About Cliniko
Cliniko is a medical practice management application that allows healthcare practices of any size to manage patients and practitioners across multiple locations. Features include multi-platform online booking, scheduling, billing and invoicing, patient histories, real time alerts, and statistical reporting.
With Cliniko's scheduling functionality, users can manage appointments made through the practice website, Facebook page, or on-site through automatic sync with the Cliniko appointment diary. Users can also manually create one-off or repeat appointments, group bookings, and classes. Patient health records and appointment histories are securely stored in the platform and can be updated using pre-designed or custom document templates, body charts, uploaded files, and more.
Cliniko includes an optional alerts feature to send patients reminders and notifications for upcoming appointments and payments. Additionally, alerts can be set up to notify practice managers of late or overdue payments and pending appointments. Real-time alerts are generated for patient arrivals, cancellations, confirmations, and practitioner delays. With the built-in reporting and tracking features, practice mangers can view statistics and analytics for appointments, revenue per practice and practitioner, client spend, cancellations and no-shows, referrals, and outstanding invoices.
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Features
Total features of Cliniko: 86
- API
- Access Controls/Permissions
- Accounting Integration
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Management
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Charting
- Class Scheduling
- Client Database
- Client Management
- Confirmation/Reminders
- Customer Accounts
- Customizable Branding
- Customizable Forms
- Customizable Templates
- Data Import/Export
- Discount Management
- Document Generation
- Document Storage
- Document Templates
- Drag & Drop
- EMR/EHR
- Electronic Payments
- Email Invitations & Reminders
- Employee Management
- Expense Tracking
- File Management
- File Sharing
- Financial Analysis
- For Mental/Behavioral Health Practices
- For Physical Therapy
- HIPAA Compliant
- Healthcare Compliance
- Historical Reporting
- Image Library
- Insurance Management
- Inventory Management
- Invoice Management
- Medical Billing
- Mobile Access
- Multi-Location
- Multi-Physician
- Multi-Provider Practice
- Multiple User Accounts
- One-to-One Messaging
- Online Booking
- Online Forms
- Online Payments
- PDF Conversion
- Patient Intake
- Patient Records Management
- Patient Scheduling
- Payment Processing
- Performance Metrics
- Physician Scheduling
- Point of Sale (POS)
- Practice Management
- Progress Notes
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Alerts
- Role-Based Permissions
- SMS Messaging
- SOAP notes
- Sales Tax Management
- Scheduling
- Search/Filter
- Self Service Portal
- Single Provider Practice
- Stock Management
- Team Calendars
- Video Conferencing
- Virtual Waiting Room
Alternatives
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Reviews
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- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for Managing your Clinic
Reviewed on 2019/01/25
I truly love this software manager, I can easily see at what location each staff are working in and...
I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.
Pros
Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources
Cons
I wish there was more in depth reporting options or trends notifyer
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company. Great Customer Service. Great Product
Reviewed on 2020/10/04
I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of...
I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.
Pros
Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.
Cons
We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.
- Industry: Hospital & Health Care
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Cliniko review
Reviewed on 2018/11/16
Clinko is the first appointment scheduling system I have used and was very easy to learn and...
Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it
Pros
I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general
Cons
I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems
Response from Red Guava
Hi Carolyn!
If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note!
You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481
Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note
Jason
- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software & A Great Company
Reviewed on 2020/03/27
9.5/10 for the software
10/10 for the customer service
10/10 for value for money
9.5/10 for the software
10/10 for the customer service
10/10 for value for money
Pros
Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.
Cons
The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So happy using Cliniko for our practice
Reviewed on 2020/03/09
Great, love the paperless ability and having online booking. and access to appointments from...
Great, love the paperless ability and having online booking. and access to appointments from anywhere
Pros
The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments
Cons
profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues.
Cliniko FAQs
Below are some frequently asked questions for Cliniko.Q. What type of pricing plans does Cliniko offer?
Cliniko offers the following pricing plans:
- Starting from: US$45,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity. $45/month for 1 practitioner. $95/month for 2-5 practitioners. $145/month for 6-8 practitioners. $195/month for 9-12 practitioners. $295/month for 13-25 practitioners. $395/month for 26-200 practitioners. Optional SMS credits for appointment reminders: 10¢ each Registered charities can subscribe to Cliniko for free.
Q. What are the main features of Cliniko?
We do not have any information about Cliniko features
Q. Who are the typical users of Cliniko?
Cliniko has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Cliniko support?
Cliniko supports the following languages:
English
Q. Does Cliniko support mobile devices?
Cliniko supports the following devices:
Q. What other apps does Cliniko integrate with?
Cliniko integrates with the following applications:
AskNicely, Facebook, Mailchimp, Synergy Practice Management, Xero
Q. What level of support does Cliniko offer?
Cliniko offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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