HaloITSM

4.7 (39)
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ITSM solution for managing incidents & assets

About HaloITSM

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.


Images

HaloITSM Software - Homepage
HaloITSM Software - Incident Management
HaloITSM Software - Self-Service Portal
HaloITSM Software - Simple Change Control Workflow
HaloITSM Software - Knowledge Base
HaloITSM Software - Service Catalogue
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HaloITSM video
HaloITSM Software - Homepage
HaloITSM Software - Incident Management
HaloITSM Software - Self-Service Portal
HaloITSM Software - Simple Change Control Workflow
HaloITSM Software - Knowledge Base
HaloITSM Software - Service Catalogue

Not sure about HaloITSM? Compare with a popular alternative

HaloITSM

4.7 (39)
VS.
Highly reviewed

Starting Price

£45.00
month
US$129.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

122
145

Integrations

26
22

Ease of Use

4.6 (39)
4.6 (417)

Value for Money

4.6 (39)
4.6 (417)

Customer Service

4.7 (39)
4.5 (417)
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Reviews

Overall rating

4.7 /5
(39)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support
4.7/5

Already have HaloITSM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 39
Owen
Owen
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feature Rich and a Great User experience

Reviewed on 2019/12/12

Excellent Service with an Excellent Product. Their customer service is very good with someone...

Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.

Pros

It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.

Cons

With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.

Alternatives Considered

Atera, Freshdesk, Zoho Desk and Zendesk Suite

Reasons for Switching to HaloITSM

Their Value for money and Premium product was worth investing in.
Sandeep
Overall rating
  • Industry: Retail
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A simple tool to mange tickets and changes

Reviewed on 2024/04/26

Very well pleased with using Halo day in and day out.

Very well pleased with using Halo day in and day out.

Pros

- Ease of use.
- Check users and agent details in the same page
- Real time notifications
- Asset management
- Integrated KB
- Launch chat or email with the user.

Cons

Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.

Ashley
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would Recommend

Reviewed on 2025/01/30

It works great for what we need it for and it makes getting back to employees/ internal customer...

It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.

Pros

User friendly, easy to navigate, straight forward

Cons

You kind of have to know where to click to see the newest tickets.

Paul
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Multi Function

Reviewed on 2017/01/06

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT,...

We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.

Smit
Overall rating
  • Industry: Capital Markets
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

BA Review - HaloITSM

Reviewed on 2025/01/06

Pros

Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.

Cons

Sometimes the software takes time to load and function properly.

Showing 5 reviews of 39 Read all reviews

HaloITSM FAQs

Below are some frequently asked questions for HaloITSM.

HaloITSM offers the following pricing plans:

  • Starting from: £45.00/month
  • Pricing model: Subscription
  • Free Trial: Available

• 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 200 users: £45/user/month (billed annually) • 500 users: £35/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions.

HaloITSM has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

HaloITSM supports the following languages:

Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese

HaloITSM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

HaloITSM integrates with the following applications:

3CX, AnyDesk, BeyondTrust Remote Support, Cisco Jabber, ConnectWise Cybersecurity Management, Dynamics 365, Jira, Kaseya BMS, LogMeIn Rescue, MSP Manager, Meta for Business, Microsoft Azure, Microsoft Outlook, Microsoft Teams, Okta, PagerDuty, QuickBooks Online, RingCentral Contact Center, Sage Accounting, Salesforce Marketing Cloud, Slack, TeamViewer Remote, Twitter/X, Webex Suite, Xero, Zapier

HaloITSM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for HaloITSM.