About Heyday
Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.
Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.
Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more. Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions. Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Heyday
Devices
Business size
Markets
Canada, France, United Kingdom, United States
Supported Languages
English, French, Spanish
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Heyday
Images
Features
Total features of Heyday: 98
- AB Testing
- AI/Machine Learning
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- CRM
- Call Center Management
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Community Management
- Complaint Monitoring
- Content Management
- Contextual Guidance
- Customer Database
- Customizable Branding
- Dashboard
- Data Extraction
- Data Import/Export
- Data Visualization
- Email Automation
- Email Distribution
- Email Management
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For eCommerce
- Geotargeting
- Human Handover
- Inbox Management
- Intent Recognition
- Interactive Content
- Landing Pages/Web Forms
- Lead Capture
- Lead Database Integration
- Lead Distribution
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- Live Chat
- Machine Learning
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Online Forms
- Performance Management
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Queue Management
- Real Time Analytics
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting/Analytics
- SMS Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Text Analysis
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Video Support
- Virtual Assistant
- Virtual Personal Assistant (VPA)
- Website Visitor Tracking
- Widgets
- Workflow Management
Alternatives
Zendesk
Freshdesk
Smith.ai
Enterprise Bot
Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent web chat application
Reviewed on 2020/03/19
I've enjoyed working with their team from the sales people to implementation specialists. They were...
I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.
Pros
I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
Cons
It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
- Industry: Retail
- Company size: 201-500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool & great company
Reviewed on 2021/11/23
We are able to answer better than before to our customers.
We are able to answer better than before to our customers.
Pros
The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
Cons
Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
Reasons for Switching to Heyday
More innovative solution regarding the budget we had- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review of a + 6 months use
Reviewed on 2021/11/23
I am saving so much time with all our channels and messenger pages + instagram
I am saving so much time with all our channels and messenger pages + instagram
Pros
Facilty to change channels and select agents,
Cons
It is not fast enough, that little seconds wasted for loadig the pages
- Industry: Food & Beverages
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Impressive
Reviewed on 2021/09/20
Pros
Une collaboration exceptionnelle. C'est un produit qui fonctionne admirablement bien. En plus, le service à la clientèle est remarquable. On se sent entre de bonnes mains!
Cons
Il n'y a pas énormément de points négatifs. Dès qu'il y a des améliorations ou points à corriger, Heyday est très réactif vis-à-vis les corrections!
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Simple Intuitive Platform
Reviewed on 2020/03/26
Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted...
Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.
Pros
Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features.
This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!
Cons
At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared.
The data reporting could be more robust, but I do believe this is coming.
Heyday FAQs
Below are some frequently asked questions for Heyday.Q. What type of pricing plans does Heyday offer?
Heyday offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact Heyday Technologies for pricing details
Q. Who are the typical users of Heyday?
Heyday has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Heyday support?
Heyday supports the following languages:
English, French, Spanish
Q. Does Heyday support mobile devices?
Heyday supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Heyday integrate with?
Heyday integrates with the following applications:
Agile CRM, Algolia, BigCommerce, Elasticsearch, Facebook for Business, Gmail, Google Analytics, Justuno, Klaviyo, Lightspeed Retail, LoyaltyLion, Magento Commerce, Mailchimp, NetSuite, Nosto, OpenCart, PrestaShop, Privy, SABRE, SAP Business One, Salesforce Commerce Cloud, Salesforce Sales Cloud, ShipStation, Shopify, Shopify Plus, Smile.io, Stripe, Twilio, Twitter, WooCommerce
Q. What level of support does Heyday offer?
Heyday offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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