About Emailgistics

Emailgistics is a cloud-based mailbox management solution that allows enterprises to manage and configure email workflows for Microsoft Office 365. Professionals can automatically route incoming emails from Outlook to specific team members and track the performance of executives with real-time metrics such as reply time, message volume, and more.

Businesses can use Emailgistics to generate reports on workforce productivity and send automated notifications about assignments to agents. Users can manually move emails from the inbox into agents’ personal folders using the drag-and-drop functionality. It also lets managers filter reports by hourly, daily, weekly, or monthly views, in order to aid decision-making on staffing levels and shift patterns.

Emailgistics enables administrators to configure workflow rules and analyze inboxes based on users, time periods, spot trends, and more. Users can monitor the availability status of executives and route assignments accordingly. It also helps businesses generate daily user reports with details such as date, received emails, or average response time, and export files in CSV format.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

Emailgistics customizable dashboard
Emailgistics alerts
Emailgistics Outlook integration
Emailgistics assignment management
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Emailgistics video
Emailgistics screenshot: Emailgistics customizable dashboard Emailgistics screenshot: Emailgistics alerts Emailgistics screenshot: Emailgistics Outlook integration Emailgistics screenshot: Emailgistics assignment management

Features

Total features of Emailgistics: 34

  • Activity Dashboard
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Assignment Management
  • Auto-Responders
  • Availability Indicator
  • Configurable Workflow
  • Data Recovery
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Email Response Control
  • Email Tracking
  • Filtering
  • Inbox Management
  • Mobile Access
  • Performance Metrics
  • Productivity Analysis
  • Queue Management
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Response Management
  • Routing
  • Rules-Based Workflow
  • Search/Filter
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Status Tracking
  • Whitelisting/Blacklisting
  • Workflow Management

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Reviews

Overall rating

5 /5
(6)
Value for Money
5/5
Features
4,3/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emailgistics for team inboxes

Reviewed on 2020/11/05

Pros

The software is easy and pretty straightforward. There aren't a whole lot of features cluttering up the design and functionality of what it was made for. Very easy to use.

Cons

It feels like email goes a tad bit slower with the outlook add in. I've noticed that some outlook add ins can cause it to lag. It's not too bad, barely noticable.

Brad G.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emailgistics

Reviewed on 2020/10/01

Pros

How easy it is to use.
How it has streamlined the flow of email in our office.
How it integrates with outlook so easily. Your staff doesn't require any extensive training.

Cons

It doesn't answer emails automatically. That was a joke obviously ... lol
I can't honestly think of a con at the moment.

Response from Emailgistics

Thanks for the review Brad, delighted that we could help make your team more productive in Outlook.

Happy emailing,

The Emailgistics Customer Success Team

Dana B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Emailgistics Works!

Reviewed on 2021/02/25

Our sales person, the onboarding team, and the ongoing interactions have been great! They all were...

Our sales person, the onboarding team, and the ongoing interactions have been great! They all were very hands on to train us on future deployments and to make sure we were successful day one. The Emailgistics team listened intently and really focused on finding us the best solution with their product.

Pros

This software is great for group mailboxes. With a very small demo, I was able to excite a team with multiple mailboxes to consolidate them into one. With the rules and routing, things were no longer falling through the cracks. We really like the ability to continue to create rules based on message details and route them to the specialist that can handle it best. Really like the reporting and the ability to identify areas for improvements!

Cons

Nothing at this point. We just upgraded to the PRO features and it solves a lot of what we were missing.

Andre D.
Overall rating
  • Industry: Warehousing
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Software!

Reviewed on 2020/10/02

Pros

All of it! The fact that i no longer have to monitor and route the emails to correct departments or members of staff is great! The user friendly set up...

Cons

Just minor features that can be implemented...

Response from Emailgistics

Thanks for leaving a review Andre!

Happy emailing,

The Emailgistics Customer Success Team

Elizabeth M.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding Service and Value

Reviewed on 2020/10/06

With the addition of Emailgistics we were able to remove the need to manually sort emails to the...

With the addition of Emailgistics we were able to remove the need to manually sort emails to the correct parties, resulting in an immediate increase in productivity. With their auto soft feature, you can easily apply rules to ensure that the email goes to the correct CSR.

The reporting has provided insight into the volume of emails that we receive and has helped us be more productive in managing our email volume and also allows us to manage staffing levels more effectively. With visibility into our average response time, for both the hours of operation and the 24-hour period, we can measure our service level and ensure that our customers are receiving responses in a timely manner.

Emailgistics is easy to use and if you have any questions, the team is always available to help. Members from the team regularly reach out to just “check in” and see how things are working. The service is very personal, making it easy to reach out when you have questions.

Pros

The team offered a 30-day trial and then extended the trail for several months through the start of COVID. This extended time allowed us to fully test the system even through this unpredictable time. This thoughtful level of service was truly appreciated.

The program works right in Outlook and our shared inboxes – no need to use a different program or change the way that we handle emails.

Emailgistics support team is amazing, quick to respond and very open to ideas on how they can improve or make the program work for you.

The “assign to previous owner” feature ensures that when a customer responds back on an email, that email will go back to that person.

The Add-In feature allows the team to log in and out of the shared folder direct from their email, as well as easily assign an email to another team member, make comments for follow up and snooze the email for a later time.

Cons

There are a few features that would be helpful that I know the team is working, such as being able to tag emails and more in-depth reporting. In the 7 months that we have been using it they have already added several features and they are extremely open to input and suggestions on how to make the program work for us.

We did have some issues with installing the add-in with some of our users, however the Emailgistics support team was extremely helpful and solution orientated. There were also some lag issues in the beginning, but those bugs were discovered and resolved quickly.

Response from Emailgistics

Thanks for leaving a review Elizabeth, the team hear at Emailgistics is thrilled to hear such good feedback! Stay tuned for User Schedules and Advanced Reporting - two new features coming soon.

Happy Emailing,

Zack

Showing 5 reviews of 6 Read all reviews

Emailgistics FAQs

Below are some frequently asked questions for Emailgistics.

Emailgistics offers the following pricing plans:

  • Starting from: US$10,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is available on monthly subscriptions as follows: Basic: $10 per user per month Professional: $24 per user per month

We do not have any information about Emailgistics features

Emailgistics has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Emailgistics supports the following languages:

English

Emailgistics supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Emailgistics integrates with the following applications:

Microsoft Outlook

Emailgistics offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Emailgistics.