--- description: Learn how XM for Customer Experience can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XM for Customer Experience Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Survey Software](/directory/234/survey/software) > [XM for Customer Experience](/software/130147/customer-frontlines) # XM for Customer Experience Canonical: https://www.getapp.za.com/software/130147/customer-frontlines Page: 1 / 11\ Next: [Next page](https://www.getapp.za.com/software/130147/customer-frontlines?page=2) > Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. > > Verdict: Rated **4.6/5** by 255 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 255 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualtrics - **Location**: Palo Alto, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$1 500,00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Contact Qualtrics for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, Puerto Rico, Spain and 5 more ## Features - 360 Degree Feedback - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Anonymous Feedback - Assignment Management - Automated Routing - Automatic Transcription - Behavior Tracking - Behavioral Analytics - CES Survey Structure - CRM - CSAT Survey Structure - Call Center Management ## Integrations (38 total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) ## Related Categories - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) - [Feedback and Reviews Management Software](https://www.getapp.za.com/directory/575/feedback-and-reviews-management/software) - [Customer Retention Software](https://www.getapp.za.com/directory/3876/customer-retention/software) - [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software) - [Customer Engagement Software](https://www.getapp.za.com/directory/650/customer-engagement/software) ## Alternatives 1. [Typeform](https://www.getapp.za.com/software/91581/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.getapp.za.com/software/2371/surveymonkey) — 4.6/5 (10426 reviews) 3. [Jotform](https://www.getapp.za.com/software/10191/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Connecteam](https://www.getapp.za.com/software/105401/connecteam) — 4.6/5 (5058 reviews) 5. [SurveySparrow](https://www.getapp.za.com/software/111349/surveysparrow) — 4.4/5 (121 reviews) ## Reviews ### "A great product" — 4.0/5 > **Rehma** | *05 October 2018* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Qualtrics makes it easy to collect data and then use that data in dashboards to visually represent the responses. It's an easy to use software with many options of customization and flexibility. Support is always responsive and helpful. > > **Cons**: There are small things here and there that I wish would change, but those are more on the interface side of things, and not the technical side. ----- ### "A Survey Suite for Evaluating User/Customer Experience" — 4.0/5 > **Lisa** | *04 May 2019* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Qualtrics is an easy-to-use survey software. Based on your company or institutional needs, you can design surveys to gather information on users/students/customers. You can customize questions, and more importantly, you can customize multiple trails within the survey so survey takers can continue down the correct line of questioning. > > **Cons**: Qualtrics is not the most aesthetically clear software out there. It takes multiple trials to make sure that the questions appear in the correct order. Our team always had to try out the surveys a few times before feeling comfortable sending out the information to our student body. In the version we used, the software also stopped at the survey level, so any data analytics we wanted from each survey, we had to use other programs to create those complex materials and means of organizing the information gathered. > > Qualtrics has been a helpful tool for conducting surveys across large cohorts of students for our university. As our need to produce data increases, I'm not sure Qualtrics alone will be able to serve our needs, but for creating surveys, it has been great. ----- ### "More advanced logic but not easy to use" — 3.0/5 > **Verified Reviewer** | *12 September 2018* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Great survey logic for more advanced surveys, convenient panels services for attaining sample. > > **Cons**: Difficult to use, customer support not phenomenal by any means, and very expensive. > > Great for those with more complicated or enterprise scale surveys but there are others in the industry that are more user friendly and cheaper. ----- ### "Amazing customer support\! I was so impressed with the experience and support I received." — 5.0/5 > **Tami** | *01 June 2018* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Generally, I find Qualtrics to be pretty intuitive, but for things that are more complex, the Customer Support team is phenomenal\! > > **Cons**: Not having a multi e-signature functionally - I'm hoping this is in the pipeline of things to add, as this could really help us minimize the number of extra surveying we have to do. > > Customer support when I don't know how to do something myself ----- ### "Great insights and support" — 5.0/5 > **Seth** | *12 March 2018* > > **Pros**: Qualtrics provides a way to really seamless interactions for both the customer and administrator. The customer service they provide is also excellent and they really want to help people develop surveys to understand the buyer journey more in-depth. We were able to determine valuable insights about our customers and develop content and upgrades to meet their needs. > > **Cons**: This is not a simple platform... which is both a pro and a con. It took me a lot of time and training to fully understand the full potential of the software. But once I understood it, it was extremely valuable. So as long as you're willing to put in the time, this is worth it. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.za.com/software/130147/customer-frontlines?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/130147/customer-frontlines) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data