Halo Service Desk Overview

What is Halo Service Desk?

Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard.

Halo Service Desk comes with customer relationship management (CRM) functionality, which allows managers to track configuration items, log incidents, and identify issues across the pipeline. Other features include automated escalation rules, notifications, a customizable knowledge base, ticket management, asset management, and more. White-label capabilities enable enterprises to personalize the self-service portal with their own branding using custom colors, themes, and logos. Users can create SLA groups with different timings, priorities, and descriptions to improve response time across service requests.

Halo Service Desk allows managers to gain visibility into open tickets, SLA violations, average resolution times, logged tickets, and more via analytics, graphs and charts. Plus, it supports integration with various third-party applications such as Microsoft Office 365 and Outlook, TeamViewer, Slack, RingCentral, Lansweeper, Xero, Jira, and Sage.

Halo Service Desk Overview

Pricing

Starting from
£59,00/month

Pricing options

Free Trial
Subscription
Value for money

• 3 users: £59/user/month (billed annually)
• 10 users: £55/user/month (billed annually)
• 25 users: £49/user/month (billed annually)
• 50 users: £44/user/month (billed annually)
• 100 users: £39/user/month (billed annually)
• 150+ users: £29/user/month (billed annually)
A 15% discount is available for nonprofit organizations and educational institutions.


Halo Service Desk Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

Halo Service Desk dependency mapping
Halo Service Desk analytics dashboard
Halo Service Desk incident management
Halo Service Desk incident history
Halo Service Desk screenshot: Halo Service Desk dependency mapping Halo Service Desk screenshot: Halo Service Desk analytics dashboard Halo Service Desk screenshot: Halo Service Desk incident management Halo Service Desk screenshot: Halo Service Desk incident history

Halo Service Desk Reviews

Halo Service Desk Reviews

Overall rating
4,9
/
5
Excellent
6

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,9
Ease of Use
4,9
Customer Support
5
100% recommended this app
Dennis S.

Super Support tool and team

Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.


Stuart B.

Hands down the best helpdesk system available

The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.


Carlos H.

NetHelpDesk review

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!


John C.

NetHelpDesk Software

We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.


Wojciech M.

Best help desk software !

We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !


Dennis S.
Industry: Information Technology & Services
Company size: 1 001-5 000 Employees

Super Support tool and team

Used Daily for 2+ years
Reviewed on 2020/04/19
Review Source: Capterra

Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.

Pros

The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.

Cons

The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stuart B.
Industry: Information Technology & Services
Company size: 2-10 Employees

Hands down the best helpdesk system available

Used Daily for 6-12 months
Reviewed on 2019/03/19
Review Source: Capterra

The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.

Pros

Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use.

Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.

Cons

Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Carlos H.
Industry: Hospital & Health Care
Company size: 11-50 Employees

NetHelpDesk review

Used Daily for 2+ years
Reviewed on 2017/02/20
Review Source: Capterra

Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!

Pros

Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.

Cons

I have nothing negative to say about this product

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John C.
Industry: Telecommunications
Company size: 51-200 Employees

NetHelpDesk Software

Used Daily for 6-12 months
Reviewed on 2016/12/07
Review Source: Capterra

We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.

Pros

the support staff and ease of use

Cons

we didn't start using it sooner

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Wojciech M.
Industry: Information Technology & Services
Company size: 2-10 Employees

Best help desk software !

Used Daily for 2+ years
Reviewed on 2020/05/22
Review Source: Capterra

We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !

Pros

The Halo service desk gives us ability to have full view for all actions done by our technicians.

Cons

Nothing, it's just working ! There is nothing that I can write wrong about Halo.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 7 user ratings
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Halo Service Desk Pricing

Halo Service Desk Pricing

Starting from
£59,00/month
Free Trial
Subscription
Value for money

• 3 users: £59/user/month (billed annually)
• 10 users: £55/user/month (billed annually)
• 25 users: £49/user/month (billed annually)
• 50 users: £44/user/month (billed annually)
• 100 users: £39/user/month (billed annually)
• 150+ users: £29/user/month (billed annually)
A 15% discount is available for nonprofit organizations and educational institutions.

• 3 users: £59/user/month (billed annually)
• 10 users: £55/user/month (billed annually)
• 25 users: £49/user/month (billed annually)
• 50 users: £44/user/month (billed annually)
• 100 users: £39/user/month (billed annually)
• 150+ users: £29/user/month (billed annually)
A 15% discount is available for nonprofit organizations and educational institutions.

Value for Money
4,9/5
Based on 7 user ratings
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Halo Service Desk Features

Halo Service Desk Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,9/5
Based on 7 user ratings
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Categories

Additional information for Halo Service Desk

Additional information for Halo Service Desk

Key features of Halo Service Desk

  • Alerts / Escalation
  • Assignment Management
  • Availability Management
  • Billing & Invoicing
  • Call Center Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Recurring Issues
  • Release Management
  • Remote Access
  • Remote Control
  • Resource Management
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Time & Expense Tracking

Halo Service Desk FAQs

Halo Service Desk FAQs

Below are some frequently asked questions for Halo Service Desk.

Q. What type of pricing plans does Halo Service Desk offer?

Halo Service Desk offers the following pricing plans:

Starting from: £59,00/month

Pricing model: Subscription

Free Trial: Available

• 3 users: £59/user/month (billed annually) • 10 users: £55/user/month (billed annually) • 25 users: £49/user/month (billed annually) • 50 users: £44/user/month (billed annually) • 100 users: £39/user/month (billed annually) • 150+ users: £29/user/month (billed annually) A 15% discount is available for nonprofit organizations and educational institutions.

Q. What are the main features of Halo Service Desk?

Halo Service Desk offers the following features:

  • Alerts / Escalation
  • Assignment Management
  • Availability Management
  • Billing & Invoicing
  • Call Center Management
  • Capacity Management
  • Change Management
  • Client Portal
  • Collaboration Tools
  • Configuration Management
  • Contract Management
  • Customizable Branding
  • Dashboard
  • Document Management
  • Document Storage
  • Email Integration
  • Escalation Management
  • Incident Management
  • Issue Management
  • Knowledge Base Management
  • Mobile Access
  • Multi-Channel Communication
  • Portfolio Management
  • Problem Management
  • Procurement Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Recurring Issues
  • Release Management
  • Remote Access
  • Remote Control
  • Resource Management
  • SLA Management
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Time & Expense Tracking

Q. Who are the typical users of Halo Service Desk?

Halo Service Desk has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Halo Service Desk support?

Halo Service Desk supports the following languages:

English

Q. What type of pricing plans does Halo Service Desk offer?

Halo Service Desk has the following pricing plans:

Subscription

Q. Does Halo Service Desk support mobile devices?

We do not have any information about what devices Halo Service Desk supports

Q. What other apps does Halo Service Desk integrate with?

Halo Service Desk integrates with the following applications:

Act!, Cisco Webex, ConnectWise Automate, Facebook, KashFlow, Microsoft 365, Microsoft Azure, TeamViewer, Twitter, Xero

Q. What level of support does Halo Service Desk offer?

Halo Service Desk offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base