
About Qualtrics CustomerXM
Qualtrics CustomerXM is a customer experience management (CXM) platform designed to help businesses collect feedback from across multiple channels and improve the digital customer journey. Key features include personalized consumer insights, trend analysis, online reputation management, and behavior-based predictions.
With Qualtrics CustomerXM, users can increase customer engagement and capture feedback from multiple channels such as email, SMS, web, mobile apps, and IoT devices. Using Qualtrics’ AI tools, users can also review customer interactions from phone calls, social media, and third-party review sites. Businesses can utilize this data along with Qualtrics’ Net Promoter Scores (NPS) to analyze consumer satisfaction, create customer segments based on loyalty, and benchmark competitor scores.
Qualtrics CustomerXM’s reporting and analytics features enable managers to track all customer interactions and feedback with executive dashboards, pre-configured reports, and predictive analytics. Businesses can manage their online reputation, increase positive reviews, analyze engagement trends, and improve customer retention. Users can also monitor key consumer drivers with Qualtrics’ voice of the customer (VoC) program, which provides actionable insights into customer satisfaction and behavior patterns.
Pricing starting from:
US$1 500,00/year
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Qualtrics CustomerXM
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$1 500,00/year
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Qualtrics CustomerXM
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Features
Total features of Qualtrics CustomerXM: 66
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Reviews
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- Industry: Higher Education
- Company size: 5 001–10 000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Student Researcher Feels Supported
Reviewed on 2019/02/11
Pros
Qualtrics has a nice interface and many different features that I do not realize I need or want until I need or want them. For example, Qualtrics has the simple ability to link surveys through strings, can help eliminate ineligible people from the survey and has various formats for export data. The questionnaire library is extremely helpful for me to find questions I created that I want to use repeatedly or common questions like sociodemographics. The various question types give me the flexibility to try different displays.
Cons
I am limited in some design elements. This may be partially due to my university's branding. I have not figured out how to control formatting from a master control so sometimes correcting different fonts and font sizes can be painstaking.
- Industry: Research
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Secure survey management platform
Reviewed on 2021/07/26
We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions...
We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up surveys. For this, multi-modal administration is important- including through emails and through personal messages. Qualtrics lets you track this infomration.
Pros
-Data presentation- visuals, reports, spreadsheet
-Personalized and blinded survey links
-Automated features to send survey timed reminders through different channels
-Automated features to customize and send Thank you notes.
Cons
Pricey- We use it through institutional license.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I have been using qualtrics for a year now. I am a happy customer. It has a unique appeal.
Reviewed on 2017/10/05
Pros
Flexibility. "Multiple choice" or "Matrix", everything works perfect. I also like the "Rich content editor" for editing the content. Another cool thing is you can add your own pictures if you so wish. My best application is the "side-by-side' table. It is awesome and saves a lot of space.
Cons
I wish it could support more editable diagrams. For example, I wanted to put an actual "Euroqol thermometer", a vertical thermometer-like scale from 0 to 100 to capture patient's/customer's well-being but I couldn't. I had to be content with a horizontal 'slider' that looks pretty but it does not fulfill the requirement of a standard survey where the actual picture is expected. In addition, I wish it would be possible to have a tick mark for a single choice apart from the awesome looking choice of radio buttons. But I think there is always a trade-off involved in the life as well as in the surveys.

- Industry: Research
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for low-medium complexity surveys
Reviewed on 2022/04/13
Overall it's been a very good experience. Easy to pick up and doesn't take very long to master it.
Overall it's been a very good experience. Easy to pick up and doesn't take very long to master it.
Pros
It's very easy to learn and master. There is good online help available and a lot of user groups.
Cons
I wish it was more customizable. I feel "stuck" in many ways having to use it in a certain way.
- Industry: Higher Education
- Company size: 1 001–5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Something to definitely write home about!
Reviewed on 2018/10/26
One of the BEST parts of my Qualtrics experience has been with it's customer service helpers. I...
One of the BEST parts of my Qualtrics experience has been with it's customer service helpers. I have never before had people with so much patience, kindness, or knowledge be able to walk me through how to use a system before. I have never had to wait to speak to a representative and have never had an experience anything less than ideal.
Pros
I love this software because of the ease of use, the pleasing aesthetic, and the multiple capabilities it has to collect data in so many ways!
Cons
I would appreciate it if you could time the whole survey so that in situations where only participants who took over 30 minutes receive a credit through an outside program.
Qualtrics CustomerXM FAQs
Below are some frequently asked questions for Qualtrics CustomerXM.Q. What type of pricing plans does Qualtrics CustomerXM offer?
Qualtrics CustomerXM offers the following pricing plans:
- Starting from: US$1 500,00/year
- Pricing model: Free Version, Subscription
- Free Trial: Available
Contact Qualtrics for pricing information.
Q. Who are the typical users of Qualtrics CustomerXM?
Qualtrics CustomerXM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does Qualtrics CustomerXM support?
Qualtrics CustomerXM supports the following languages:
Chinese, Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish, Traditional Chinese
Q. Does Qualtrics CustomerXM support mobile devices?
Qualtrics CustomerXM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Qualtrics CustomerXM integrate with?
Qualtrics CustomerXM integrates with the following applications:
Adobe Analytics, Annex Cloud Loyalty Experience Platform, BHN Rewards, Chattermill, ClickTale, DataGrail, Decibel Insight, Dynamics 365 Business Central, Freshdesk, Fuel Cycle, FullStory, Genesys, Glassbox, Grade.us, IVR Technology Group, Jira, Kantata, KnowledgeHound, LogRocket, Make, Marketo Engage, Pendo, Quantum Metric, Reputation, ReviewTrackers, Salesforce Sales Cloud, ServiceNow, SessionCam, Slack, SocketLabs, Stella Connect, Tableau, Tango Card, Tethr, Tray.io, Tremendous, UserTesting, Xoxoday, Zapier, Zendesk Suite
Q. What level of support does Qualtrics CustomerXM offer?
Qualtrics CustomerXM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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