About SpotOn

SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Key features of SpotOn Restaurant include gift card management, loyalty program creation, order management, split checks, mobile access, and tips management. Teams can use handheld devices with table layouts to display online ordering menus, monitor stations across multiple locations, and receive menu updates in real-time, allowing managers to administer vacancies, approvals, and discounts.

SpotOn Restaurant offers customizable menus, house accounts, split orders, and automated coursing, enabling businesses to streamline front-end operations. The solution helps users generate customizable reports based on metrics such as payment type or sales, and receive hourly or daily updates to gain insight into station sales, employee performance, product mix, sales, and labor by hour.

SpotOn Restaurant’s search functionality lets teams locate receipts which can be emailed to customers in order to facilitate communication. The platform also offers fraud protection for loyalty and gift cards, ensuring compliance with regulatory standards.

Pricing starting from:

US$65,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SpotOn

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

US$65,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SpotOn

Images

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SpotOn Software - SpotOn Restaurant
SpotOn Software - SpotOn Touchscreen Point of Sale Station

Features

Total features of SpotOn: 89

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Campaign Planning
  • Cash Management
  • Channel Management
  • Confirmation/Reminders
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Debit/Credit Card Processing
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Campaign Management
  • Employee Management
  • Food Delivery Dispatching
  • For Bars/Clubs
  • For Restaurants
  • For Retail
  • Gift Card Management
  • In-Person Payments
  • Inventory Management
  • Kitchen/Menu Management
  • Labor Cost Reporting
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Campaign
  • Multi-Location
  • Multiple Payment Options
  • Online Booking
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Price/Margin Management
  • Promotions Management
  • QR Codes
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Response Management
  • Restaurant POS
  • Retail POS
  • Review Monitoring
  • Review Notification
  • SMS Messaging
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Stock Management
  • Subscriber Management
  • Table Management
  • Third Party Integrations
  • Time Clock
  • Tips Management
  • Transaction History
  • Transaction Management
  • Transaction Monitoring
  • Wait List Management
  • Website Personalization

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Revel Systems

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Reviews

Overall rating

4,5 /5
(212)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,5/5

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Showing 5 reviews of 212 Read all reviews
Showing 5 reviews of 212
Jeff
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SpotOn saves the day during the pandemic

Reviewed on 2020/11/16

We first used it for counter service and then switched over to assigned tables.

We first used it for counter service and then switched over to assigned tables.

Pros

We switched to SpotOn in Februrary 2020 just before COVID hit. When the pandemic happened we took full advantage of the ability to take online orders, and used their newest contact free ordering system. When this pandemic is over we will keep these things going.

Cons

Basically anyone already familiar with a POS can jump right in and start using SpotOn.

Kristen
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 2022/10/27

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie...

Credit card processing deposits and reports are off all the time. I have a spreadsheet I use to tie out the amounts reportedly paid by credit card and deposited into our account.

Pros

The customer service team is excellent! Calls are answered quickly by your knowledgeable and friendly staff.

Cons

It does not connect data to quickbooks so we have to use a bridge app.

Response from SpotOn

Thanks for your feedback, Kristen! We appreciate the time it took to leave us this review. We hope to have better integration features updated soon.

Doug
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Would never use again

Reviewed on 2023/03/10

Pros

Decent data analytics and integration with marketing

Cons

Horrible POS system and service team. They have never deposited accurate amounts from our sales. A normal software would take the exact sales from the prior day and deposit that amount. We always receive random amounts that never add up to our sales days later. In addition they take out massive fees each month not stated anywhere in our contract. You have to put in a ticket and wait days for each issue to get resolved and by that time theres another issue!

Response from SpotOn

We are sorry to hear about the issues you experienced. Can you reply to this direct message with your email address or business name so we are able to get in touch?

Alex
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SpotOn Restaurant Review

Reviewed on 2023/01/26

It's been great lately now that we have an excellent rep that is there to support us. We were with...

It's been great lately now that we have an excellent rep that is there to support us. We were with Emagine POS when it first started so our company got left in the dust when SpotOn bought Emagaine. We weren't processing CC payments with SpotOn so we fell to the bottom of the barrel at that time.

Pros

It's easy to set up menu Item's and adjust screens

Cons

Finding knowledgeable support can sometimes be difficult. Having a great rep has made this a lot easier. General Support is usually a miss.

Response from SpotOn

Thank you for the valuable feedback on our menu items and your sales representative! We are always looking for ways to improve your experience and continue to invest in our support staff. Please feel free to reach out to us directly at [email protected] if you aren't able to get the help you need.

Susan
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Can’t believe we didn’t use them from the beginning

Reviewed on 2022/11/02

Every aspect of this POS is very understandable & easy. For any questions we gave customer support...

Every aspect of this POS is very understandable & easy. For any questions we gave customer support is always there to help. As the Accountant for this restaurant the back of the house reports & getting payroll information & fixing things is so simple & takes me half the time to do payroll compared to the old POS. New employees gave no problem learning the POS.

Pros

Everything from the process of giving them what they needed to get us started for what we needed in a POS system to the installation to their customer service & especially the easy use of the POS & getting reports!

Cons

Nothing, all questions were answered, easy process and we have everything we need.

Response from SpotOn

Thanks for taking the time to leave us this review, Susan! We really appreciate this feedback and your business. We look forward to continuing our partnership.

Showing 5 reviews of 212 Read all reviews

SpotOn FAQs

Below are some frequently asked questions for SpotOn.

SpotOn offers the following pricing plans:

  • Starting from: US$65,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing starts at $65/month per station, plus a one-time setup fee. Contact SpotOn for more information.

SpotOn has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

SpotOn supports the following languages:

English

SpotOn supports the following devices:

Android (Mobile)

SpotOn integrates with the following applications:

ADP, Apple Pay, DAVO, DolceClock, Gusto, Gusto, HotSchedules, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks Online Advanced, Restaurant365, Shippo, Venmo

SpotOn offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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