Cliniko
About Cliniko
Cliniko is a medical practice management application that allows healthcare practices of any size to manage patients and practitioners across multiple locations. Features include multi-platform online booking, scheduling, billing and invoicing, patient histories, real time alerts, and statistical reporting.
With Cliniko's scheduling functionality, users can manage appointments made through the practice website, Facebook page, or on-site through automatic sync with the Cliniko appointment diary. Users can also manually create one-off or repeat appointments, group bookings, and classes. Patient health records and appointment histories are securely stored in the platform and can be updated using pre-designed or custom document templates, body charts, uploaded files, and more.
Cliniko includes an optional alerts feature to send patients reminders and notifications for upcoming appointments and payments. Additionally, alerts can be set up to notify practice managers of late or overdue payments and pending appointments. Real-time alerts are generated for patient arrivals, cancellations, confirmations, and practitioner delays. With the built-in reporting and tracking features, practice mangers can view statistics and analytics for appointments, revenue per practice and practitioner, client spend, cancellations and no-shows, referrals, and outstanding invoices.
Pricing starting from:
US$45.00/month
- Free Version
- Free Trial
- Subscription
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$45.00/month
- Free Version
- Free Trial
- Subscription
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Features
Total features of Cliniko: 89
Alternatives
Medesk

Timely

Mindbody

TM3

Reviews
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for Managing your Clinic
Reviewed on 2019/01/25
I truly love this software manager, I can easily see at what location each staff are working in and...
I truly love this software manager, I can easily see at what location each staff are working in and have access to so much. The reminders are great, the appointment scheduler is easy to use. Very user friendly. Archived patients are still accessible and software has been very reliable. A high recommendation for this one if you are in the market for a clinic management software.
Pros
Easy to navigate in, I like the staff dashboard - great way for staff to stay in touch (a question or even wishing someone a happy birthday) it creates decent reports for my marketing in regards to referral sources
Cons
I wish there was more in depth reporting options or trends notifyer
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great clinic software
Reviewed on 2024/11/10
Very happy with the software. Easy for th user to book and plenty of features to warrant subscriptio...
Very happy with the software. Easy for th user to book and plenty of features to warrant subscription cost
Pros
Ease of booking online and easy to view and manage staff diaries
Cons
Can be hard to get/amend code for iframe to embed into website. However support are happy to assist
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
' As of now the issue is resolved ' - the biggest, irresponsible lie
Reviewed on 2023/01/20
see above
see above
Pros
i used to like the online booking but the software has glitches that make it unreliable - an unforgivable point for reliable business
Cons
emails are sent by the platform and a feedback is given to the user that the email was sentbut it turns out that some are never sent and the use is NOT NOTIFIED .. so one could not really trust this software unless they verify that communications are indeed sent (which is a waited of time)then the team will say 'As of now the issue is resolved' ... but the problem is still going on basically, you can not really trust the software nor the support
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company. Great Customer Service. Great Product
Reviewed on 2020/10/04
I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of...
I loved Cliniko when we first adopted it and I love Cliniko even more now. The simplicity of operation and the ethos of the company leave their competitors behind. In the last 6 months they’ve brought lots of new and really useful features to the system at no extra cost. Our team members are happy, our patients are happy and I’m happy.
Pros
Cliniko is very easy to set up and use. I didn’t realise just how easy until I tried a couple of their competitors. I’d been unhappy about one main issue regarding time slots. This led me to look at alternatives and I realised I had to stick with Cliniko. The system is so simple to use in comparison to other systems (a couple of the others made my head spin). One can install Cliniko and be using it effectively an hour, or so later. Not only that, but the company ethos is admirable. They’re very clear about they’re pricing, when other companies insist upon lengthy telephone discussions before they’ll let you know a figure. If you have a problem they reply quickly and it feels personal. When Covid-19 reared its head they were really helpful towards our business and they used the time to bring in a number of new features that have taken the platform to another level.
Cons
We still have a time slot issue, but the company is helping us with it. I’ve realised that compared to the multiple issues I found with comparable systems, this is not such a big deal.
Alternatives Considered
MedeskReasons for Switching to Cliniko
I looked at around 3 competitors, but can only remember Medesk by name. Cliniko was more user friendly than any of the others, by some margin. I also felt that Cliniko’s customer service was far more personal and pleasant.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Software & A Great Company
Reviewed on 2020/03/27
9.5/10 for the software
10/10 for the customer service
10/10 for value for money
9.5/10 for the software
10/10 for the customer service
10/10 for value for money
Pros
Cliniko is super easy to use and fast. I've used many other online booking services but Cliniko eclipses them all. The software is bloated like their competition which saves a huge amount of time on the day to day running. Customer service is second to none, with online replies in your inbox within an hr or so.
Cons
The software isn't fully matured, particularly around group sessions. Though there has been slow progress, I would have hopped it would be further down the road than where it is currently.
Other packages do have a lot more flexibility with customising automated emails etc, however with flexibility comes complexity.
Reasons for Switching to Cliniko
Mindbody can be incredibly slow and their customer service is below par. As they are based in the US, getting help for an Australian business was awkward. The final straw was removing my ability to export my own data without significant cost... a service that was previously provided (and should be) without charge.Cliniko FAQs
Below are some frequently asked questions for Cliniko.Q. What type of pricing plans does Cliniko offer?
Cliniko offers the following pricing plans:
- Starting from: US$45.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
All subscriptions include all Cliniko features, free support, unlimited users, locations, and file storage, 24/7 monitoring, updates, and 2% donated to charity. $45/month for 1 practitioner. $95/month for 2-5 practitioners. $145/month for 6-8 practitioners. $195/month for 9-12 practitioners. $295/month for 13-25 practitioners. $395/month for 26-200 practitioners. Optional SMS credits for appointment reminders: 10¢ each Registered charities can subscribe to Cliniko for free.
Q. Who are the typical users of Cliniko?
Cliniko has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Cliniko support?
Cliniko supports the following languages:
English
Q. Does Cliniko support mobile devices?
Cliniko supports the following devices:
Q. What other apps does Cliniko integrate with?
Cliniko integrates with the following applications:
APIANT, AskNicely, Foodzilla, HealthEngine, Mailchimp, Meta for Business, MyHealth1st, Rehab My Patient, SimpleSet, Snapforms, Synergy, TeleHab, TrackActive, Wibbi, Xero
Q. What level of support does Cliniko offer?
Cliniko offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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