Doctible

Reputation management & patient communication for healthcare

About Doctible

Doctible is a reputation and patient management platform that helps healthcare practices retain patients and reduce no-shows. Features include a performance dashboard, satisfaction tracker, review booster technology, integration with practice management systems, review auto-responses, and more.

With Doctible, staff can communicate directly with patients using the 2-way desktop texting feature, as well as utilize landline texting, group and family messages, and sequential messaging. The platform allows healthcare professionals to monitor patient visit history and recall schedule, enabling automated appointment confirmations, reminders, and recalls.

The Doctible patient satisfaction tracker, performance dashboard, and reviews booster monitors patient satisfaction statistics for use in change management and future decision making. Doctible can be fully integrated with existing practice management software and electronic health record (EHR) systems, to provide advanced patient candidate selection and lending partner matching processes for patient loan and financial assistance applications.

Devices

Business size

S M L

Markets

United States

Supported Languages

English, Spanish

Images

Doctible reviews management
Doctible patient communicator
Doctible appointment reminders
Doctible unified communication inbox
View 5 more
Doctible screenshot: Doctible reviews management Doctible screenshot: Doctible patient communicator Doctible screenshot: Doctible appointment reminders Doctible screenshot: Doctible unified communication inbox

Features

Total features of Doctible: 42

  • 2-Way Messaging
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Brand Tracking
  • Calendar Management
  • Campaign Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Customer History
  • Gamification
  • HIPAA Compliant
  • Historical Reporting
  • Interaction Tracking
  • MMS
  • Mass Texting
  • Message Personalization
  • Messaging
  • Mobile Keywords
  • Multiple User Accounts
  • Online Booking
  • Payment Reminders
  • Ratings / Reviews
  • Real Time Notifications
  • Recurring Appointments
  • Reminders
  • Reporting/Analytics
  • Rescheduling
  • Response Management
  • Review Generation
  • Review Monitoring
  • SEO Management
  • SMS Reminders
  • Scheduled Messaging
  • Sentiment Analysis
  • Shortcodes
  • Social Media Monitoring

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Reviews

Overall rating

4,8 /5
(118)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 118
Kristin B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great way to keep up with client reviews

Reviewed on 2019/12/18

We send out review requests for new patients and other services to continue to build our business...

We send out review requests for new patients and other services to continue to build our business relationships and solve any potential problems.

Pros

Like to be able to intervene on poor reviews and correct issues before they get posted. It is also great to follow up with people and have our review management all in one place.

Cons

Seems expensive for that we are doing. We also wish it was interpreted directly with our software for easier use.

Linda L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Set it and forget it

Reviewed on 2020/07/01

We have been able to raise our Google and FaceBook ratings.

We have been able to raise our Google and FaceBook ratings.

Pros

Once you set up everything, you can pretty much sit back and watch your reviews come in. Auto responses are great; they keep you HIPAA compliant, and it gives you opportunity to reach out to unhappy patients.

Cons

In my last practice, I set this up as automatic. When I brought my current practice on, I was told the automatic release was no longer an option. I was able to talk them into doing the automatic feature.

Rosita R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible customer service once your sign up

Reviewed on 2021/03/05

Horrible and still bad, but you signed and they don't care that they don't have all the features,...

Horrible and still bad, but you signed and they don't care that they don't have all the features, that they have .

Pros

1st month trial, worked after that down hill

Cons

Once they get you signed up, you are persona non grata to them, off to the next victim. Don't sign contract until you know that they are not fully integrated with Dentrix.

Autumn C.
Overall rating
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Service~

Reviewed on 2021/01/29

Pros

I absolutely could not recommend this service more highly. I have had such easy communications with our reps [SENSITIVE CONTENT HIDDEN] and they have been beyond helpful. This system allowed such a quick and simple connection to our patients to make sure we have received effortless feedback to improve our offices as well as make it easy for them to locate our Google and Facebook pages. I cannot speak highly enough of Doctible!

Cons

I could not even think of anything I did not enjoy. I all around loved it.

Paul M.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company, great product...

Reviewed on 2019/08/12

[SENSITIVE CONTENT HIDDEN] and his crew are amazing~ I never have problems, but on 1 or 2...

[SENSITIVE CONTENT HIDDEN] and his crew are amazing~ I never have problems, but on 1 or 2 occasions I forgot my PW or need them to reconnect the data base b/c I was beta testing for ChiroTouch they are quick to reply and jump on my computer and solve it...

Pros

Integrates with my E.H.R. software database (ChiroTouch) and will send a email to my patients asking for a honest review. If I get 4 or more stars it will give them the option to post to Google, Yelp, etc... It they give 3 stars or less it immediately shoots me a email so I can call the patient and address their concerns, before it is sent to the Google or Yelp!

Cons

After posting the 4 or 5 star review to Google or Yelp... It needs to have ALSO have the option to post the review to Instagram/Facebook with "one click of the button..."

Response from Doctible

Thank you so much for such a great review, Dr. Marsh! We work really hard to offer easy integration amongst different software, so we are happy to see that reflected on your experience. We always try our best to provide our customers with the best value for our products. We look forward to working with you!

Showing 5 reviews of 118 Read all reviews

Doctible FAQs

Below are some frequently asked questions for Doctible.

Doctible offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Doctible for pricing information.

We do not have any information about Doctible features

Doctible has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Doctible supports the following languages:

English, Spanish

Doctible supports the following devices:

iPhone (Mobile), iPad (Mobile)

Doctible integrates with the following applications:

Vision

Doctible offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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