WineDirect

Direct-to-customer (DTC) sales for winery businesses

3,6 /5 (14 reviews) Write a Review!

WineDirect Overview

What is WineDirect?

WineDirect is a cloud-based direct-to-customer (DTC) sales solution, which helps winery businesses streamline operations related to customer signups, online selling, payments, order processing, marketplace distribution, and more. It comes with an eCommerce module, which enables organizations to create personalized online stores using customizable templates, categorize customers, and send custom marketing emails.

WineDirect offers a customer relationship management (CRM) module, which allows users to monitor customer activities and store information, such as order history, memberships, and geographical location, in a centralized database. Features WineDirect include automated emails, shipping management, marketing campaigns, loyalty points, batch processing, and more. The built-in PCI compliant payment processing system lets enterprises handle online and credit card payments, as well as process refunds across multiple locations.

WineDirect enables managers to gain insight into products, inventory, order summaries, and customer services via real-time reports. Plus, it supports integration with various third-party systems such as eWay, eParcel, Vintools, WinePulse, eBay, WGits, Tock, and more via API.

WineDirect Overview

Pricing

Starting from
US$299,00

Pricing options

Free Trial
Free
Subscription
Value for money

• Free - $0 per month
• Lite - $299 per month
• Plus - $549 per month


WineDirect Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

WineDirect add a club
WineDirect club sign up
WineDirect customer history
WineDirect client statistics
WineDirect product management
WineDirect reports
WineDirect shipping management
WineDirect screenshot: WineDirect add a club WineDirect screenshot: WineDirect club sign up WineDirect screenshot: WineDirect customer history WineDirect screenshot: WineDirect client statistics WineDirect screenshot: WineDirect product management WineDirect screenshot: WineDirect reports WineDirect screenshot: WineDirect shipping management

WineDirect Reviews

WineDirect Reviews

Overall rating
3,6
/
5
Excellent
1

Very good
9

Average
3

Poor
0

Terrible
1

Value for Money
3,5
Features
3,6
Ease of Use
3,5
Customer Support
2,9
71% recommended this app
Maggie W.

WIne Direct and Vin65

We not only have an easy-to-use tablet friendly POS, but it keep track of our bottles sold as well as any additional merchandise.


Jason B.

Wonderful POS...lacking back office

I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do.


Sarah C.

Stone Tower Experience

As a whole WineDirect has been much more intuitive that past products. We love the ability to do partial refunds and how user friendly it is.


Denise C.

Wine Direct for your website and point of sale

We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order.

When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions.


Lauren M.

Winery running on Wine Direct

Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out.

Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly.


Maggie W.
Industry: Wine & Spirits
Company size: 11-50 Employees

WIne Direct and Vin65

Used Daily for 1-5 months
Reviewed on 2018/11/13
Review Source: Capterra

We not only have an easy-to-use tablet friendly POS, but it keep track of our bottles sold as well as any additional merchandise.

Pros

I like how easy it is to create POS options to help us sell our wine. It's easy to toggle between different POS locations (tasting room vs event centers where wine is being sold)

Cons

There aren't many cons, other than the spreadsheet is a little long and difficult to navigate. I also wish it was easy to override sold out events, i.e. we have a class that sells out online but we have no shows, so we have additional space. In the POS, it's not possible (to my knowledge) to override those sold out classes to continue selling tickets. Maybe it's operator error!

Response from WineDirect

Hi Maggie - Thanks so much for your review! We're glad to hear WineDirect is working well for your business. Our support team would be glad to speak to you about how to troubleshoot your sold out class issue.
Cheers,
The WineDirect Team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Jason B.
Industry: Wine & Spirits
Company size: 11-50 Employees

Wonderful POS...lacking back office

Used Daily for 1+ year
Reviewed on 2019/09/10
Review Source: Capterra

I use WineDirect daily, and while it does leave a little to be desired in some locations, it does help me and my team assist our customers, update our website, and control our inventory as we need it to do.

Pros

the POS side of this software is really convenient and useful for our tasting room staff. It's easy to set your own layout, include photos, take separate payments, refund/exchange. All things that have helped the functionality of our tasting room.

Cons

The reporting is not easy to use and sometimes when I add a modifier to the report (ie. "don't include zero quantity) it will still show up in the report. the tools that are there for the website can be a bit confusing and not always the easiest to work with. I really don't like that we can't change a shipping address because it checks compliance before creating the label.

Response from WineDirect

Hi Jason - thank you for sharing your feedback. We're glad to hear you are having a good experience with our Point of Sale! I've shared your comments about our reporting tools with our team. I see you've voted on and commented on our Ideas Forum about editing shipping addresses; it is definitely something we are looking at for future consideration!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Sarah C.
Industry: Wine & Spirits
Company size: 201-500 Employees

Stone Tower Experience

Used Daily for 6-12 months
Reviewed on 2019/11/18
Review Source: Capterra

As a whole WineDirect has been much more intuitive that past products. We love the ability to do partial refunds and how user friendly it is.

Pros

The ability to search for products via name makes finding items in our large database so easy for our employees!

Cons

The customer service experience has been terrible any time we have needed trouble shooting.

Response from WineDirect

Hi Sarah - glad to hear you are finding out platform intuitive and that's it's saving your team valuable time! I'm sorry to hear you have not had a stellar support experience. I've shared your feedback with my team and someone will be reaching out to you soon to see how we can make this better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Denise C.
Industry: Wine & Spirits
Company size: 11-50 Employees

Wine Direct for your website and point of sale

Used Daily for 2+ years
Reviewed on 2020/04/28
Review Source: Capterra

We are able to process an order for wine shipment directly through this system that generates a shipping label, sends the info to Sovos Ship Compliant and then they report back to Wine Direct with tracking info and Wine Direct sends out auto generated emails to the customer (or text messages) on the status of their order.

When using as a front end register, it gives the customer an option to add a tip amount and send email or text of their transactions.

Pros

The front end user interface at Point of Sale is easy to use on Ipad registers.
The website works well and can be customized easily.
Shipping is easily done and integrates seamlessly with UPS and Sovos for legal compliance and reporting of alcohol sales to states.

Cons

The reports that the system generates are inadequate for analysis of customer trends and for marketing purposes. Our staff accountant can get just barely what she needs for her entries to Quickbooks.
Support has not always been available if the system is having issues with the cloud server and has occasionally gone down in the middle of a busy retail day.

The credit card swipe hardware that plugs into the lightening port of the Ipad fails all the time. They have not yet made chip reader available. Many times we have to manually enter the card and the customers feel uncomfortable about that at times.

Response from WineDirect

Hi Denise - Thank you for sharing that feedback. We're happy you find the system to be easy to use overall and value our compliance and shipping integrations. Sorry to hear your frustrations with reporting and support. We're actively making system and support improvements and sincerely hope you'll see the difference. I've passed on your concerns and someone from our team will be reaching out soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lauren M.
Industry: Wine & Spirits
Company size: 51-200 Employees

Winery running on Wine Direct

Used Daily for 6-12 months
Reviewed on 2019/10/04
Review Source: Capterra

Overall our experience has been ok. It has been quite the learning curve going from our old system to Wine Direct. Overall, the software is usable, it just takes quite a bit of work to figure it out.

Additionally, use the Customer service line. We have called them hundreds of times when we are unable to figure something out. For the most part, they are able to assist us rather quickly.

Pros

This software is easier to learn than expected, and it integrated with our other systems well.

Cons

The software has many restrictions that cause issues from a business standpoint. For example, you can only make 1 return per transaction. After that, the system will not allow any additional returns on that order. This causes problems from an inventory standpoint .

Many of the processes are very long and require MANY steps. The old system that we used was much more intuitive. Additionally, there are many issues that Wine Direct creates on their own. The system will randomly formulate new lists that move members from non shipping to shipping. Charges will show as pending on our end, but will go through on the clients end.

Every time you click on an order, you have to research the customer name. For example, if you are looking for a particular sale, and have to open multiple orders to find it, you have to re-search the customer name after opening every order. Seems like a very small thing, but we have this issues multiple times a day.

Response from WineDirect

Hi Lauren - thank you for your review. We're glad to hear you've had a positive experience with our support team! But sorry to hear about your other frustrations. If you haven't already, I encourage you to vote on this idea in our Ideas forum for multiple returns on a single order: https://ideas.winedirect.com/ideas/MISC-I-84 Our product team uses all the input here to help inform what we build next. I've also passed along your feedback to our team so that they can reach out and try to resolve your outstanding issues with lists and charges.
-Adrienne

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7,1/10
Based on 14 user ratings
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WineDirect Pricing

WineDirect Pricing

Starting from
US$299,00
Free Trial
Free
Subscription
Value for money

• Free - $0 per month
• Lite - $299 per month
• Plus - $549 per month

• Free - $0 per month
• Lite - $299 per month
• Plus - $549 per month

Value for Money
3,5/5
Based on 14 user ratings
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WineDirect Features

WineDirect Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,6/5
Based on 14 user ratings
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Categories

Additional information for WineDirect

Additional information for WineDirect

Key features of WineDirect

  • Billing & Invoicing
  • Inventory Management
  • Order Management
  • eCommerce

WineDirect FAQs

WineDirect FAQs

Below are some frequently asked questions for WineDirect.

Q. What type of pricing plans does WineDirect offer?

WineDirect offers the following pricing plans:

Starting from: US$299,00

Pricing model: Free, Subscription

Free Trial: Not Available

• Free - $0 per month • Lite - $299 per month • Plus - $549 per month

Q. What are the main features of WineDirect?

WineDirect offers the following features:

  • Billing & Invoicing
  • Inventory Management
  • Order Management
  • eCommerce

Q. Who are the typical users of WineDirect?

WineDirect has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does WineDirect support?

WineDirect supports the following languages:

English

Q. What type of pricing plans does WineDirect offer?

WineDirect has the following pricing plans:

Free, Subscription

Q. Does WineDirect support mobile devices?

WineDirect supports the following devices:

iPhone, iPad

Q. What other apps does WineDirect integrate with?

WineDirect integrates with the following applications:

eWay-CRM

Q. What level of support does WineDirect offer?

WineDirect offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials