About Sherpa Altitude IG

Sherpa Altitude IG is an information governance platform designed to assist organizations with eDiscovery and requirements collection. Key features include risk management, data collection, legal hold notifications, role-based permissions, analytics, and audit reporting. It supports the import of content for sources including Office365, Microsoft Exchange, OneDrive, SharePoint, Google Suite, and more.

The application enables users to search, collect, and categorize sensitive data such as PII, PCI or ePHI based on various keywords, criteria, or expressions. Administrators can use Sherpa Altitude IG to distribute work by assigning roles and privileges to attorneys, and letting them search and view results. The solution helps users develop workflows for data classification and apply labels based on the regulatory and internal privacy requirements of organizations. It also allows users to review result sets, add tags to required items for collection, and import data to different review platforms.

Sherpa Altitude IG enables attorneys to create custom email notification templates to send legal hold reminders to custodian banks, create questionnaires, and verify custodian acknowledgments. Plus, professionals can use the custodian master list feature to monitor and track the details of assigned holds or matters.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Sherpa Altitude IG dashboard
Sherpa Altitude IG custom email notification template
Sherpa Altitude IG legal hold reminders
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Sherpa Altitude IG video
Sherpa Altitude IG screenshot: Sherpa Altitude IG dashboard Sherpa Altitude IG screenshot: Sherpa Altitude IG custom email notification template Sherpa Altitude IG screenshot: Sherpa Altitude IG legal hold reminders

Features

Total features of Sherpa Altitude IG: 22

  • Access Control
  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Capacity Management
  • Compliance Management
  • Customizable Templates
  • Data Import
  • Data Mapping
  • Event Triggered Actions
  • Labeling
  • Maintenance Scheduling
  • Policy Management
  • Reminders
  • Reporting & Statistics
  • Risk Assessment
  • Role Management
  • Role-Based Permissions
  • Search Functionality
  • Self Service Portal
  • Tagging
  • Workflow Management

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Reviews

Overall rating

4,8 /5
(8)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,9/5

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Showing 5 reviews of 8
Marc Z.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Searching emails at rest

Reviewed on 2020/11/12

Our experience was very positive. We were glad to have come across their solution, as it suited our...

Our experience was very positive. We were glad to have come across their solution, as it suited our need at the time and has continued to serve us well.

Pros

Altitude IG was one of the only products we could find that was able to do content scanning on existing emails stored in Exchange Online. It was cost effective and relatively easy to set up. Sherpa was also very helpful throughout the install process, as well as during the ongoing scans and tuning of the software.

Cons

HIPAA rulesets are very basic and need tuning, but we were able to accomplish this with Sherpa support. The scans do take a long time, but that is typically due to Microsoft's throttling of Exchange throughput to 3rd parties.

Jeremiah J.
Overall rating
  • Industry: Oil & Energy
  • Company size: 10 000+ Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sherpa MailAttender to Altitude IG

Reviewed on 2020/11/12

Extremely satisfied with the Customer support. They have worked with our times and even after...

Extremely satisfied with the Customer support. They have worked with our times and even after discovering a bug within the system they are responsive with status updates.

Pros

Setting up the application the first time required help, however I was pretty happy that after that point we had a pretty good understanding of how it worked and what other options would be available for the next project. It was intuitive and seems pretty simple to configure.

Cons

If I had to pick something I did not like about the software is that it is more difficult to find the same options that MailAttender had all in one area. I feel like I am jumping around more to do the same things.

Nick M.
Overall rating
  • Industry: Law Practice
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for Exchange Retention Policies

Reviewed on 2021/01/14

Pros

The ability to have policies and workflows be scoped to either Active Directory groups or individual users makes this a huge plus. Once this is setup and working , there's little ongoing changes that need to occur unless you change groups or need to create new policies.

Cons

The admin console is a little confusing at first and the workflow builder takes some getting used to.

Chris B.
Overall rating
  • Industry: Management Consulting
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Info Gov functionality, but not out of the box

Reviewed on 2020/11/18

Tool is providing what we expected; leadership team has been great - service-oriented, flexible,...

Tool is providing what we expected; leadership team has been great - service-oriented, flexible, great to work with.

Pros

Flexibility of product and connectors to allow us to manage documents and email in place. Ability to work with legacy systems (files shares, SharePoint on-prem) as well as M365 suite.

Cons

Lack of a mid-level user support function. Product is more built for administrative users for running data analysis/reports and file audits. Have to work with them to create the capability to have an end-user approach to running various reports via menu-driven options.

Oliver T.
Overall rating
  • Industry: Law Practice
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sherpa Altitude is very helpful in keeping our Exchange Mailbox Sizes Under Control

Reviewed on 2020/11/17

It's been a positive experience over all.

It's been a positive experience over all.

Pros

It is easy to setup. Sherpa's Senior Solutions Architects assisted in setting it up for us and configuring the workflows. They also did an exceptional job of training us on the administrative tasks. They also check in to make sure our rules are operational and offer suggestions on how to optimize the performance of our rules.

Cons

Setting up the workflows can be a bit challenging at first, but Sherpa Support is always willing to assist us.

Showing 5 reviews of 8 Read all reviews

Sherpa Altitude IG FAQs

Below are some frequently asked questions for Sherpa Altitude IG.

Sherpa Altitude IG offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Sherpa Software for pricing details

Sherpa Altitude IG offers the following features:

  • Access Control
  • Capacity Management
  • Compliance Management
  • Data Mapping
  • Maintenance Scheduling
  • Policy Management
  • Process Management
  • Self Service Portal

Sherpa Altitude IG has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Sherpa Altitude IG supports the following languages:

English

We do not have any information about what devices Sherpa Altitude IG supports

Sherpa Altitude IG integrates with the following applications:

Google Workspace, Microsoft 365, Microsoft OneDrive, Microsoft Teams, SharePoint

Sherpa Altitude IG offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials

Related categories

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