Flowroute

Calling, SMS, MMS, and fax communication management system

About Flowroute

Flowroute is a cloud-based solution designed to help businesses create, deploy, and manage a unified system for voice, SMS, MMS, and fax-based communication. The platform comes with an SIP trunking module, which allows enterprises to handle multiple voice calls using local and toll-free numbers.

Flowroute offers toll fraud protection capabilities, which enable administrators to utilize internet protocol (IP) based authentication to facilitate secure outbound calling services. Features include destination whitelisting, predefined call rates, vanity numbers, dashboards, emergency phone numbers, long code messaging, and more. The system allows users to monitor the network and receive alerts for suspicious activities in order to block unauthorized access. Besides, the HyperNetwork module assists organizations with re-routing calls during outages or unstable connections, in order to continue normal operations.

Flowroute includes customizable SMS/MMS capabilities, which allow teams to send reminders, multimedia content, and customer satisfaction surveys using proxy numbers, two-factor authentication, and APIs. Plus, the caller ID functionality lets users attach names to phone numbers in the contact database, improving call answer rate and engagement.

Pricing starting from:

US$1 000,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$1 000,00/month

  • Free Trial
  • Subscription

Images

Flowroute call routing
Flowroute emergency number setup
Flowroute inbound messaging setup
Flowroute SIP trunk configuration
View 5 more
Flowroute video
Flowroute screenshot: Flowroute call routing Flowroute screenshot: Flowroute emergency number setup Flowroute screenshot: Flowroute inbound messaging setup Flowroute screenshot: Flowroute SIP trunk configuration

Features

Total features of Flowroute: 25

  • API
  • Access Control
  • Activity Dashboard
  • Alerts / Escalation
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Contact Database
  • Customizable Caller ID
  • Fax Management
  • Fraud Detection
  • Instant Messaging
  • Mobile Alerts
  • Multimedia Support
  • Reminders
  • SMS Integration
  • SMS Marketing Managment
  • Third Party Integration
  • Two-Factor Authentication

Alternatives

Aircall

4,2
#1 Alternative to Flowroute
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

OnSIP

4,7
#2 Alternative to Flowroute
OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording,...

Toky

4,4
#3 Alternative to Flowroute
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call...

NUACOM

4,8
#4 Alternative to Flowroute
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication...

Reviews

Overall rating

4 /5
(8)
Value for Money
4,1/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
3,9/5

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Showing 5 reviews of 8
Tahor G.
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic quality provider

Reviewed on 2019/02/15

I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience...

I've setup my business with Flowroute being the provider and 3CX as my PBX. My overall experience has been great

Pros

The pay as you go idea Flowroute brings to the table is great. I love how easy it is to set up my account and get my Sip trunk live. Anytime I run into issues, the support team reports back on my tickets. Overall I've had little downtime with them

Cons

I think everything is great about the provider, the only thing I liked least is the lack of software to connect your texting API to.

Response from Flowroute, now part of Intrado

Thanks very much for your balanced and fair review. I'm glad you felt positive and happy with our services.

Kevin R.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One-stop pace for all our telephony needs

Reviewed on 2020/04/17

We have been using Flowroute for more than a decade. We have not faced any issue with voice...

We have been using Flowroute for more than a decade. We have not faced any issue with voice quality or SMS delivery. They have a wonderful support team to help us. Thanks to [SENSITIVE CONTENT HIDDEN] from support who's very helpful.

Pros

Sip Trunking
Voice
DID's
Messaging
Open API

Cons

Just one issue. We purchase DID using API and the DID's are not SMS enabled by default. We have to send a request to support to enable SMS for the purchased DID's

Response from Flowroute, now part of Intrado

Hi Kevin, thanks for leaving us such a wonderful review. We are glad that you loved your experience; our team is very happy to read what you wrote. We put customer experience and satisfaction as our priority. So thanks for your kind words and we look forward to seeing you again.

Brian L.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Flowroute is pretty good, but not the best

Reviewed on 2020/04/16

We like Flowroute, but their customer service throughout their acquisitions/mergers has suffered....

We like Flowroute, but their customer service throughout their acquisitions/mergers has suffered. They are a backup/tertiary option for our dialtone, and the service support is why they aren't primary.

Pros

Their web portal is great and very intuitive

Cons

Their customer service/support is lacking compared to competition.

Response from Flowroute, now part of Intrado

Hi Brian, Thanks so much for sharing your experience with us. I'm so sorry that your customer service experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes.

Michael E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable service with great support

Reviewed on 2020/07/27

Flowroute helps me to offer enterprise grade sip trunking at a very affordable price. Their...

Flowroute helps me to offer enterprise grade sip trunking at a very affordable price. Their support team gives me confidence and allows me to focus on running my business. Having a great partner is not optional if success is your goal, and Flowroute delivers.

Pros

Flowroute has an extensive infrastructure. They are always investing in their environment and improving their offering. Sound quality and security are top-notch. I can confidently use the flowroute service to provide quality voice services to my clients.

Cons

There is currently one small issue with the management console where I am unable to move DIDs around between sub-accounts, but the support team is very responsive and helps me achieve this quickly, so this is minor. Additionally, Flowroute indicates this issue will be addressed shortly, and based on their track record, i'm confident it will be.

Farhan Q.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Flowroute for VOIP

Reviewed on 2019/09/09

Pros

The software allows numbers and dies to be easily integrated with user’s own software for PSTN services via voip. Our company uses services from flowroute to provide pstn services to our video collaboration customers. The support is very helpful and is willing to spend hours to help out with technical challenges.

Cons

There isn’t much to dislike about this software. It is priced economically as well. However better cnam and text messages support will be an additional benefit.

Response from Flowroute, now part of Intrado

Thank you, Farhan, for your review!! It is a pleasure serving you on VOIP. We really appreciate you taking the time to share your feedback and being so open with us.

Showing 5 reviews of 8 Read all reviews

Flowroute FAQs

Below are some frequently asked questions for Flowroute.

Flowroute offers the following pricing plans:

  • Starting from: US$1 000,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Self-service plan available with pay-as-you-go pricing • Silver - $1000+ per month • Gold - $10,000+ per month • Platinum - $50,000+ per month

We do not have any information about Flowroute features

Flowroute has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Flowroute supports the following languages:

English

We do not have any information about what devices Flowroute supports

Flowroute integrates with the following applications:

3CX, Asterisk

Flowroute offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base

Related categories

See all software categories found for Flowroute.