About SWITCH.CM
SWITCH.CM is a cloud-based property management system (PMS) that helps businesses in the hospitality industry manage various processes including bookings, invoicing, and staff training. The built-in channel manager lets property managers utilize a centralized dashboard to synchronize inventory and room rates across booking channels including Booking.com, Expedia, and AirBnB.
SWITCH.CM's invoicing functionality allows businesses to generate guest bills, split group payments, and segregate room rates from auxiliary charges. It lets users alter guest reservation dates or rooms on calendars utilizing a drag-and-drop interface. It enables end-users to reserve rooms directly from websites or Facebook pages, sync bookings with the calendar, enter transaction details, and make payments in advance. Plus, users can connect the system with payment gateways including Omise, 2C2P and Stripe, to facilitate online transactions.
SWITCH.CM enables businesses to integrate the system with online travel agencies. Administrators can set up permissions for individual users based on roles and responsibilities, restricting employees' ability to view, edit, or delete specific information.
Pricing starting from:
US$15,00/month
- Free Trial
- Subscription
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$15,00/month
- Free Trial
- Subscription
Images
Features
Total features of SWITCH.CM: 31
- API
- Billing & Invoicing
- Booking Management
- Channel Analytics
- Channel Management
- Dorms
- Drag & Drop
- Dynamic Pricing
- Electronic Payments
- Employee Management
- Extended Stay
- For Vacation Rentals
- Front Desk Management
- GDS/OTA Integration
- Housekeeping Management
- Inventory Control
- Inventory Management
- Invoice Management
- Multi-Channel Management
- Online Booking
- Partner Management
- Point of Sale (POS)
- Price Optimization
- Private Rooms
- Promotions Management
- Rate Management
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Room Booking
- Single Property
Alternatives
Hostaway
Cloudbeds
MyVR
NewBook
Reviews
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- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
basically, It's swiss knife PMS, all in one for every need of any size property.
Reviewed on 2018/01/09
Pros
We are small hostel and we don't need many features to manage our property and we found switch doing everything the best way. It syncs our reservations from all other platforms like booking, hostelworld, agoda, hostelbookers, airbnb, and many others also your own website or directly from facebook page. One of the best features is automated emails that you don't have to deal with welcoming email or sending invoices. Also the interface is super user-friendly so anyone that have used any webapp in general will understand it from the first try. This list of features can go on and on and i don't want to bore anyone reading this, so simply go for it give a try and judge for your self.
Thanks to the time switch.cm saved to me I've started doing day trips with the guests and another side business during the low season.
Cons
I can't complain about anything as a con, but in the future, I would consider more charts/stats like percentage of guests age we get, genres, age or number of guests sorted by a country they are from so we can target our audience with advertisements.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very helpful software. Has great potential to even get better.
Reviewed on 2020/02/29
I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using...
I had a great experience from the start till now. [SENSITIVE CONTENT HIDDEN] who helped me on using this channel manager is very very helpful. She’s willing to help anytime I called her. She’s very professional and thoughtful for the customer! I would definitely recommend this to anyone who’s looking to use channel manager.
Pros
Ease of use. Easy to learn. The included features are useful. Customer service is great and very helpful. Easy to navigate.
Cons
Mobile version could improve a lot.
It takes some times to load up the data and it’s quite irritating when the guests are in rush. Making group reservation of about 10+ process is very painful as it took so long to finish it. Making group reservation needs to improve a lot better than current setup. The included housekeeping feature has great potential to be useful. Dev should check it and makes changes so that it will be useful.
Response from Flymya
Thank you very very much for your insightful feedback! Some of the things you mentioned are already in our Road Map for 2020, others for 2021.
Thanks again for choosing Switch.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Connectivity Issues
Reviewed on 2020/01/03
The connectivity is really slow. Sometimes, we have overbooking problems because of the connection ...
The connectivity is really slow. Sometimes, we have overbooking problems because of the connection delayed. After a guest books online, the reservation does not upload immediately in the software and when another person books, we have overbooking.
Pros
The price is affordable and easy to use.
Cons
There are onnectivity issues and need more fuctions.
Response from Flymya
We have a rate of less than 1% of overbookings cases related to actual connectivity issues or system slowness. The majority of the cases are due to auto-replenish or guaranteed allotment (those are programs that the OTA sets with hotels, directly).
Switch is currently being architecture in a new, faster language. You can expect a faster and more robust system from 2020 onwards.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Switch.CM
Reviewed on 2020/02/26
prevent overbooking and no need to control OTA channel individually.
prevent overbooking and no need to control OTA channel individually.
Pros
It is easy to use with reasonable price.
Cons
It is very simple performance and need to upgrade attractiveness.
- Industry: Hospitality
- Company size: 2-10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
time saving management of clients
Reviewed on 2020/06/08
Good experience, but a lot can be improved.
Good experience, but a lot can be improved.
Pros
Ability of the platform to close automatically several combinations for the same room type. Saving time with integration of several booking platforms. It was easy for employees to understand functions.
Cons
The overview of booking can be made more clear in terms of calendar overview. Making reservation for the group to have option combined - when 1 person books and wants to pay every bed/room on behalf of the group there is no option to close payment as done etc with 1 click but you need to do separately for each member of the group. Of course in case something changes, maybe keep option to isolate some of the group members.
Discounts - you are not able to make promotions from switch as one channel, but you need to do separately for each integrated platform. Add that option.
Fee for the room or bed - important option! When we have walkin or in person reservation and we want to set price different from regular we are not able to change that for particular guest, and due to that stats for earning can never be correct and resemble real picture.
Response from Flymya
Hey Jelena, thanks for the feedback.
In fact, you do need more training on Switch and I will contact you directly to provide it. Most of the Cons you wrote are not real, as you can see:
1. Reservations overview: Once you login in the system, by default the calendar is the first view you will see to give you an overview of the reservations in a day or upcoming days. The Reservations tab, in other hand, shows the bookings in a list type of view.
2. Group reservation combined payment: it's very easy to manage group reservations, specially when one of the guests wants to pay the complete amount. Based on the amount entered, Switch smartly understands that the guest is paying for the whole group (or for the isolated reservation), and deducts from the total of the group. You do not need to enter in each reservation, one by one.
3. Promotions are partially able to add in Switch (via Rate plans). Same functions that allows to charge differently to walk-in guests.
SWITCH.CM FAQs
Below are some frequently asked questions for SWITCH.CM.Q. What type of pricing plans does SWITCH.CM offer?
SWITCH.CM offers the following pricing plans:
- Starting from: US$15,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing on monthly subscriptions is available in the following packages: • Budget: $15/month • Basic: $35/month • Premium: $55/month • Enterprise: $95/month Pricing on annual subscriptions is available in the following packages: • Budget: $9/month, $108/year • Basic: $29/month, $348/year • Premium: $49/month, $588/year • Enterprise: $89/month, $1068/year SWITCH.CM also provides a 2-month free trial
Q. What are the main features of SWITCH.CM?
We do not have any information about SWITCH.CM features
Q. Who are the typical users of SWITCH.CM?
SWITCH.CM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does SWITCH.CM support?
SWITCH.CM supports the following languages:
English
Q. Does SWITCH.CM support mobile devices?
SWITCH.CM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SWITCH.CM integrate with?
SWITCH.CM integrates with the following applications:
Stripe
Q. What level of support does SWITCH.CM offer?
SWITCH.CM offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SWITCH.CM.
