PrognoCIS EHR

Pros

WhiteCoat Medical Group has been using PrognoCIS EMR system for about a year now, since launching our healthcare services. We use both their web EMR, mobile EMR, and Revenue Cycle Management. WhiteCoat offers medical home visits via our patient web platform where patients can utilize to make appointment requests. WhiteCoat providers are always on the go, thus requiring a simple and easy-to-use mobile EMR that can be used to chart the home visit on the go. We’ve been using PrognoCIS’ mobile EMR, which served us very well.

The reason why we continue to use PrognoCIS is because of the numerous customizable features that we can implement to tailor the system to our medical group’s needs. For example, we can bundle CPT codes as a custom CPT code that our providers can select, but more importantly, these CPT codes can be customized to be arrange alphabetically and to show up first when our provider get to the CPT code assessment and plan section. In addition to that, we can add various assessment and plan templates that our providers can use to quickly document things on the go. PrognoCIS also helps with the creation and implementation of such templates. We use both web EMR and the mobile application EMR. We use the web EMR for electronic prescriptions and when there needs to be more detailed charting, but the mobile application EMR, which is an iPhone app is also connected with the web EMR, is mainly used by our providers to chart while on the go on their iPhone or iPad. The mobile EMR is incredibly user friendly and intuitive. They also have a patient portal system that our patients also utilize to message the provider and also for patients to access their medical records on their phone. The patient portal is both web and mobile. PrognoCIS’ tech stack is robust and covers all the necessary platforms to efficiently and effectively chart. I highly recommend it.

Cons

The only thing I wish from PrognoCIS is an updated app with e-RX feature on the iOS application EMR, but after speaking with a PrognoCIS representative, there's a new version coming out. Looking forward to seeing it!

Pros

It is easy to use. Entire team including support and billing are very accessible and quick to respond to any concerns. It is easily customized and is cost-effective especially for a small medical practice.
I was worried in the beginning because the training was not done on-site, but the person who trained me was wonderful and very accessible and responsive to my needs which made it much easier than I had anticipated.

Cons

I wish I had the ability to make more minor changes on my own without having to go thru their IT support each time.

Pros

At the presentation, it looked simple, straightforward, and user-friendly. Now, after updates, it is much more complicated and bulky. At the beginning, we had one technical support person, who was always available, helpful, and patient, so we really worked as a team. In general, the product is reasonably functional, satisfying our needs.

Cons

It requires too many clicks on different pages to complete some steps (eg., the Medications Section on the Face Sheet). There are too many different pages to be completed in general; it takes too much time to finish up a file. We don't have personal tech support person anymore; the ticket system is not that quick or efficient, and sometimes tickets get closed without being solved satisfactorily for us. There are open tickets since 04/14. To get a technical support person now takes much longer, up to two days.
All updates and changes change the system to the worse for users. Checkboxes are spread all over the page or even on different pages; simple and familiar symbols are switched to be more complicated.
On the other hand, when we, as users, asked to change or simplify certain things, we were told that it is impossible, or our requests were sent to the engineers and died there.
The latest update was not presented as a serious and complicated one. Training webinars were not recommended to take before its implementation, so the first week was a nightmare, and the first day was a total failure (with a full schedule!).

Pros

Single sign on solution
User interface, ease of use.
Billing system ease of use
All MACRA/QPP Updates as well CPT/ICD/HCPCS codes updates are included

Cons

I cannot really think of anything at the moment.

Pros

Cloud based so accessible from anywhere. I have run reports from Austria! Customized - Bahamas implemented VAT and Prognocis team was able to accomodate. Reports - great for generating historical data and I can choose the fields.

Cons

Many descriptions for the same CPT code so too many choices for the doctors - take time to filter through, so I have had to add customized CPT codes for quick finds.