Fusion Framework System
Fusion Framework System
About Fusion Framework System
Fusion Risk Management is the leading industry provider of cloud-based continuity and resilience software. Fusion's platform, the Fusion Framework® System incorporates all your business continuity, IT disaster recovery, third-party risk management, crisis and incident management, and operational resilience activities into a single, integrated platform. With the Fusion Framework System, businesses can understand how their business works, how it can break, and how to put it back together again. The Fusion Framework System enables organizations can to plan, orchestrate, and measure risk management and resilience activities with confidence.
Fusion Risk Management was named a Leader in the Forrester Wave™ for Business Continuity Management Software in 2023. Fusion Risk Management platform ranked highest amongst evaluated vendors in all three categories: strategy, current offering, and market presence.
Ensuring continuity in times of disruption is more complex than ever. Fusion Risk Management's focus on operational resilience prepares our customers to plan, analyze, recover or adapt to operating challenges that could lead to destruction or loss in ability to perform normal business activities. Businesses with insightful recommendations and agile plans are the ones that will remain operationally sound during a crisis. The Fusion Framework System allows organizations to map critical services and product delivery processes as they actually are, while visualizing their company, products, and services from a customer perspective. We empower organizations by allowing them to make data driven decisions so that leadership teams can proactively manage what’s to come. Our customers gain objective risk insights that help audit, analyze, and improve business operations. Our software automates manual and time consuming repetitive tasks to free up teams for higher value activities. Our solutions allow teams to facilitate scenario rehearsals including: user assignment, communications, measurement, as well as to observe progress and improve over time. As the promise of technological advancement beckons, so too do the challenges of maintaining resilience, security, and regulatory compliance. The Fusion Framework System is built on the Salesforce Lightning Platform, which means that our customers have peace-of-mind when it comes to data security, system availability, and data storage. Being built on the Salesforce Lightning allows the Fusion Framework System to integrate seamlessly with other platforms and systems, while also being accessible via any mobile device.
The dramatic adoption of artificial intelligence and the potential for transformation it will bring to organizations is one of the most significant paradigm shifts since the birth of the internet. Resilience Copilot™, Fusion's generative AI-powered assistant, empowers Fusion Risk Management's customers to build resilience throughout their organization in times of crises, perhaps now at an exponentially accelerated rate. Resilience Copilot™ allows our customers to leverage years of Fusion’s expertise with their own in-house analyst powered by generative AI, and trained to simplify their processes. At Fusion Risk Management, we are committed to providing industry leading software and transformative solutions that help organizations build strong continuity and resilience programs. Demonstrations and pricing are available on request.
Through Fusion's customer community the ENGAGE Program, Fusion Risk Management enables a globally connected customer community. ENGAGE is made up of third-party risk management, cyber security, disaster recovery, business continuity, and operational resilience practitioners from all over the world.
Key benefits of Fusion Framework System
1. Develop Comprehensive Continuity Plans: Accelerate your path to building dynamic continuity and resiliency programs with Fusion’s flexible and integrated suite in the Fusion Framework System, while offering insights and personalized tool sets that help your organization truly understand external and organizational vulnerabilities.
• Gain a clearer picture of your vulnerabilities with data-enabled, dynamic business continuity programs.
• Protect you company from the impact of disruption
• Resume critical business operations quickly in a time of crises.
2. Improve Crisis and Incident Management: Manage incidents, develop coordinated responses, and analyze lessons learned with confidence from one centralized view.
• Eliminate silos by using the Fusion Framework System as a single enterprise repository that links different processes, data, and information.
• Perform time-saving computations, such as “What percent of our customers are impacted by this outage?”.
3. Navigate Risks with Confidence: Analyze risk and proactively manage how it impacts your ability to deliver critical products and services. Map the relationships between risks across your people, processes, places, systems, and third parties.
• Gain objective risk insights that help audit, analyze, and improve business operations.
• Get a clearer picture of your organization's vulnerabilities.
4. Visualize Risk with Analytics: Use intuitive dashboards to see interdependencies and relationships with Fusion's Visual Relationship Browser.
• Map your entire company’s business, products, and services from a customer perspective.
5. Manage Third Party Risk: Understand the health of your entire vendor ecosystem throughout the full lifecycle – from initial vetting, onboarding workflows, ongoing real-time risk sensing, and end-to-end scenario testing.
• Lower risk exposure by monitoring vendor performance.
• Improve accountability by automatically incorporating vendor-critical priorities into reassessment plans.
• Consolidate and streamline vendor follow-up and reassessment activities.
6. Stay Agile & Responsive
• Manage underperforming aspects of your organization by tracking key indicators in real time.
• Quickly parse data and assess relevant information to provide analysis and recommendations.
• Drive targeted responses by mapping organizational data.
7. Gain Automation & Efficiency
• Automate manual, time-consuming, repetitive tasks to free up teams for higher value activities.
• Engage users through automated emails that link them right to the task they need to complete.
• Reduce time spent planning and running exercises by rapidly pulling procedures and related information into an exercise plan
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Reviews
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- Industry: Food & Beverages
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Strong Business Continuity and Resilience Platform
Reviewed on 2024/05/22
We have been partners with Fusion since 2017 and have used the product quite extensively. They are...
We have been partners with Fusion since 2017 and have used the product quite extensively. They are a passionate organization that wants to see their clients be successful and resilient. They have been great to work with.
Pros
The Fusion platform has helped us build our continuity plans, categorize our risks, and incidents across our organization. Fusion is very easy to use, update, and everything connects together easily. The platform is very reliable and stable. In addition, Fusion has been thoughtful with integrations, such as with AlertMedia and Security Scorecard, which allows you to bring in additional data for context and awareness.
Cons
Because the platform is built on Salesforce, which is pretty easy to use, you're limited to what Salesforce can (or cannot) do - such as enhancements or specific customizations. Also, with Salesforce, additional seat licenses can be expensive.
Alternatives Considered
OnSolve PlatformReasons for Switching to Fusion Framework System
We could tell that Fusion was a leader in the business continuity software industry.Response from Fusion Risk Management
Thank you for your review! We are happy to hear that you find the Fusion Framework system easy to use and update. We will be sure to share your positive feedback about the integrations with our team.
- Industry: Insurance
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fusion Framework System, by Ed Brown
Reviewed on 2020/01/31
Improved crisis management and communication during events. We call these response plans which are...
Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.
Pros
I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process.
I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object.
I really like the incident management object.
Cons
I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.)
I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.)
Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.)
All these cons are correctable and have been and which is why I added the first PRO above.
Alternatives Considered
RSA Archer SuiteReasons for Choosing Fusion Framework System
eBRP was used by my previous company. This tool or what we bought did not have a crisis management functionality. It did not have a method to link BIA data to plan data and really bridge lots of things that connect to other things. It was a not a test record repository or effective with BCP KPI or KRI reporting. Fusion has all these capabilities.Reasons for Switching to Fusion Framework System
Assurance was a close choices. Fusion had all the capabilities I wanted; was a little cheaper than others and their support model, according to other Fusion users I know, was really good.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Product Review
Reviewed on 2024/09/15
It was an overall a positive experience
It was an overall a positive experience
Pros
It was a good product that was easy to work with
Cons
Like most programs, I had hard time customizing it
- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fabulous Fusion Framework
Reviewed on 2020/02/03
It took us time to set up and integrate all of our data, but just plan development for all but one...
It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.
Pros
That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.
Cons
The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fusion Framework System
Reviewed on 2020/02/06
The tool works well for our BC and IT plan management. We have taken the next step to use the tool...
The tool works well for our BC and IT plan management. We have taken the next step to use the tool for our disaster recovery exercise monitoring. We are monitoring our exercises and proof of concepts manually and we will eventually implement the Service now connection that will allow us to track, monitor and delegate tasks once an incident is triggered and the plans are executed. We are looking to use the tool too its full capability.
Pros
Plan configuration and management, Incident management, Processes, Library Procedure Group options, Dashboard for reports, Application and Component records. We were looking to replace our old LDRPS and this was clearly a better tool.
Cons
The inability to remove/delete user accounts.
Alternatives Considered
MetricStream Enterprise Risk ManagementReasons for Choosing Fusion Framework System
LDRPS was old and no longer available. MetricStream did not provide what we needed.Reasons for Switching to Fusion Framework System
Fusion Framework was able to do far more than any other tool.Fusion Framework System FAQs
Below are some frequently asked questions for Fusion Framework System.Q. What type of pricing plans does Fusion Framework System offer?
Fusion Framework System offers the following pricing plans:
- Free Trial: Available
Contact Fusion Risk Management for pricing details.
Q. Who are the typical users of Fusion Framework System?
Fusion Framework System has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fusion Framework System support?
Fusion Framework System supports the following languages:
Arabic, Chinese, Danish, Dutch, English, French, German, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Fusion Framework System support mobile devices?
Fusion Framework System supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fusion Framework System integrate with?
Fusion Framework System integrates with the following applications:
AlertMedia, Everbridge Mass Notification, MuleSoft Anypoint Platform, OnSolve Platform, ServiceNow, xMatters
Q. What level of support does Fusion Framework System offer?
Fusion Framework System offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Enterprise Risk Management Software (ERM)
