Cliniko

Medical practice management for healthcare practices

4,8 /5 (11 reviews) Write a Review!

Cliniko Overview

What is Cliniko?

Cliniko is a medical practice management application that allows healthcare practices of any size to manage patients and practitioners across multiple locations. Features include multi-platform online booking, scheduling, billing and invoicing, patient histories, real time alerts, and statistical reporting.

With Cliniko's scheduling functionality, users can manage appointments made through the practice website, Facebook page, or on-site through automatic sync with the Cliniko appointment diary. Users can also manually create one-off or repeat appointments, group bookings, and classes. Patient health records and appointment histories are securely stored in the platform and can be updated using pre-designed or custom document templates, body charts, uploaded files, and more.

Cliniko includes an optional alerts feature to send patients reminders and notifications for upcoming appointments and payments. Additionally, alerts can be set up to notify practice managers of late or overdue payments and pending appointments. Real-time alerts are generated for patient arrivals, cancellations, confirmations, and practitioner delays. With the built-in reporting and tracking features, practice mangers can view statistics and analytics for appointments, revenue per practice and practitioner, client spend, cancellations and no-shows, referrals, and outstanding invoices.

Cliniko Overview

Pricing

Starting from
US$45,00/month

Pricing options

Free Trial
Subscription
Value for money

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity.

$45/month for 1 practitioner.
$95/month for 2-5 practitioners.
$145/month for 6-8 practitioners.
$195/month for 9-12 practitioners.
$295/month for 13-25 practitioners.
$395/month for 26-200 practitioners.

Optional SMS credits for appointment reminders: 10¢ each
Registered charities can subscribe to Cliniko for free.


Cliniko Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Cliniko waiting list
Cliniko health records
Cliniko calendar view
Cliniko invoices
Cliniko reporting
Cliniko screenshot: Cliniko waiting list Cliniko screenshot: Cliniko health records Cliniko screenshot: Cliniko calendar view Cliniko screenshot: Cliniko invoices Cliniko screenshot: Cliniko reporting

Cliniko Reviews

Cliniko Reviews

Overall rating
4,8
/
5
Excellent
9

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,9
Customer Support
4,9
100% recommended this app
Sylvie D.

Best Software for Managing your Clinic

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.


Stuart K.

Great Company. Great Customer Service. Great Product

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.


Carolyn L.

Cliniko review

Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it


Hayley M.

Easy to use, great customer support for any queries


Luke A.

Great Software & A Great Company

9.5/10 for the software
10/10 for the customer service
10/10 for value for money


Sylvie D.
Industry: Marketing & Advertising
Company size: 51-200 Employees

Best Software for Managing your Clinic

Used Daily for 2+ years
Reviewed on 2019/01/25
Review Source: Capterra

I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.

Pros

Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources

Cons

I wish there was more in depth reporting options or trends notifyer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stuart K.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great Company. Great Customer Service. Great Product

Used Daily for 2+ years
Reviewed on 2020/10/04
Review Source: Capterra

I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.

Pros

Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.

Cons

We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carolyn L.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Cliniko review

Used Daily for 6-12 months
Reviewed on 2018/11/16
Review Source: Capterra

Clinko is the first appointment scheduling system I have used and was very easy to learn and navigate. I would recommend it

Pros

I like the ease of re-scheduling appointments and how easy it is to schedule appointments in general

Cons

I would like to see the option added of when a note is written that, once it is saved, it auto-populates the date it is written, instead of having to manually type in the date for each note. I have seen this in other scheduling systems

Response from Red Guava

Hi Carolyn!

If you create the treatment from the appointment itself, it will populate the date of the appointment, as well as the date that you created the note!

You can check out this screen grab for some steps! https://cl.ly/6c374f2c9481

Here is the help guide as well! It gives you all the details you may need to create a treatment note: https://help.cliniko.com/writing-patient-notes/treatment-notes/write-a-treatment-note

Jason

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Hayley M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Easy to use, great customer support for any queries

Used Daily for 6-12 months
Reviewed on 2020/08/06
Review Source: Capterra

Pros

Really easy to set up
Customer support is excellent, if I have any queries- someone gets back to me on the chat straight away with a very straight forward answer.
the diary is brilliant and it sends email reminders to patients, I have had 100% attendance since using this software

Cons

Nothing, its all great

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Luke A.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Great Software & A Great Company

Used Daily for 2+ years
Reviewed on 2020/03/27
Review Source: Capterra

9.5/10 for the software
10/10 for the customer service
10/10 for value for money

Pros

Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.

Cons

The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,9/10
Based on 11 user ratings
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Cliniko Pricing

Cliniko Pricing

Starting from
US$45,00/month
Free Trial
Subscription
Value for money

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity.

$45/month for 1 practitioner.
$95/month for 2-5 practitioners.
$145/month for 6-8 practitioners.
$195/month for 9-12 practitioners.
$295/month for 13-25 practitioners.
$395/month for 26-200 practitioners.

Optional SMS credits for appointment reminders: 10¢ each
Registered charities can subscribe to Cliniko for free.

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity.

$45/month for 1 practitioner.
$95/month for 2-5 practitioners.
$145/month for 6-8 practitioners.
$195/month for 9-12 practitioners.
$295/month for 13-25 practitioners.
$395/month for 26-200 practitioners.

Optional SMS credits for appointment reminders: 10¢ each
Registered charities can subscribe to Cliniko for free.

Value for Money
4,8/5
Based on 11 user ratings
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Cliniko Features

Cliniko Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,5/5
Based on 11 user ratings
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Categories

Additional information for Cliniko

Additional information for Cliniko

Key features of Cliniko

  • Inventory Management

Cliniko FAQs

Cliniko FAQs

Below are some frequently asked questions for Cliniko.

Q. What type of pricing plans does Cliniko offer?

Cliniko offers the following pricing plans:

Starting from: US$45,00/month

Pricing model: Subscription

Free Trial: Available

All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity. $45/month for 1 practitioner. $95/month for 2-5 practitioners. $145/month for 6-8 practitioners. $195/month for 9-12 practitioners. $295/month for 13-25 practitioners. $395/month for 26-200 practitioners. Optional SMS credits for appointment reminders: 10¢ each Registered charities can subscribe to Cliniko for free.

Q. What are the main features of Cliniko?

Cliniko offers the following features:

  • Inventory Management

Q. Who are the typical users of Cliniko?

Cliniko has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Cliniko support?

Cliniko supports the following languages:

English

Q. What type of pricing plans does Cliniko offer?

Cliniko has the following pricing plans:

Subscription

Q. Does Cliniko support mobile devices?

We do not have any information about what devices Cliniko supports

Q. What other apps does Cliniko integrate with?

Cliniko integrates with the following applications:

AskNicely, Facebook, Foodzilla, Mailchimp, Synergy, Xero

Q. What level of support does Cliniko offer?

Cliniko offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials