Breezeway

About Breezeway
Breezeway is the #1 operations and messaging platform for short-term rentals. Breezeway integrates with dozens of PMS providers. Breezeway is purpose-built to coordinate complex work, like cleaning and maintenance, and deliver homes that are perfectly prepared to specific standards. Standardize your processes with customizable checklists, an easy-to-use mobile app for cleaners, a welcome book, guest messaging and more.
Key benefits of Breezeway
Breezeway’s desktop and mobile apps empower you and your teams to:
- Schedule Property Care & Service Tasks
Our user-friendly dashboard combines data from integrations, teams, and historical jobs so you can ditch your spreadsheets and make sure that the right job is assigned to the right person and at the right time.
- Coordinate Work & Issues
Our customizable checklists and mobile apps equip your staff with user-friendly tools, so they can perform detailed work at each property that complies with your company's brand standards. You’ll also have visibility to monitor progress in real-time, adjust assignments for last-minute changes, and triage issues as soon as they arise.
- Text Guests
Our SMS messaging tools are purpose-built for short-term rental operators, so you can stay on top of in-house issues, increase guest satisfaction, and drive 'gap night' revenue.
- Share & Report Work to Owner Clients
Showcasing the full scope of your property management services to homeowners has never been more important. Our owner reporting programs give you what you need to increase owner retention, acquisition, and referral business.
- Control Property Access & Security
Our smart tech dynamically generates, shares, and terminates lock access codes based on the progress of each task, so you can reduce confusion and increase the security of each property.
- Integrate with PMS Systems & IoT Devices
Optimize your property operations by integrating Breezeway with your property management software. Our PMS integrations automatically sync your property details and reservation data, which makes it easy for you to coordinate cleaning, inspections and maintenance.
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Reviews
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best VR Operations Product on the market
Reviewed on 2023/07/18
Pros
I love how innovative Breezeway is. They are continually adding new features, asking for end user feedback and make sure the system is top notch!
Cons
It's hard to find something to complain about, but if I had to choose something, it would be integrations are not true/full two-way communications. There are aspects of it that can write back to our PMS, but I wouldn't consider it complete. But again, not a huge deal.
Response from Breezeway
Thanks for sharing. We're always looking to improve our integrations so look forward to building more connectivity in the future!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Critical to Our Company's Workflow
Reviewed on 2022/12/22
We had an productive, thorough and helpful on-boarding session with [SENSITIVE CONTENT] . Our...
We had an productive, thorough and helpful on-boarding session with [SENSITIVE CONTENT] . Our service representative[SENSITIVE CONTENT] is prompt, smart and considerate. Our company has been using Breezeway for under six months and we are excited to take advantage of more features that are currently under-utilized in the upcoming year.
Pros
Breezeway allows our scatter-site company employees to communicate with management effectively. We have been able to streamline our efforts and improve efficiency by using cleaning templates and discovering areas where improvement is needed through labor productivity and reporting patterns of issue trends.
Cons
There is a lag time between our Channel Management Software and Breezeway that has created a few issues when we receive last-minute bookings. The messaging feature can load slowly sometimes.
Alternatives Considered
QuoreReasons for Switching to Breezeway
I have on-boarded Quore for five other hotels in the past and really enjoyed the platform. Quore was up-front and straightforward that their software is meant for traditional hotels, not scatter sites, and recommended Breezeway.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 0.0 /10
Their Software is buggy and did not work. With no refund its basically theft or fraud
Reviewed on 2023/06/02
We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for...
We first came into knowledge of Breezeway through a safety presentation they gave on a webcast for Arizonans for Responsible Tourism (AZRT). In contacting Breezeway for this service we were given a fairly persistent presentation on their management software and nothing about the safety component other than they would have someone get back to us. The management software presentation did have its appeal so we went along with while following up on the safety measures we were first presented with. It took many months and many follow ups before we did finally hear from someone in their safety division. He confirmed our suspicion that they were using the safety presentations as a bait-and-switch to sell their management software and because of this, he had been too busy to get in touch with us sooner.Due to the high promises and high appeal of the of the management software, we did eventually sign up and went through extensive hours putting together the information they needed to set us up. Unfortunately their software never worked and was referred to as being buggy. Breezeway continued to charge us and would not let us cancel with out penalty. Essentially they present one company function, admittedly bait-and-switch to another division for software that did not work for us, but aggressively hold to strict cancellation terms along with non-refundable monthly billings; this while we spend a great amount of time and frustration on their non-functional software.
Pros
They have a good idea with their management software and present it well. The safety component was of great interest (however it is really used for a bait-and-switch so never benefited)
Cons
Their software is buggy and it never worked. They refused to refund us and hold a strict cancellation policy that they fought hard to continue charging. A lot of frustration with the bugs in their software and a great amount of time and never a benefit as we were never able to use due to the bugs. Additionally it cost us a decent amount of money prior to cancelling. Again they would not refund even through we were never able to use due to the bugs.
Response from Breezeway
We're sad to hear your experience with Breezeway as this does not reflect the high level of client support that our team offers and many of our clients rave about. It looks like our team was in contact with you about cancellation and waived the standard policy. If you'd like to discuss further, please feel to reach out to our team at [email protected].
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
One of the best in the industry
Reviewed on 2019/12/11
Pros
Breezeway isn't perfect but man do they work hard on improvements and roll them out regularly and quickly. They are also great about communicating.
Cons
Some of the newer tools and features are buggy but that's to be expected. The biggest downside for us is that we still can't automate certain things like scheduling of vacancy checks and transfer of service orders to our owner portal. Hopefully those are on the horizon.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Breezeway
Reviewed on 2021/09/02
LOVE!! Great support.
LOVE!! Great support.
Pros
Where to start - easy of finding workorders. Easy of creating workorders. The communication inside a WO - cuts down on phone calls to each other. The guest texting feature. Recurring WO.
Cons
At times it takes both the ap and the desktop version on your phone to get all the information.
Breezeway FAQs
Below are some frequently asked questions for Breezeway.Q. What type of pricing plans does Breezeway offer?
Breezeway offers the following pricing plans:
- Starting from: US$6.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Breezeway’s operations platform and guest messaging app are both priced on a per property basis billed monthly. The specific pricing varies depending on portfolio size. Interested in getting started? Request a demo here, and a member of our team will be in touch to give you a customized one-on-one product walkthrough, and share the full capabilities of our software.
Q. Who are the typical users of Breezeway?
Breezeway has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Breezeway support?
Breezeway supports the following languages:
Danish, English, German, Spanish
Q. Does Breezeway support mobile devices?
Breezeway supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Breezeway integrate with?
Breezeway integrates with the following applications:
365villas, Apaleo, AppFolio Property Manager, Avantio, Barefoot, Beds24, BookingSync, CiiRUS, Cloudbeds, Elina, Escapia, Guesty, Guesty Lite, Homhero, Hospitable.com, Hostaway, Hostfully Property Management Platform, Hostify, JANIIS Property Management Platform, Kross Booking, LiveRez, Lodgify, Mews, MyVR, OPERA Cloud Property Management, OwnerRez, RNS Vacation Rental Software, RealTimeRental.com, Rent Manager, Resly, Smily, Stayntouch PMS, Streamline, SuperControl, Track Vacation Rental PMS, Virtual Resort Manager, WebRezPro
Q. What level of support does Breezeway offer?
Breezeway offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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