About SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.


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SpotOn Software - SpotOn Touchscreen Point of Sale Station
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SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station

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Starting Price

US$25,00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

174
62

Integrations

31
42

Ease of Use

4,3 (298)
4,4 (202)

Value for Money

4,3 (298)
4,2 (202)

Customer Service

4,4 (298)
4,4 (202)
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Reviews

Overall rating

4,4 /5
(298)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,4/5

Already have SpotOn?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 298
Rick
Rick
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A True Game Changer

Reviewed on 2020/01/30

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Pros

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Cons

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Heathee
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Switch now

Reviewed on 2023/11/09

Great experience from the start but I enjoy the personal touch of the techs walking me through the...

Great experience from the start but I enjoy the personal touch of the techs walking me through the process and their advice etc. [sensitive content hidden] is my preferred go to if he’s available. Very helpful!

Pros

Hands on help from the rep to set and customer service throughout the whole process. Once you’re set up it’s very convenient for the employees to use and cut out all unnecessary steps

Cons

I’m really glad we switched from our previous system. We didn’t want to lose money and deal with the hassle but I’m glad we made the correct decision.

Response from SpotOn

Thanks for the shoutout, Heather! Customer service is important to us, and we're happy to hear about your experience with our team. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Emily
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Spot on replaces Emagine POS

Reviewed on 2023/08/21

1-10, id say 2

1-10, id say 2

Pros

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

Cons

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

Response from SpotOn

That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact [email protected].

Mina
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great investment for your business to succeed

Reviewed on 2023/11/09

I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the...

I LOVE IT! and i am a hard business owner to please! The entire team that i worked with from the beginning were and still hands on. Thanks to everyone

Pros

Effective and in point and has tons of options for my restaurant, customer service is outstanding, back up router is a huge plus when the Internet goes down you can still be able to operate

Cons

Closing day report need to be more clear

Alternatives Considered

Square Point of Sale

Reasons for Choosing SpotOn

Compared the options and SpotOn got my attention

Reasons for Switching to SpotOn

After scheduling a demo with SpotOn engineer i came to understanding that it's the right product for my restaurant

Response from SpotOn

Thank you for your kind words, Mina, and for taking the time to leave us a review. We're proud to help support you and your business.

Nick
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best system ever!

Reviewed on 2020/02/16

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more...

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.

Pros

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Cons

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

Showing 5 reviews of 298 Read all reviews

SpotOn FAQs

Below are some frequently asked questions for SpotOn.

SpotOn offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

SpotOn supports the following languages:

English

SpotOn supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SpotOn integrates with the following applications:

7shifts, Apple Pay, Auto Decision Platform, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo

SpotOn offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for SpotOn.