software on the marked.. this is what you get from Megacall

Response from Phoenix Solutions

Thank you very much for your review. It helps us to be better!

Martin T.
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best dialer software company

Reviewed on 2017/01/22

After my 13 years working in The outbound business i I have tried The most dialers on The...

After my 13 years working in The outbound business i I have tried The most dialers on The market.

After Going to The megadialer platform and The Company behind have seen the Best of The Best.

Megacall will take your Call Center, staff and Leads to a One way trip to The Moon.

Fantastic software, nr 1 First line service support, a dialer and flowsystem of your campain that Will take your business to The next level.

My Best recormendation.

Pros

The dialer is The Best on The market.

Response from Phoenix Solutions

Many thanks!

We love to make our customers happy.

Showing 5 reviews of 10 Read all reviews

MegaDialer FAQs

Below are some frequently asked questions for MegaDialer.

MegaDialer offers the following pricing plans:

  • Starting from: €250,00/one-time
  • Pricing model: One Time License
  • Free Trial: Available

Pricing is based on a pay-as-you-go model. MegaDialer Bronze: €250/top up MegaDialer Silver: €500/top up MegaDialer Gold: €1,000/top up

We do not have any information about MegaDialer features

MegaDialer has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

MegaDialer supports the following languages:

English, Spanish

MegaDialer supports the following devices:

MegaDialer integrates with the following applications:

Google Calendar, HubSpot CRM, Pipedrive, Plecto, Twilio Voice, Zoho CRM, webCRM

MegaDialer offers the following support options:

Email/Help Desk, Phone Support, Chat

Related categories

See all software categories found for MegaDialer.