HaloITSM

About HaloITSM
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.
HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.
HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feature Rich and a Great User experience
Reviewed on 2019/12/12
Excellent Service with an Excellent Product. Their customer service is very good with someone...
Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Pros
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
Cons
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
Reasons for Switching to HaloITSM
Their Value for money and Premium product was worth investing in.- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A simple tool to mange tickets and changes
Reviewed on 2024/04/26
Very well pleased with using Halo day in and day out.
Very well pleased with using Halo day in and day out.
Pros
- Ease of use.
- Check users and agent details in the same page
- Real time notifications
- Asset management
- Integrated KB
- Launch chat or email with the user.
Cons
Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would Recommend
Reviewed on 2025/01/30
It works great for what we need it for and it makes getting back to employees/ internal customer...
It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.
Pros
User friendly, easy to navigate, straight forward
Cons
You kind of have to know where to click to see the newest tickets.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Multi Function
Reviewed on 2017/01/06
We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT,...
We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
BA Review - HaloITSM
Reviewed on 2025/01/06
Pros
Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.
Cons
Sometimes the software takes time to load and function properly.
HaloITSM FAQs
Below are some frequently asked questions for HaloITSM.Q. What type of pricing plans does HaloITSM offer?
HaloITSM offers the following pricing plans:
- Starting from: £45.00/month
- Pricing model: Subscription
- Free Trial: Available
• 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 200 users: £45/user/month (billed annually) • 500 users: £35/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions.
Q. Who are the typical users of HaloITSM?
HaloITSM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HaloITSM support?
HaloITSM supports the following languages:
Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese
Q. Does HaloITSM support mobile devices?
HaloITSM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HaloITSM integrate with?
HaloITSM integrates with the following applications:
3CX, AnyDesk, BeyondTrust Remote Support, Cisco Jabber, ConnectWise Cybersecurity Management, Dynamics 365, Jira, Kaseya BMS, LogMeIn Rescue, MSP Manager, Meta for Business, Microsoft Azure, Microsoft Outlook, Microsoft Teams, Okta, PagerDuty, QuickBooks Online, RingCentral Contact Center, Sage Accounting, Salesforce Marketing Cloud, Slack, TeamViewer Remote, Twitter/X, Webex Suite, Xero, Zapier
Q. What level of support does HaloITSM offer?
HaloITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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