Cliniko

Medical practice management for healthcare practices

About Cliniko

Cliniko is a medical practice management application that allows healthcare practices of any size to manage patients and practitioners across multiple locations. Features include multi-platform online booking, scheduling, billing and invoicing, patient histories, real time alerts, and statistical reporting.

With Cliniko's scheduling functionality, users can manage appointments made through the practice website, Facebook page, or on-site through automatic sync with the Cliniko appointment diary. Users can also manually create one-off or repeat appointments, group bookings, and classes. Patient health records and appointment histories are securely stored in the platform and can be updated using pre-designed or custom document templates, body charts, uploaded files, and more.

Cliniko includes an optional alerts feature to send patients reminders and notifications for upcoming appointments and payments. Additionally, alerts can be set up to notify practice managers of late or overdue payments and pending appointments. Real-time alerts are generated for patient arrivals, cancellations, confirmations, and practitioner delays. With the built-in reporting and tracking features, practice mangers can view statistics and analytics for appointments, revenue per practice and practitioner, client spend, cancellations and no-shows, referrals, and outstanding invoices.


Images

Cliniko Software - Cliniko waiting list
Cliniko Software - Cliniko health records
Cliniko Software - Cliniko calendar view
Cliniko Software - Cliniko invoices
Cliniko Software - Cliniko reporting
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Cliniko video
Cliniko Software - Cliniko waiting list
Cliniko Software - Cliniko health records
Cliniko Software - Cliniko calendar view
Cliniko Software - Cliniko invoices
Cliniko Software - Cliniko reporting

Not sure about Cliniko? Compare with a popular alternative

Cliniko

4,7 (20)
VS.
Highly reviewed

Starting Price

US$45,00
month
£19,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

92
120

Integrations

16
8

Ease of Use

4,9 (20)
4,4 (100)

Value for Money

4,5 (20)
4,6 (100)

Customer Service

4,7 (20)
4,7 (100)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,7 /5
(20)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,7/5

Already have Cliniko?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 20
Sylvie
Sylvie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software for Managing your Clinic

Reviewed on 2019/01/25

I truly love this software manager, I can easily see at what location each staff are working in and...

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.

Pros

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Cons

I wish there was more in depth reporting options or trends notifyer

Stuart
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Company. Great Customer Service. Great Product

Reviewed on 2020/10/04

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of...

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.

Pros

Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.

Cons

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Alternatives Considered

Medesk

Reasons for Switching to Cliniko

I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant.
Ge
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

' As of now the issue is resolved ' - the biggest, irresponsible lie

Reviewed on 2023/01/20

see above

see above

Pros

i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business

Cons

emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support

Luke
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software & A Great Company

Reviewed on 2020/03/27

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

Pros

Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.

Cons

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

Alternatives Considered

Timely and Mindbody

Reasons for Switching to Cliniko

Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge.
Diana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So happy using Cliniko for our practice

Reviewed on 2020/03/09

Great, love the paperless ability and having online booking. and access to appointments from...

Great, love the paperless ability and having online booking. and access to appointments from anywhere

Pros

The user experience is easy, intuitive and thorough on the business end and the clients using it to make appointments

Cons

profit from stock sales hard to gauge and not as many reports as other softwares. Integrating it with Xero for stock causes more issues.

Showing 5 reviews of 20 Read all reviews

Cliniko FAQs

Below are some frequently asked questions for Cliniko.

Cliniko offers the following pricing plans:

  • Starting from: US$45,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity. $45/month for 1 practitioner. $95/month for 2-5 practitioners. $145/month for 6-8 practitioners. $195/month for 9-12 practitioners. $295/month for 13-25 practitioners. $395/month for 26-200 practitioners. Optional SMS credits for appointment reminders: 10¢ each Registered charities can subscribe to Cliniko for free.

Cliniko has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Cliniko supports the following languages:

English

Cliniko supports the following devices:

Cliniko integrates with the following applications:

APIANT, AskNicely, Fingerink, Foodzilla, HealthEngine, Mailchimp, Meta for Business, MyHealth1st, Physiotec, Rehab My Patient, SimpleSet, Snapforms, Synergy, TeleHab, TrackActive, Xero

Cliniko offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Cliniko.