Cornerstone Billing

Billing & payment solution for security alarm businesses

About Cornerstone Billing

Cornerstone Billing is a cloud-based solution designed to help security alarm businesses manage subscriber accounts and monitor billing and payment activities. Key features include task planning, employee time tracking, inventory management, purchase order processing, custom invoice creation, and reporting.

The solution comes with a customer relationship management (CRM) module, which lets employees record client details, handle job tickets, and process invoices/bank statements. Professionals can import purchase accounts, activate divisional tracking, and send introduction letters to newly acquired accounts. The calendar feature comes with drag-and-drop capabilities, which enable team members to schedule appointments, send reminder notifications via email or text messages, and track the status of jobs. Customers can also use the self-service portals to access active invoices and make payments in real-time.

Cornerstone Billing offers integration with various third-party systems such as Affiliated Monitoring, AvantGuard, CMS, UCC Exceptional, Rapid Response, COPS Monitoring, Insure Sign, QuickBooks, and more. It also allows businesses to review and analyze recurring charges, track accounts not associated with recurring monthly revenue (RMR), and monitor pending payments.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Cornerstone Billing payment
Cornerstone Billing invoice history
Cornerstone Billing subscriber management
Cornerstone Billing customer file maintenance
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Cornerstone Billing video
Cornerstone Billing screenshot: Cornerstone Billing payment Cornerstone Billing screenshot: Cornerstone Billing invoice history Cornerstone Billing screenshot: Cornerstone Billing subscriber management Cornerstone Billing screenshot: Cornerstone Billing customer file maintenance

Features

Total features of Cornerstone Billing: 42

  • API
  • Activity Dashboard
  • Audit Trail
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Collections Management
  • Communication Management
  • Consolidation / Roll-Up
  • Content Filter
  • Customer Database
  • Customizable Templates
  • Digital Signature
  • Document Imaging
  • Document Management
  • Electronic Payments
  • Email Notifications
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Management
  • Lead Management
  • Location Tracking
  • Monitoring
  • Multi-Company
  • Order Processing
  • Profit / Loss Statement
  • Progress Tracking
  • Purchase Order Management
  • Quote Management
  • Recurring Billing
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Request Assignment
  • Scheduling
  • Self Service Portal
  • Status Tracking
  • Task Planning
  • Third Party Integration
  • Timesheets
  • Work Order Management

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Reviews

Overall rating

4,9 /5
(14)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
5/5

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Showing 5 reviews of 14
Asher H.
Overall rating
  • Industry: Medical Devices
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best decisions our company ever made

Reviewed on 2019/09/18

Pros

Switching to Cornerstone from Quickbooks has saved our company time and money. Everyone at Cornerstone is a pleasure to work with. They are extremely helpful and pro active with helping us fix any billing irregularities. The platform is intuitive, easy to use and provides more comprehensive reporting then Quickbooks.

Cons

The software itself is amazing, I will say the initial transferring of information is a huge undertaking. Cornerstone was amazing through that transition and the inevitable frustration it brings. I would choose to go through the initial pain of transferring the information 100 times over for how much aggravation, time, and money Cornerstone has saved us since.

Kerry B.
Overall rating
  • Industry: Security & Investigations
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlined our Billing Process

Reviewed on 2019/12/19

The customer and technical support is fantastic. I sometimes work late and if I have a question...

The customer and technical support is fantastic. I sometimes work late and if I have a question someone usually still picks up the phone.

Pros

The Automation so it does most of the work for us.
The tutorials set up if needed, the ease of the reporting process.
The pop ups that let you know to either check your work or if you forgot something.

Cons

It's not really a con but I don't use all the wonderful features in the system and I need to get better acquainted with them.

Kristina G.
Overall rating
  • Industry: Security & Investigations
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Security Company Review of Cornerstone Billing

Reviewed on 2019/12/20

I have had a very positive experience utilizing Cornerstone. This is the place we store our...

I have had a very positive experience utilizing Cornerstone. This is the place we store our customer database, create invoices and quotes, and create service tickets. It does everything I need it to and more. When I call [SENSITIVE CONTENT HIDDEN] at Cornerstone, she quickly and kindly helps me and usually teaches me a new trick or feature as well to help me utilize it even more.

Pros

I love the features that allow me to pull almost any report I could ever need. I use a few specific ones EVERY SINGLE WEEK:
1. I use the Outstanding Reports every week to call customers who are 20 days past due as well as see who still has not paid. This keeps me organized and on top of accounts before late fees kick in.
2. The option to see all open credits that still need to be applied helps me a lot when creating invoices to make sure I don't have money sitting not being used on their account.
4. The Cash Receipts Report (CFN) and Central Station Audit help me greatly with new customers by making sure I've entered their RMR info in correctly and to also make sure their information in sent and accurate with our central station.

I also love that adding invoices and customers are very easy to do. The layout makes it very clear what information is needed and is also easy to refer to in the future.

EVERY TIME I call someone from Cornerstone to help me, it is a positive experience. They help me resolve the problem quickly and teach me how to do it on my own in the future.

Cons

I was really excited about the chat feature when it launched. However, I usually don't get any kind of response when I use it and the chat times out. I also wish there were more options when it comes to creating an invoice statement. I would like to be able to pick and choose which invoices I put on the statement instead of simply including all outstanding invoices.

Laura F.
Overall rating
  • Industry: Security & Investigations
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Derby City Review

Reviewed on 2019/12/20

Its been great they are super helpful

Its been great they are super helpful

Pros

This software has everything you need and more it literally has a place for all my customers info and I can always go back and retrieve it if needed.

Cons

Sometimes it takes a little time to make changes in the billing part

Robert M.
Overall rating
  • Industry: Security & Investigations
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Cornerstone Alarm Billing

Reviewed on 2019/09/18

optional

optional

Pros

Personnel to help us...optional and nothing else entered

Cons

We still need to get it set up on a tablet that that a tech can have with him and accept electronic signatures.

Showing 5 reviews of 14 Read all reviews

Cornerstone Billing FAQs

Below are some frequently asked questions for Cornerstone Billing.

Cornerstone Billing offers the following pricing plans:

  • Starting from: US$60,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

$100/month for 500 accounts $1.00 per recurring invoice Billing Service: $2,000 min. RMR

Cornerstone Billing offers the following features:

  • Billing & Invoicing
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Scheduling
  • Work Order Management

Cornerstone Billing has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Cornerstone Billing supports the following languages:

English

We do not have any information about what devices Cornerstone Billing supports

Cornerstone Billing integrates with the following applications:

Formstack Sign, Formstack Sign, QuickBooks Online Advanced

Cornerstone Billing offers the following support options:

Phone Support, Online Support, Video Tutorials

Related categories

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