IdSurvey

Survey software specialized in phone surveys, web, offline

About IdSurvey

IdSurvey is a cloud-based solution for surveys via telephone, web and face to face (CATI-CAWI-CAPI). Key features include text piping, predefined questions, multi-channel distribution, audience targeting, SMS and Email sender, data export, and reporting.

The solution enables users to create multilingual surveys using ratings, sliders, or drag-and-drop options, add/edit texts, and maintain a questionnaire flow with logic conditions and branching tools. Using the ClientScript feature, designers can customize verifications, graphics, and functions for questionnaire items. IdSurvey lets users prepare and share custom dashboards and add custom metrics, tables, filters, widgets, and layouts on display. Managers can analyze open-ended responses, visualize survey results through graphs and charts, and track progress in real-time.

IdSurvey comes with a CATI module, which allows teams to organize telephone surveys or interviews, letting callers monitor respondents' activities, manage time zones, and activate calls using a predictive dialer.
It also offers integration with third-party panel providers and social media platforms, helping marketers send survey invitations to callers, record interactions, and measure campaign performance. Plus, the solution provides a programming tool, IdCode, which enables professionals to create assessments using code and highlight logic with different color tags.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to IdSurvey

Key benefits of IdSurvey

- telephone, web and face to face surveys seamlessly integrated
- dialer and VoIP traffic
- click to dial included
- predictive/automated dialing add-on
- available on cloud or on premises
- user interface or scripting for survey design
- report and dashboard available online
- scalable licensing

Devices

Business size

S M L

Markets

Albania, Austria, Australia, Azerbaijan, Bosnia & Herzegovina, Belgium, Bulgaria, Belarus, Canada, Switzerland, China, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Georgia, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, India, Iceland, Italy, Japan, Kazakhstan, Lithuania, Latvia, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, Turkey, Ukraine, United States

Supported Languages

Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, pt-br, pt-pt, sr-cyrl, zh-hant

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to IdSurvey

Images

IdSurvey Software - IdSurvey question creation
IdSurvey Software - IdSurvey dashboard
IdSurvey Software - IdSurvey CATI telephone interview
View 4 more
IdSurvey video
IdSurvey Software - IdSurvey question creation IdSurvey Software - IdSurvey dashboard IdSurvey Software - IdSurvey CATI telephone interview

Features

Total features of IdSurvey: 43

  • API
  • Activity Dashboard
  • Conditional Logic
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Marketing
  • Email Reminders
  • Face-to-Face
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Phone-Based
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Search/Filter
  • Skip Logic
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • URL Customization

Alternatives

Confirmit

3,9
#1 Alternative to IdSurvey
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Discuss.io

4,8
#2 Alternative to IdSurvey
Discuss.io is the leading video conferencing platform for market research. Secure and compliant, and packed with...

Voxco Online

4,4
#3 Alternative to IdSurvey
Voxco Online is a cloud-based online flexible survey creation & distribution tool. It's designed for survey organization...

Nfield

4,4
#4 Alternative to IdSurvey
Nfield is an online, CAPI, and CATI data collection platform for market research professionals to conduct secure, high...

Reviews

Overall rating

4,7 /5
(22)
Value for Money
4,1/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
5/5

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Showing 5 reviews of 22
Arpine A.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most sophisticated software for opinion polling and market research

Reviewed on 2020/02/14

The most important problem the software solved was the quality assurance of our interviews. The GPS...

The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.

Pros

• CAPI / CATI /CAWI modes can be integrated together
• User friendly interface, no need for additional specialist
• Data download in .sav, .xlsx, .csv formats
• OnSite data possibility
• Question duration in MS Access database
• Availability of knowledge base
• Works for Android, iOS and Windows devices

Cons

• There is no possibility to randomly select from the list of respondents
• CATI calls are done via IP phone and not USBs

Response from IdWeb

Thanks for your review! We're happy to inform you that in the latest version of the software, the list of contacts is also proposed to agents in random order!

Verified Reviewer
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best tool for professional sociological surveys.

Reviewed on 2020/03/31

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye...

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).

Pros

The software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.

Cons

The fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.

Response from IdWeb

Thanks a lot for the review! Get in touch with us for any specific requirements of any kind.

Loredana A.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Un prodotto utile per il mio Progetto di ricerca

Reviewed on 2020/09/15

Vantaggio: i tempi di raccolta dati sono stati dimezzati

Vantaggio: i tempi di raccolta dati sono stati dimezzati

Pros

Il primo vantaggio è la facilità d'uso anche per chi non è del mestiere, oltre al fatto che è possibile adattarlo alle esigenze personali

Cons

Non ho riscontrato nessun incoveniente rispetto all'utilizzo da me fatto del software

Response from IdWeb

Thanks a lot for your good words!If we can do anything for you, please get in touch.

Laura M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IdSurvey ottimo acquisto!

Reviewed on 2020/09/15

sicuramente estremamente positiva. Se continua a migliorarsi come ha fatto in questi ultimi 3 anni,...

sicuramente estremamente positiva. Se continua a migliorarsi come ha fatto in questi ultimi 3 anni, continuerà ad essere un buon prodotto.

Pros

l'immediatezza del sw. E' facile ed intuitivo, sia la parte grafica che la parte di scripting è molto semplice. Mi piace perché il questionario può essere appunto scriptato e non solo fatto "graficamente" che risulta più lungo a livello di tempistica.
In generale tutta la piattaforma è agile e semplice ma nello stesso tempo offre la possibilità di scrivere questionari complessi e non banali.
Credo che il servizio di assistenza al cliente sia veramente lodevole. Utilizzo il SW dal 2017, ed in 3 anni, non c'è stata una sola volta che sono rimasta delusa da tale servizio. Qualsiasi tecnico con cui ho interagito è sempre stato, pronto, professionale, e in poco tempo risolutivo....sottolineo sempre.
Inoltre ascoltano sempre suggerimenti e/o critiche per migliorare il prodotto.

Cons

Ritengo che il SW sia ancora un po' debole dal punto di vista dell'export dei dati in SPSS. Preferire un'esportazione più agevole e diretta invece il sistema esporta un file in versione testo ed una sintassi di importazione in SPSS. A volte succede che la sintassi si impianta perché le variabili caricate nel sistema hanno un nome che in SPSS non è plausibile. Bisognerebbe mettere a monte un controllo in tal senso a mio avviso.
Secondo punto debole è lo strumento di analisi risposte. Spesso devo fare dei controlli ma con il tool a disposizione non posso perché non mette ad es. le basi dei rispondenti, cosa molto scomoda, ultimamente poi anche l'ordine di esportazione del report in excel non segue quello dello scripting...insomma un po' difficile.

Terzo punto: la grafica e le opzioni di layout sono veramente...scarne

Mi piacerebbe che si potessero inoltre caricare insieme tutte le quote in un colpo solo e...avere una guida completa in pdf.

Alternatives Considered

Confirmit

Reasons for Choosing IdSurvey

Perché era scomodo non permetteva di strutturare CAWI più complessi e inoltre non lo avrebbero più rinnovato

Reasons for Switching to IdSurvey

Per il costo e per la semplicità dello strumento

Response from IdWeb

Grazie della recensione Laura! Confrontiamoci per capire come migliorare, il feedback dei clienti e fondamentale!

Antonio G.
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Un prodotto flessibile che permette di strutturare questionari complessi.

Reviewed on 2020/09/16

Utilizziamo la piattaforma per raccolta dati di carattere amministrativo economico e contabile,...

Utilizziamo la piattaforma per raccolta dati di carattere amministrativo economico e contabile, l'invio dei questionari via email con gestione dello stato, campi dinamici nel testo dell'email e gestione dei solleciti è particolarmente preziosa in questo campo. Come funzionalità la piattaforma si adatta ai nostri bisogno abbastanza bene.

Pros

Apprezzo molto la possibilità di editare i questionari utilizzando il linguaggio IdCode; FlowScript è un altro punto a favore, strumento potente per realizzare flussi complessi. Trovo l'interfaccia abbastanza semplice e intuitiva, è facile spiegare ai colleghi come effettuare le operazioni fondamentali.

Cons

Potrebbe essere utile un'interfaccia per la gestione di file caricati e allegati, senza dover passare da un editor di testo. Un altro punto di miglioramento sarebbe evidenziare gli invii e-mail falliti con stato "rejected" in modo da differenziarli dalle e-mail correttamente recapitate ma non "aperte".

Response from IdWeb

Grazie per la recensione e per i suggerimenti! Saranno analizzati dal nostro team di sviluppo.

Showing 5 reviews of 22 Read all reviews

IdSurvey FAQs

Below are some frequently asked questions for IdSurvey.

IdSurvey offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Price depends on volume of usage. Contact IdSurvey for pricing details.

IdSurvey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

IdSurvey supports the following languages:

Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, pt-br, pt-pt, sr-cyrl, zh-hant

IdSurvey supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

IdSurvey integrates with the following applications:

Microsoft Excel

IdSurvey offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for IdSurvey.