Ecolane DRT
Demand-responsive transportation scheduling and dispatching
4,4 /5 (16 reviews) Write a Review!Ecolane DRT Overview
What is Ecolane DRT?
Ecolane DRT Platform is a demand response management solution designed for transit agencies that offer transportation for people with reduced mobility and access. It includes a real-time scheduling algorithm, logic-based responses to events as they occur, and continuous monitoring and data collection of vehicles and trip statuses.
With Ecolane, schedules are created the day before based on the bookings and information already acquired, in order to provide a best case scenario overview of the following day. Ecolane monitors vehicles on the road in real-time and dynamically schedules trips in response to active changing conditions in order to maintain the original desired schedule.
Ecolane can respond and reschedule according to vehicle location, destination, and planned route, as well as traffic congestion, change of course, no show riders, cancellations, and late pickup/drop offs. If a vehicle is late, the platform distributes upcoming trips for that vehicle to another available vehicle to avoid further delays.
All drivers have a mobile data tablet (MDT) inside the vehicle that provides real-time data regarding scheduling updates. The tablet provides constant GPS location tracking, communication with dispatchers, and location based updates to riders. Ecolane also enables billing and payments directly through the platform, and can calculate costs based on location, distance, and number of riders.
Ecolane DRT Overview
Pricing
Pricing options
Contact Ecolane for information on pricing
Ecolane DRT Features
Media
Ecolane DRT Reviews
Ecolane DRT Reviews
Improved service
My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.
Great Product, Great Customer Service
Converting to Ecolane dispatching software has allowed our company to provide more trips, improving our overall ridership and fare box return.
Software is efficient in scheduling and reporting.
The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.
Ecolane in general is a good product with some minor problems. Support has been quick and...
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Improved service
Pros
Functionality: Multiple functions under one roof all linked from:
Client information
Scheduling
Dispatch
MDT
Mapping
POI
GEO coding
Trip tracking
Driver monitoring
Data capture
Reporting
there are to many to list..
Cons
very little in my opinion the biggest CON is the user and their ability to work within the software and see the many potential gains. A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems
Response from Ecolane
Hi Alex,
Thanks for the review. It¿s our pleasure to have you as our customer and we're happy you're getting the fullest usage out of our software.
Great Product, Great Customer Service
Converting to Ecolane dispatching software has allowed our company to provide more trips, improving our overall ridership and fare box return.
Pros
I appreciate the ease of accessibility from any computer or location. The conversion from previous software was quick and the Ecolane Help Desk is a wealth of great information and training tools.
Cons
I would like to see the reports option be a little more user friendly. Hard to pick the right report. However, Help Desk is always willing to get the reports I need and save them as favorites for future reporting.
Ecolane
Pros
The amount of data that can be pulled from Ecolane is very helpful.
Cons
Changing/updating subscriptions is cumbersome.
Response from Ecolane
Thanks, Kay! We're sorry that updating and changing subscriptions is cumbersome, but we really appreciate your input. We are continually making process improvements, so any ideas you have, we definitely welcome. You can make suggestions through our Ideas Portal at https://ideas.ecolane.com/portal_session/new so that we can integrate them into our roadmap. If you¿re not sure how to submit a suggestion on the Ideas Portal, please watch the video below. You will need to log into HelpDesk to view it.
https://helpdesk.ecolane.com/hc/en-us/restricted?return_to=https%3A%2F%2Fhelpdesk.ecolane.com%2Fhc%2Fen-us%2Farticles%2F115005304148-Aha-Idea-Portal-and-Feature-Request-Process-VIDEO-
If you need further assistance or extra support, please feel free to reach out to us through HelpDesk at any time. Thanks.
Software is efficient in scheduling and reporting.
The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.
Pros
The capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.
Cons
Ability to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.
Response from Ecolane
Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!
Ecolane in general is a good product with some minor problems. Support has been quick and responsive
Pros
General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.
Cons
Some numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.
Response from Ecolane
Thanks for the review Joe! We heard you and have already made steps to improve.
As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to [email protected], file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.
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Ecolane DRT Pricing
Ecolane DRT Pricing
Contact Ecolane for information on pricing
Contact Ecolane for information on pricing
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Ecolane DRT Features
Ecolane DRT Features
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Categories
Categories
Additional information for Ecolane DRT
Additional information for Ecolane DRT
Key features of Ecolane DRT
- Billing & Invoicing
- Dispatch Management
- Routing
- Scheduling
Ecolane DRT FAQs
Ecolane DRT FAQs
Below are some frequently asked questions for Ecolane DRT.
Q. What type of pricing plans does Ecolane DRT offer?
Ecolane DRT offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Ecolane for information on pricing
Q. What are the main features of Ecolane DRT?
Ecolane DRT offers the following features:
- Billing & Invoicing
- Dispatch Management
- Routing
- Scheduling
Q. Who are the typical users of Ecolane DRT?
Ecolane DRT has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Ecolane DRT support?
Ecolane DRT supports the following languages:
English
Q. What type of pricing plans does Ecolane DRT offer?
Ecolane DRT has the following pricing plans:
Subscription
Q. Does Ecolane DRT support mobile devices?
We do not have any information about what devices Ecolane DRT supports
Q. What other apps does Ecolane DRT integrate with?
We do not have any information about what integrations Ecolane DRT has
Q. What level of support does Ecolane DRT offer?
Ecolane DRT offers the following support options:
Phone Support, Online Support
My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.