About timetoreply

timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates and team productivity via time tracking and actionable analytics. Professionals can use the solution to measure all incoming and outgoing emails in accordance with service level agreements (SLAs).

timetoreply helps businesses monitor email statistics for individual accounts or group mailboxes, as well as measure the response time for a particular company, agent, or customer. Managers can block irrelevant emails from being tracked and retrieve previous customer interactions from mail logs. timetoreply also lets users download, schedule, and generate comparative reports, and export confidential files in Excel format.

timetoreply facilitates integration with various third-party email service applications such as Microsoft Office 365, Gmail, IMAP, and more. Using the administrative dashboard, professionals can add or remove executives from the system, send invitation links to multiple agents, and manage client API access. It also helps organizations filter reports by date range, email subject, mailbox, or customer name.

Pricing starting from:

US$15,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$15,00/month

  • Free Trial
  • Subscription

Images

timetoreply reports
timetoreply schedule reports
timetoreply conversation logs
timetoreply data export
timetoreply time tracking
timetoreply email filter
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timetoreply video
timetoreply screenshot: timetoreply reports timetoreply screenshot: timetoreply schedule reports timetoreply screenshot: timetoreply conversation logs timetoreply screenshot: timetoreply data export timetoreply screenshot: timetoreply time tracking timetoreply screenshot: timetoreply email filter

Features

Total features of timetoreply: 41

  • API
  • Activity Dashboard
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Notifications
  • Archiving & Retention
  • Benchmarking
  • Channel Management
  • Churn Management
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Management
  • Data Import/Export
  • Data Visualization
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Invitations & Reminders
  • Email Monitoring
  • Email Response Control
  • Employee Time Tracking
  • Event Triggered Actions
  • Filtering
  • Mailing List Management
  • Performance Management
  • Performance Metrics
  • Productivity Analysis
  • Project Time Tracking
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Third Party Integrations
  • Visual Analytics
  • Web Forms

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Reviews

Overall rating

4,4 /5
(35)
Value for Money
4,5/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,6/5

Already have timetoreply?

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Showing 5 reviews of 35
Alex S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Time to Review

Reviewed on 2020/02/04

We wanted the confidence that a data-driven approach can provide to assess and coach our...

We wanted the confidence that a data-driven approach can provide to assess and coach our client-facing team members' communication habits.

Pros

It offers the privacy that individual users need/appreciate while still giving insight into communication performance for both internal and external clients.

Cons

I'm not sure that we have a Con to speak to as of yet (we are still relatively new to using it).

Response from Time To Reply

Hi Alex

Thank you for the review. Let us know if you think of anything we can add to the product to make your life easier and give you more insights.

Best,

Dane

Daniel G.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A niche product that could be widely used

Reviewed on 2020/02/18

Early on I got the impression that this software was in its early stages, however the company...

Early on I got the impression that this software was in its early stages, however the company handled all critiques and answered many of our requests very quickly. The trial period was excellent, allowing us to vet the software before purchase. The price is right for our organization, and their support (one of my most important considerations when choosing a vendor) is the gold standard of responsiveness, knowledge of their software, and friendliness.

Pros

This product works as advertised and allows us to see how quickly our various customer facing groups respond to requests made of them. Honestly, a feature that should be baked right in to our email provider, but sadly is not.

The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can. A true testament to the power of cloud offerings.

License model is based on data ingest (monitored mail accounts) not number of readers. This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost.

The visual presentation / dashboarding is nice.

Cons

We uncovered a few security issues early on with the software, all of which were patched within a week of our bringing it to TTR's attention.

The interface is not as intuitive as it could be, nor is the company setup.

Some features are missing like per-mailbox "open hours" which can as of now only be set at the company level, and static dashboarding for our bill-board type displays in our call center.

Response from Time To Reply

Hi Daniel,

Thanks for the detailed review. We love all of this constructive feedback. Please keep it coming!

We're happy to say that one of the changes we've made since your review is implementing business hours and timezone settings on a 'per mailbox' basis, so that teams working in different timezones always have accurate reporting.

Best,
Team timetoreply

Jacob H.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic insights into email traffic

Reviewed on 2021/02/11

Great visibility and data on email traffic.

Great visibility and data on email traffic.

Pros

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

Cons

Why only 3 months? Give us longer times so we can trend and create more meaningful data. I was told this was coming months ago. Very frustrating.

Response from Time To Reply

Hi Jacob,

Thank you for the 5 star rating!

It's great to know that you're enjoying tracking your reply times and email volumes.

We're sorry to hear that you've been feeling a bit frustrated about the reporting duration available in our reports.

Have you had a look at the Trend Report yet? It'll give you up to 12 months of reporting on key reply time and email volume metrics.

Feel free to reach out to our support team via email or live chat on our site if you need any help.

Best,
Team timetoreply

John B.
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

timetoreply Review

Reviewed on 2021/02/09

Pros

Report are good, great to navigate and we'll laid out

Cons

Need to differentiate between roles more

Response from Time To Reply

Hi John,

Thanks for the review.

Great to hear that you like the layout and the reporting.

We're curious to learn more about the role differentiation you mentioned.

Please feel free to get in touch with us via live chat on our site to tell us more.

Best,
Team timetoreply

Bryce H.
Overall rating
  • Industry: Telecommunications
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Provides tremendous insight

Reviewed on 2021/02/04

We've been able to address staffing, general productivity, contingency planning, communication...

We've been able to address staffing, general productivity, contingency planning, communication spikes and increases, and more. The software has been incredibly valuable to our organization.

Pros

We were struggling to fully understand the requests coming from our partners and customers. We had an idea but if we could better understand when partners reached out, how they reached out, and how quickly we responded we could drive increased satisfaction. This software helped us to answer all of those questions. It also gave us the ability to see trends for our highest value partners.

Cons

It's very standalone. I wish that I had the ability to better integrate with other reports.

Response from Time To Reply

Hi Bryce,

Thanks for the great review!

We're happy to hear that our solutions have helped answer those important questions.

Please feel free to share our API documentation with your team. It'll allow you to connect timetoreply to other reporting tools like PowerBI. The documentation is available by navigating to Tools > API.

Best,
Team timetoreply

Showing 5 reviews of 35 Read all reviews

timetoreply FAQs

Below are some frequently asked questions for timetoreply.

timetoreply offers the following pricing plans:

  • Starting from: US$15,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is available on a monthly subscription as follows: 1-20 Mailboxes - $15 per mailbox per month Large/Enterprise - Contact Time To Reply for pricing details.

We do not have any information about timetoreply features

timetoreply has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

timetoreply supports the following languages:

English

timetoreply supports the following devices:

timetoreply integrates with the following applications:

Gmail, Google Workspace, Microsoft Outlook

timetoreply offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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