Halp

Ticketing, powered by your Slack conversations

5 /5 (1 review) Write a Review!

Halp Overview

What is Halp?

Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more.

Opening up a ticket is as simple as adding a 🎫emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.

Halp’s web view allows teams to manage tickets, build custom forms, automate redundant requests, and track your team’s overall performance. Companies using Halp get faster response times, more productive teams, and happier employees.

Halp functions as a robust ticketing system or can be integrated directly with Zendesk, Jira, ServiceNow, and other legacy ticketing systems.

Along with internal operations, many of our customers are also using Halp to provide white-glove customer service through shared Slack Channels. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.

Halp Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Subscription
Value for money

Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month.

Team tier: $25 per helpdesk agent per month

Professional tier: $50 per helpdesk agent per month

Enterprise tier: please contact Halp


Halp Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Slack messages in public or private channels can be marked with the ticket or custom emoji and turned into a trackable ticket.
Agents and admins can create custom fields to track the values of different properties on tickets
Reduce context switching and capture requests where people are already communicating with you.
Ticket rules can result in a ticket being routed to a different triage channel based on a specific condition
Halp has a new “App Home” experience in Slack!
App Home is a great way for anyone (Agents and End-users alike) to quickly find tickets that they may need to take action on or reference.
Halp video Halp screenshot: Slack messages in public or private channels can be marked with the ticket or custom emoji and turned into a trackable ticket. Halp screenshot: Agents and admins can create custom fields to track the values of different properties on tickets Halp screenshot: Reduce context switching and capture requests where people are already communicating with you. Halp screenshot: Ticket rules can result in a ticket being routed to a different triage channel based on a specific condition Halp screenshot: Halp has a new “App Home” experience in Slack!
App Home is a great way for anyone (Agents and End-users alike) to quickly find tickets that they may need to take action on or reference.

Halp Reviews

Halp Reviews

Overall rating
5
/
5
Excellent
1

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
100% recommended this app
Randy T.

Great Product, Great People.

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.


Randy T.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Great Product, Great People.

Used Daily for 6-12 months
Reviewed on 2020/01/09
Review Source: Capterra

Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.

Pros

I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.

Cons

They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 1 user ratings
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Halp Pricing

Halp Pricing

Starting from
US$25,00/month
Free Trial
Subscription
Value for money

Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month.

Team tier: $25 per helpdesk agent per month

Professional tier: $50 per helpdesk agent per month

Enterprise tier: please contact Halp

Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month.

Team tier: $25 per helpdesk agent per month

Professional tier: $50 per helpdesk agent per month

Enterprise tier: please contact Halp

Value for Money
5/5
Based on 1 user ratings
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Halp Features

Halp Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4/5
Based on 1 user ratings
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Categories

Additional information for Halp

Additional information for Halp

Key features of Halp

  • Change Management
  • Dashboard
  • Employee Management
  • Incident Management
  • Mobile Access
  • Multiple Data Sources
  • SLA Management
  • Self Service Portal

Benefits

• Halp automates ticketing workflows by recognizing an emoji and command in Slack.
• Improve reporting by quickly creating tickets in Slack.
• Ticket updates are synced with real-time Slack interface.
• Quickly assign tickets to appropriate teams and channels.
• Customize Halp settings according to team preferences.

Halp FAQs

Halp FAQs

Below are some frequently asked questions for Halp.

Q. What type of pricing plans does Halp offer?

Halp offers the following pricing plans:

Starting from: US$25,00/month

Pricing model: Subscription

Free Trial: Available

Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month. Team tier: $25 per helpdesk agent per month Professional tier: $50 per helpdesk agent per month Enterprise tier: please contact Halp

Q. What are the main features of Halp?

Halp offers the following features:

  • Change Management
  • Dashboard
  • Employee Management
  • Incident Management
  • Mobile Access
  • Multiple Data Sources
  • SLA Management
  • Self Service Portal

Q. Who are the typical users of Halp?

Halp has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Halp support?

Halp supports the following languages:

English

Q. What type of pricing plans does Halp offer?

Halp has the following pricing plans:

Subscription

Q. Does Halp support mobile devices?

We do not have any information about what devices Halp supports

Q. What other apps does Halp integrate with?

Halp integrates with the following applications:

Jira, Microsoft Teams, ServiceNow, Slack, Zapier, Zendesk

Q. What level of support does Halp offer?

Halp offers the following support options:

Online Support, FAQs, Forum, Knowledge Base