About Heyday

Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.

Heyday enables agents to communicate with clients by sending messages in the form of text, product cards, animated GIFs, or emojis. Team members can greet site visitors with proactive welcome messages, as well as inquire about requirements using the FAQ automation chatbot. Marketing teams can utilize the natural language processing (NLP) capabilities of Heyday to track buyers' purchase intent and offer recommendations accordingly. Heyday comes with a virtual assistant functionality, which analyzes and escalates customer queries to the required agent or department, in order to help streamline customer service.

Heyday offers integration with various third-party applications such as Shopify, Magento, PrestaShop, Salesforce, SAP Hybris, BigCommerce, Oracle Netsuite, OpenCart, Twitter, Gmail, Twilio, and more. Administrators can use the solution to measure bot and agent performance and analyze visitor engagement via reports on metrics such as average conversation time, monthly sessions, retention rates, and more. It allows sales professionals to synchronize CRM data to the platform, export contact details, and add notes to consumer profiles for tracking interactions. Heyday also allows users to design and test multiple advertisement creatives, run campaigns through social media channels, and track campaign progress via the dashboard.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Heyday desktop conversation
Heyday AI-powered templates
Heyday mobile conversation
View 4 more
Heyday screenshot: Heyday desktop conversation Heyday screenshot: Heyday AI-powered templates Heyday screenshot: Heyday mobile conversation

Features

Total features of Heyday: 37

  • A/B Testing
  • Activity Dashboard
  • Alerts / Escalation
  • Analytics
  • Auto-Responders
  • Automatic Notifications
  • Campaign Management
  • Campaign Segmentation
  • Catalog Management
  • Chat
  • Chat Transcript
  • Customizable Branding
  • Data Import/Export
  • Inbox Management
  • Lead Capture
  • Lead Distribution
  • Multi-Channel Communication
  • Multi-Language
  • Newsletter Management
  • Office Directory
  • Order Management
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Prioritizing
  • Promotions Management
  • Real Time Analytics
  • Returns Management
  • Search Functionality
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Survey Management
  • Third Party Integration
  • Widgets
  • eCommerce Integration

Alternatives

Zendesk

4,3
#1 Alternative to Heyday
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

LiveAgent

4,7
#2 Alternative to Heyday
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

Deskero

4,7
#3 Alternative to Heyday
Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track...

JivoChat

4,5
#4 Alternative to Heyday
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and...

Reviews

Overall rating

4,5 /5
(8)
Value for Money
4,6/5
Features
4,1/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have Heyday?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 8
Erich S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent web chat application

Reviewed on 2020/03/19

I've enjoyed working with their team from the sales people to implementation specialists. They were...

I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

Pros

I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.

Cons

It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.

Guillaume S.
Overall rating
  • Industry: Farming
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A key factor in our growth

Reviewed on 2020/01/16

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice...

We are Montreal-based indoor vertical farm than produces microgreens for the local foodservice industry year -round.
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the highly-perishable nature of our product and the large amount of deliveries we make every week .
-Without it, we would not have been able to experience a rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

Pros

Increase productivity by automating the ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch;
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels

Cons

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain

Curt V.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple Intuitive Platform

Reviewed on 2020/03/26

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted...

Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative.
They remain one of the best in this regard.

Pros

Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features.

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases. The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right!

Cons

At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared.

The data reporting could be more robust, but I do believe this is coming.

Riccardo B.
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BEST DECISION OF 2019

Reviewed on 2020/01/07

An extremely positive experience, it really impressed us the willingness to work with us since the...

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.
HeyDay team is a reliable, adaptive and caring. When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened!

Pros

In the first place, the potential of the tool. By far, the best software we found available. Using Facebook Messenger platform really made the difference and the bot itself is able to manage a good number of conversations which leaves more time to our agents to focus on more complicated cases.

Cons

Honestly, it was exactly what we were looking for.

Dalila K.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Heyday for online chat service

Reviewed on 2020/01/20

Great experience so far! We were one of the first businesses integrating the software. The whole...

Great experience so far! We were one of the first businesses integrating the software. The whole team is listening to our needs and feedback which is extremely appreciated.

Pros

That it's easy to use on a daily basis. No training is required, really intuitive.

Cons

Nothing specific to mention. Heyday team is always listening.

Showing 5 reviews of 8 Read all reviews

Heyday FAQs

Below are some frequently asked questions for Heyday.

Heyday offers the following pricing plans:

  • Free Trial: Not Available

Contact Heyday Technologies for pricing details

Heyday offers the following features:

  • A/B Testing
  • Analytics
  • Auto-Responders
  • Campaign Segmentation
  • Catalog Management
  • Customizable Branding
  • Dashboard
  • Lead Distribution
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Order Management
  • Promotions Management
  • Returns Management
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Text Analysis
  • Third Party Integration

Heyday has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Heyday supports the following languages:

English

Heyday supports the following devices:

Android, iPhone, iPad

Heyday integrates with the following applications:

BigCommerce, Google Analytics, Justuno, Mailchimp, NetSuite, Salesforce Sales Cloud, ShipStation, Shopify, Twilio, Twitter

Heyday offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for Heyday.