Token of Trust

About Token of Trust
Token of Trust is a cloud-based anti-money laundering solution designed to help online merchants authenticate data and validate the identity of individuals via multi-factor and photo ID verification. It collects information from multiple sources in a unified database, letting users associate behavior with real and identifiable people.
Key features of Token of Trust include risk assessment, identity verification, politically exposed person (PEP) screening, behavioral analytics, transaction monitoring, and watch lists. The online activity verification tool allows teams to gather static and dynamic identity information in order to spot fraudulent activities. Its real world verification module enables organizations to accept scanned government photo identities using the device’s camera and analyze documents for verification.
Token of Trust stores and encrypts photo ID verification data temporarily to aid in the analysis process, allowing teams to discard information upon completion of verification. The platform sends two-factor SMS verification notifications to mobile devices, and helps institutes check if someone is a verified user via credit or debit card details.
Token of Trust utilizes location details and risk and confidence indicators to facilitate international identity verification and digital footprint analysis. Plus, with API access and embeddable trust summaries, staff members can use custom business logic to run verification rules.
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy ID Verification & KYC for Our Members and Providers
Reviewed on 2022/04/18
The Token of Trust support staff are like Jedi masters of identity verification! They are very...
The Token of Trust support staff are like Jedi masters of identity verification! They are very knowledgeable and responsive. The Token of Trust identity verification and KYC platform is easy to work with. We’ve used both their standalone products and their integration — both are excellent. I highly recommend Token of Trust for handling any Identity Verification requirements.
Pros
Token of Trust has provided an easy way to seamlessly validate and verify our providers and members. Their process keeps friction in the identity verification process to a minimum. Their system provides several integrated and external controls to assist with our healthcare compliance requirements. Token of Trust was easy to get implemented and their team has been very responsive and helpful along the way.
Cons
I can’t think of anything negative about Token of Trust. It’s a great solution for KYC, compliance, identity verification, and due diligence for members and physicians.
Reasons for Switching to Token of Trust
Our company is a national pediatric healthcare provider. Identity Verification of providers and members is imperative for our business, which runs on a custom and purposeful tech stack. We’re able to meet specific state regulations and requirements for conducting telehealth visits through Token of Trust. We also use Token of Trust as an additional background check and verification of our providers.Response from Token of Trust
Hi Kurt, thank you so much for sharing your Token of Trust experience. We're absolutely delighted to hear that your providers and members have found the identity verification process to be quick and easy. We look forward to continuing to work together!
- Industry: Program Development
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My Only Regret Is Not Starting Sooner
Reviewed on 2020/09/16
Before using Token of Trust, conducting KYC and AML on our members was daunting — our small team...
Before using Token of Trust, conducting KYC and AML on our members was daunting — our small team spent countless hours chasing down physical identity documents from our members, following up with them repeatedly, scanning documents, uploading and organising documents in a secure way to meet strict government regulations — all the while, creating headaches for our members. Now that we’ve switched to Token of Trust, all of these essential identity verification functions are handled within the platform and it’s easy to manage. It’s also convenient and easy for our members to use. And especially now, with social distancing and lockdowns due to COVID-19, we’ve been able to move forward with verifying our members from their own home in spite of this added obstacle. After switching to use Token of Trust, our verification turnaround time decreased to 1/30th of the time it previously took and we experienced a 587% total Return on Investment. Most of all, we have peace of mind knowing that KYC and AML is being handled safely and correctly.
Pros
We are a small team with limited resources, so being able to depend on Token of Trust to carry out a crucial part of our governmental compliance with the UK’s Anti-Money Laundering regulations and our company’s GDPR policy has been invaluable. I don’t know where we would be in the process of verifying our members without their service. Token of Trust offers a practical, comprehensive, easy-to-use interface for administrators and a convenient way for members to get verified.
Cons
Our Impact Hub location is based in the UK and our members have a high standard for privacy so KYC & AML as a whole has been difficult for us. But Token of Trust is extremely knowledgeable and tuned into European privacy regulations. They’ve allayed any fears we had related to privacy, reassuring us with prompt replies to our member's privacy questions along the way. They take many steps to protect users’ identity data.
Reasons for Switching to Token of Trust
Our previous approach to handling KYC and AML for our member applications was tedious, time-consuming, and prone to fail. When shopping for a solution, we came across a lot of options but we couldn’t find a solution that was flexible to meet our needs and also unified all of the functions we needed to satisfy our compliance requirements into a single tool. Rather than using multiple complex tools that only partially solved our needs, we chose Token of Trust because it handled everything and was the best value.Response from Token of Trust
Laura Gene - We hope that you are well and want to thank you for taking the time to write this review about Token of Trust. We are thrilled to hear the impact that our software and Support team have contributed to your business efficiency and compliance. Giving you the tools to maintain compliance in a smooth and easy way will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. Overall, we have truly enjoyed our partnership with you!
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Steer Clear! Try Age Checker . Net
Reviewed on 2023/11/29
Pros
If only it worked 100% of the time. Customer service is poor at best. We’ve had nonstop issues with them and now they just ghosted us on a conference call with our [sensitive content hidden] and general manager.
Cons
The simple fact that when you have a problem, they can’t seem to resolve it and their customer service is virtually nonexistent
Response from Token of Trust
I appreciate you taking the time to share your feedback with us. We sincerely apologize for the challenges you've encountered with our service, and I want to assure you that we take your concerns seriously. Our goal is to provide a reliable and effective solution, and we regret that we have fallen short of your expectations.
I would like to extend our deepest apologies for the recent conference call incident. It's disheartening to hear that you felt ghosted, and I want to assure you that this is not reflective of the level of service we strive to provide.
In light of your feedback, our team has conducted a thorough review of your account and the reported issues. We are committed to rectifying any outstanding problems and improving our communication channels to prevent similar situations in the future.
We welcome the opportunity to make things right, prove our commitment, and hopefully, win back your trust.

- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A turnkey international KYC/AML solution that our users love!
Reviewed on 2019/01/07
Our company has been using Token of Trust for KYC/AML on our payments and rewards platform as well...
Our company has been using Token of Trust for KYC/AML on our payments and rewards platform as well as for investors for over a year. We use their document verification, facial verification, online activity verification and reputation reports in customer due-diligence. We’ve explored other options that are sometimes more affordable, but we’ve always find that Token of Trust provides the best value.
Pros
Our users who get verified by Token of Trust like how simple the interface is and appreciate the security and privacy measures that are taken when handling their personal information. Our users are from all over the world and good international KYC/AML solutions are few and far between — Token of Trust stands above the rest.
Cons
Not much to dislike. Whenever we've had feature requests and ideas for improvement the Token of Trust team has always been really responsive — their product improvements moves along very quickly considering the robustness of the platform.
Response from Token of Trust
Thanks for the lovely and detailed review! We're always very excited to hear client feedback and appreciate you taking the time to leave yours.
Never hesitate to reach out with any questions or suggestions!
Thanks again,
Kevin
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best Value ID Verification
Reviewed on 2020/11/04
Token of Trust helps us stay compliant without any hassle. We use their identity verification...
Token of Trust helps us stay compliant without any hassle. We use their identity verification product to stay compliant with various state laws regarding on-line courses and training we offer. We’ve been using the product for about a year and we’re able to verify our students with ease.
Pros
The product is reliable, meets all our compliance criteria, and their team is always on the ball.
When we have questions, they’ve always been responsive and they know their stuff. I like that they’re based in the US and that it’s a reputable company that’s easy to get a hold of.
Cons
Sometimes our students don’t understand why they’re required to go through an ID Verification process. If Token of Trust could help us bridge that gap, it’d be really helpful. The only issue which hung us up was dealing with high security computer software at US Nuclear Installations. Understandable.
Response from Token of Trust
William - We are so glad to hear that Token of Trust has brought a greater degree of compliance into your business operations over at Asbestos Online Training! Thank you for taking the time to leave a positive review, and don't hesitate if anything should come up in the future.
Token of Trust FAQs
Below are some frequently asked questions for Token of Trust.Q. What type of pricing plans does Token of Trust offer?
Token of Trust offers the following pricing plans:
- Starting from: US$25.00
- Free Trial: Available
Contact Token of Trust for pricing details.
Q. Who are the typical users of Token of Trust?
Token of Trust has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Token of Trust support?
Token of Trust supports the following languages:
English
Q. Does Token of Trust support mobile devices?
Token of Trust supports the following devices:
Q. What other apps does Token of Trust integrate with?
Token of Trust integrates with the following applications:
BigCommerce, Magento Marketplace, NetSuite, Shopify, Shopify Plus, WooCommerce, WordPress
Q. What level of support does Token of Trust offer?
Token of Trust offers the following support options:
Email/Help Desk, Phone Support, Chat
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