VisionReply

Help desk solution for enhancing customer support

About VisionReply

VisionReply is a cloud-based help desk solution designed to help businesses automate processes for resolving customer support tickets. Agents can manage incoming requests and queries from customers through email, phone, chat, and forms.

Key features of VisionReply include IT asset management, document storage, ticket management, interaction tracking, workflow configuration, a self-service portal, and email integration. The platform allows teams to detect and manage various types of issues, such as bugs, tasks, requirements, enhancement requests, support issues, and more. Users can set rules to monitor email accounts, categorize and save tasks in the system, and display issues in several views, including Calendars, Gantt charts, or Kanban boards.

VisionReply helps managers assign tasks, define responsibilities of team members, and keep track of time, costs, and resources for automating workflows. With the live dashboard, users can gain visibility into active and resolved customer support requests, and the data can be used to aid decision making.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Czech, Danish, Dutch, English, French and 6 others, German, Norwegian, Polish, Russian, Spanish, Swedish

Images

VisionReply dashboard
VisionReply user management
VisionReply order details
VisionReply login page
View 5 more
VisionReply screenshot: VisionReply dashboard VisionReply screenshot: VisionReply user management VisionReply screenshot: VisionReply order details VisionReply screenshot: VisionReply login page

Features

Total features of VisionReply: 34

  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Asset Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customizable Branding
  • Customizable Reports
  • Document Storage
  • Email Invitations & Reminders
  • Email Management
  • Gantt/Timeline View
  • IT Asset Management
  • Inbox Management
  • Interaction Tracking
  • Labor Cost Reporting
  • Performance Metrics
  • Pipeline Reports
  • Progress Reports
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Task Management
  • Ticket Management
  • Workflow Configuration

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Zendesk

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Freshdesk

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VisionReply FAQs

Below are some frequently asked questions for VisionReply.

VisionReply offers the following pricing plans:

  • Starting from: €5,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about VisionReply features

VisionReply has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

VisionReply supports the following languages:

Czech, Danish, Dutch, English, French, German, Norwegian, Polish, Russian, Spanish, Swedish

VisionReply supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations VisionReply has

VisionReply offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for VisionReply.