IdSurvey

Survey software specialized in phone surveys, web, offline

4,7 /5 (22 reviews) Write a Review!

IdSurvey Overview

What is IdSurvey?

IdSurvey is a cloud-based solution for surveys via telephone, web and face to face (CATI-CAWI-CAPI). Key features include text piping, predefined questions, multi-channel distribution, audience targeting, SMS and Email sender, data export, and reporting.

The solution enables users to create multilingual surveys using ratings, sliders, or drag-and-drop options, add/edit texts, and maintain a questionnaire flow with logic conditions and branching tools. Using the ClientScript feature, designers can customize verifications, graphics, and functions for questionnaire items. IdSurvey lets users prepare and share custom dashboards and add custom metrics, tables, filters, widgets, and layouts on display. Managers can analyze open-ended responses, visualize survey results through graphs and charts, and track progress in real-time.

IdSurvey comes with a CATI module, which allows teams to organize telephone surveys or interviews, letting callers monitor respondents' activities, manage time zones, and activate calls using a predictive dialer.
It also offers integration with third-party panel providers and social media platforms, helping marketers send survey invitations to callers, record interactions, and measure campaign performance. Plus, the solution provides a programming tool, IdCode, which enables professionals to create assessments using code and highlight logic with different color tags.

IdSurvey Overview

Pricing

Starting from
US$5,99/month

Pricing options

Free Trial
Subscription
Value for money

Price depends on volume of usage. Contact IdSurvey for pricing details.


IdSurvey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 20 others, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

IdSurvey question creation
IdSurvey dashboard
IdSurvey CATI telephone interview
IdSurvey video IdSurvey screenshot: IdSurvey question creation IdSurvey screenshot: IdSurvey dashboard IdSurvey screenshot: IdSurvey CATI telephone interview

IdSurvey Reviews

IdSurvey Reviews

Overall rating
4,7
/
5
Excellent
16

Very good
5

Average
1

Poor
0

Terrible
0

Value for Money
4,1
Features
4,5
Ease of Use
4,7
Customer Support
5
95% recommended this app
Arpine A.

The most sophisticated software for opinion polling and market research

The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.


Verified Reviewer

The best tool for professional sociological surveys.

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).


Fiona M.

The mix mode survey platform features of IdSurvey gives us the power of versatility.


Satenik K.

A Powerful and User friendly Method to collect the Data

I really love IdSurvey and recommend it to anyone doing a survey.


Verified Reviewer

Complete CATI/CAPI/CAWI solution

Valuable partner for more than 10 years


Arpine A.
Industry: Research
Company size: 11-50 Employees

The most sophisticated software for opinion polling and market research

Used Daily for 2+ years
Reviewed on 2020/02/14
Review Source: Capterra

The most important problem the software solved was the quality assurance of our interviews. The GPS fixed the coordinates of the interviewer and then the MS Access database gave opportunity to check the duration of each question of the interview. By this all the questionnaires that had less than minimum acceptable duration for each question were disqualified.

Pros

• CAPI / CATI /CAWI modes can be integrated together
• User friendly interface, no need for additional specialist
• Data download in .sav, .xlsx, .csv formats
• OnSite data possibility
• Question duration in MS Access database
• Availability of knowledge base
• Works for Android, iOS and Windows devices

Cons

• There is no possibility to randomly select from the list of respondents
• CATI calls are done via IP phone and not USBs

Response from IdWeb

Thanks for your review! We're happy to inform you that in the latest version of the software, the list of contacts is also proposed to agents in random order!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Research
Company size: 11-50 Employees

The best tool for professional sociological surveys.

Used Daily for 2+ years
Reviewed on 2020/03/31
Review Source: Capterra

Our Company is specialized in sociological research and with the help of IdSurvey we said goodbye to paper based interviews, manual qa-s and were able to have more qualified results. The quality assurance part was the most important one (you can see how much time n interviewer spent on specific questions, location etc., that cannot be done with paper based questionnaires).

Pros

The software gives you opportunity to conduct sophisticated surveys CATI (did not use), CAPI and CAWI. The way it is designed for administrator to create questionnaires, set the logic to lower the mistake rate from the side of interviewer is the most valuable part of this soft. The integration part was very easy, the support team is always up for help and open for new suggestions for improvements.

Cons

The fee for the first time installation is high, if you are not planning to use the software in long term the pricing is not comfortable.

Response from IdWeb

Thanks a lot for the review! Get in touch with us for any specific requirements of any kind.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Fiona M.
Industry: Market Research
Company size: 51-200 Employees

The mix mode survey platform features of IdSurvey gives us the power of versatility.

Used Daily for 2+ years
Reviewed on 2020/03/12
Review Source: Capterra

Pros

We conduct thousands of surveys each year with a wide and differing range of survey requirements. IdSurvey provides an easy and intuitive survey builder, with a large and flexible array of questionnaire and programming characteristics in order to run mix mode surveys. When required, the platform is able to integrate auto-dialler, email and SMS campaign modules. The CATI screen is clean and easy to use from an interviewer perspective.
Our programmers love IdCode and flowscript, finding programming very efficient. The team at IdSurvey provide great support and are responsive to feedback. We have experienced continuous improvements, and requests on many occasions for additional features have been implemented.
The pricing structure suited our needs with very low upfront costs to test out the software. Contracts are not required with the ‘pay as you go’ model.

Cons

The CAPI pricing is higher than other platforms and the CATI supervising module is not quite as sophisticated as others.

Response from IdWeb

Thanks for your review! Your feedback is crucial to us. We're happy to say we're working every day to improve our software. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Satenik K.
Industry: Research
Company size: 11-50 Employees

A Powerful and User friendly Method to collect the Data

Used Daily for 2+ years
Reviewed on 2020/02/14
Review Source: Capterra

I really love IdSurvey and recommend it to anyone doing a survey.

Pros

IdSurvey is a very powerful tool for creating surveys and collecting the data. It is very easy to use, you do not need to have programming skills to be able to design surveys. While designing the survey you can use different types of questions, create simple and complicated matrices with many variables, etc.
IdSurvey is also very useful in terms of quality control of the work of data collecting interviewers.

Cons

The interface design (for CAPI) looks very professional, however it is limited. I would like it to be more customizable.

Response from IdWeb

Thanks Satenik for your feedback! We're working to improve CAPI app to be even better!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Management Consulting
Company size: 10 000+ Employees

Complete CATI/CAPI/CAWI solution

Used Daily for 2+ years
Reviewed on 2020/02/20
Review Source: Capterra

Valuable partner for more than 10 years

Pros

Easiness of use, customization, customer support

Cons

Nothing, as always to build scripts you should learn how to do it, but it applies to every solution on the market

Response from IdWeb

Thanks for the review and for being part of the IdSurvey world!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 22 user ratings
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IdSurvey Pricing

IdSurvey Pricing

Starting from
US$5,99/month
Free Trial
Subscription
Value for money

Price depends on volume of usage. Contact IdSurvey for pricing details.

Price depends on volume of usage. Contact IdSurvey for pricing details.

Value for Money
4,1/5
Based on 22 user ratings
Compare value for money rating with alternatives
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IdSurvey Features

IdSurvey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,5/5
Based on 22 user ratings
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Categories

Additional information for IdSurvey

Additional information for IdSurvey

Key features of IdSurvey

  • Custom Survey URLs
  • Customizable Templates
  • Data Collection
  • Multi-Channel Distribution
  • Question Branching
  • Question Library
  • Quota Management
  • Survey Management

Benefits

- telephone, web and face to face surveys seamlessly integrated
- dialer and VoIP traffic
- click to dial included
- predictive/automated dialing add-on
- available on cloud or on premises
- user interface or scripting for survey design
- report and dashboard available online
- scalable licensing

IdSurvey FAQs

IdSurvey FAQs

Below are some frequently asked questions for IdSurvey.

Q. What type of pricing plans does IdSurvey offer?

IdSurvey offers the following pricing plans:

Starting from: US$5,99/month

Pricing model: Subscription

Free Trial: Available

Price depends on volume of usage. Contact IdSurvey for pricing details.

Q. What are the main features of IdSurvey?

IdSurvey offers the following features:

  • Custom Survey URLs
  • Customizable Templates
  • Data Collection
  • Multi-Channel Distribution
  • Question Branching
  • Question Library
  • Quota Management
  • Survey Management

Q. Who are the typical users of IdSurvey?

IdSurvey has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does IdSurvey support?

IdSurvey supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does IdSurvey offer?

IdSurvey has the following pricing plans:

Subscription

Q. Does IdSurvey support mobile devices?

IdSurvey supports the following devices:

Android, iPhone, iPad

Q. What other apps does IdSurvey integrate with?

IdSurvey integrates with the following applications:

Microsoft Excel

Q. What level of support does IdSurvey offer?

IdSurvey offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials