SelfCommunity

Market research, customer experience & community management

About SelfCommunity

SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more.

With SelfCommunity users can create, publish, and share unique content including photos, videos, and audio. Using strategic and tactical marketing data, users can monitor brand interaction, user engagement, and user retention. This enables companies to develop and optimize their current social marketing strategies to strengthen brand awareness, user base, product feedback, and customer retention.

SelfCommunity integrates with companies' current brand domains, websites, email addresses, and apps to maintain a consistent brand identity. Additionally, the platform syncs with existing digital tools such as web analytics, instant messaging services, content ad platforms, and more to provide users with integrated data sets for marketing optimization.

Devices

Business size

S M L

Markets

Canada, Germany, United States

Supported Languages

English

Images

SelfCommunity permissions management
SelfCommunity customizable domain and email sender
SelfCommunity SEO settings
SelfCommunity dashboard
SelfCommunity user interests and categories
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SelfCommunity video
SelfCommunity screenshot: SelfCommunity permissions management SelfCommunity screenshot: SelfCommunity customizable domain and email sender SelfCommunity screenshot: SelfCommunity SEO settings SelfCommunity screenshot: SelfCommunity dashboard SelfCommunity screenshot: SelfCommunity user interests and categories

Features

Total features of SelfCommunity: 50

  • API
  • Activity Dashboard
  • Benchmarking
  • Campaign Management
  • Churn Management
  • Communication Management
  • Community Management
  • Content Creation
  • Content Management
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Categories
  • Dashboard
  • Data Import/Export
  • Discussions / Forums
  • Engagement Analytics
  • Event Management
  • Feedback Management
  • Gamification
  • Group Management
  • Ideation / Crowdsourcing
  • Knowledge Management
  • Live Chat
  • Loyalty Program
  • Member Directory
  • Membership Management
  • Moderation
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Negative Feedback Management
  • Performance Metrics
  • Push Notifications
  • Real Time Analytics
  • Real Time Data
  • Reporting/Analytics
  • Retention Management
  • Role-Based Permissions
  • SEO Management
  • Sentiment Analysis
  • Social Performance Management
  • Social Promotion
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Trend Analysis
  • Usage Tracking/Analytics
  • Video Support
  • Website Management

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Reviews

Overall rating

4,8 /5
(5)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
5/5
Customer Support
4,4/5

Already have SelfCommunity?

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Showing 5 reviews of 5
Basilio B.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Platform that help us to develop innovative digital strategies for our business customers.

Reviewed on 2020/04/07

We love the tool.
It is helping us in expanding our agency services and offer effective and...

We love the tool.
It is helping us in expanding our agency services and offer effective and innovative strategies to our e-commerce and corporate customers.

Pros

The Platform has strong features on community management, social analytics and related marketing tools.

Cons

Integration with other apps is still in its infancy but i know that the team is working hard on this.

Marco A.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valuable service: complete and versatile platform that serves our engagement and conversion...

Reviewed on 2020/04/06

We needed to have a dedicated Android / iOS app, since most of our target group are smartphone...

We needed to have a dedicated Android / iOS app, since most of our target group are smartphone users: SelfCommunity, besides its impressive engagement tools, offers a well-guided system to publish your own App in both main App Stores.

Pros

SelfCommunity is the perfect solution for our needs: to inform and engage leads to convert into customers. Its advanced data provisioning system is a further confirmation about the quality of the service.

Cons

It would be fantastic to have the very useful Broadcast message tool even with sending divided by clusters of users.

Marco B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A powerful Customer Engagement Platform to Integrate with our CRM Strategies and Services

Reviewed on 2020/04/06

Very Positive. We are expanding our range of services and starting to develop our Social Community...

Very Positive. We are expanding our range of services and starting to develop our Social Community Strategy, a powerful and valuable integration of our CRM blueprint

Pros

The tool perfectly integrates with our CRM Solutions and Services and lets us personalize every aspect of Customer Engagement Projects

Cons

To have already built-in more third-party applications integrated

Pierluigi G.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SelfCommunity perfectly integrate with our Marketing and Content Tools.

Reviewed on 2020/04/09

SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve...

SelfCommunity proved to be a perfect solution for our needs: acquire new customers and improve retention on our services.

Pros

An integrated social media platform that enable us to acquire new qualified customers thanks to the complete set of integrated social and marketing tools and data.

Cons

We are missing a tool that enable us to directly create and manage sponsorship spaces in the Social Network.

Ilaria B.
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A complete and easy to use Platform for growing customer based digital strategies

Reviewed on 2020/04/01

Pros

The focus on user interests / engagement and the social analytics data that can be used through the marketing tools already available in the Platform

Cons

We are stll not finding some marketing based tools that can boost more performance

Showing 5 reviews of 5 Read all reviews

SelfCommunity FAQs

Below are some frequently asked questions for SelfCommunity.

SelfCommunity offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Professional: €799.99 per month for up to 10,000 users. €1,119 per month for up to 20,000 users. €2,249 per month for up to 50,000 users. Includes all features, Android and iOS app, and professional SLA. Each additional 1000 users: €70 per month. Enterprise: Includes all features, Android & iOS app, enterprise SLA, high performances infrastructure, platform personalizations, custom developments, and software integrations. Contact SelfCommunity for pricing information.

We do not have any information about SelfCommunity features

SelfCommunity has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SelfCommunity supports the following languages:

English

SelfCommunity supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SelfCommunity integrates with the following applications:

Google Analytics

SelfCommunity offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for SelfCommunity.