About Servetel

Servetel is a cloud-based communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability, and shift timings.

Servetel assists administrators with recording and analyzing customer interactions in order to facilitate agent training and quality control. It offers numerous features such as SMS alerts, virtual numbers, interactive voice response (IVR), call forwarding, toll-free numbers, received and missed call notifications, call queue management, and more. The system also enables users to send transactional or promotional messages, including one-time passwords (OTPs) and offers, via a web portal.

Servetel allows managers to gain insight into agent performance, call duration, marketing campaign performance, and more via real-time analytics and live call monitoring. It supports integration with various third-party customer relationship management (CRM) systems including Google Sheets, Zoho, and more.

Devices

Business size

S M L

Markets

United States, India

Supported Languages

English

Images

Servetel dashboard
Servetel call detail records
Servetel customizable IVR
Servetel available numbers
Servetel notifications management
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Servetel screenshot: Servetel dashboard Servetel screenshot: Servetel call detail records Servetel screenshot: Servetel customizable IVR Servetel screenshot: Servetel available numbers Servetel screenshot: Servetel notifications management

Features

Total features of Servetel: 34

  • API
  • Activity Dashboard
  • Analytics
  • Automatic Call Distribution
  • Automatic Notifications
  • Call Center Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Campaign Planning
  • Communication Management
  • Contact Management
  • Customer Service Analytics
  • Engagement Analytics
  • IVR / Voice Recognition
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • SMS Marketing Managment
  • Scheduling
  • Survey Management
  • Text to Speech
  • Third Party Integration
  • Visual Analytics
  • Web Analytics

Alternatives

Zendesk

4,3
#1 Alternative to Servetel
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Zoho Desk

4,5
#2 Alternative to Servetel
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

LiveAgent

4,7
#3 Alternative to Servetel
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels,...

CloudTalk

4,6
#4 Alternative to Servetel
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

Reviews

Overall rating

4 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
4/5

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Showing 1 review
Raju R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IVR by Servetel - what you see is what you get

Reviewed on 2020/04/13

Good product overall, suits best to our environment. People who i coordinated with in this firm...

Good product overall, suits best to our environment. People who i coordinated with in this firm did a good job despite it being a lockdown. Implementation was smooth and simple.

Pros

Ease of use and implementation. The product was very use to implementation and it's also easy to use.

Cons

I havent found anything that's a show stopper as of now.

Response from Servetel Communications

We are happy to serve you!

Servetel FAQs

Below are some frequently asked questions for Servetel.

Servetel offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Servetel Communications for pricing details.

Servetel offers the following features:

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Campaign Management
  • Contact Management
  • IVR / Voice Recognition
  • Survey Management
  • Text to Speech

Servetel has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Servetel supports the following languages:

English

Servetel supports the following devices:

Android, iPhone

Servetel integrates with the following applications:

Zoho CRM

Servetel offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support

Related categories

See all software categories found for Servetel.