About CallFinder
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.
Our easy-to-use, economical and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder clients experience:
• 100% visibility into agent-customer interactions
• 100% monitoring of interactions, up from only 5-10%
• A scalable solution that can grow with client needs
Our clients pay only for what they need with our usage-based pricing, and no hardware or software installations are needed. CallFinder is already integrated with most contact center systems and tech stacks. We work with a wide range of industries including contact centers, BPOs, healthcare, hospitality, finance and banking, collections, insurance, utilities, and more.
CallFinder's emotion and sentiment analysis tools searches call transcripts for specific words and phrases to assess the mood of the conversation. The call scoring module enables managers and leaders to set goals, review calls, provide feedback, and monitor agent or team progress across the organization. Plus, daily voice interactions with customers are recorded, archived, and evaluated to ensure compliance with state or federal requirements, as well as the organization's operating procedures.
CallFinder facilitates integration with third-party CRM and lead management solutions. It allows users to analyze customer interactions to track sales effectiveness based on multiple factors such as opportunity identification, upsell/cross-sell attempts, objection handling, and competitor mentions.
Pricing starting from:
US$999,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CallFinder
Key benefits of CallFinder
CallFinder clients experience:
• 100% visibility into agent-customer interactions
• 100% monitoring of interactions, up from only 5-10%
• A managed, scalable solution that can grow with client needs
With CallFinder, businesses and contact centers of all size and industry can:
• Automatically score 100% of interactions
• Provide unbiased coaching tools and guidance
• Discover conversational insights with sentiment and emotion detection
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$999,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to CallFinder
Images
Features
Total features of CallFinder: 49
- Ad hoc Reporting
- Annotations
- Assessment Management
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Scripting
- Call Transfer
- Campaign Management
- Customer Experience Management
- Customer Service Analytics
- Dashboard
- Data Connectors
- Data Discovery
- Data Security
- Data Visualization
- Goal Setting / Tracking
- IVR / Voice Recognition
- Key Performance Indicators
- Language Detection
- Monitoring
- Multi-Language
- Natural Language Search
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Predictive Analytics
- Publishing / Sharing
- Quality Assurance
- Reporting & Statistics
- Reporting/Analytics
- Sales Trend Analysis
- Scorecards
- Search/Filter
- Self-Service Search
- Self-service Analytics
- Sentiment Analysis
- Speech-to-Text Analysis
- Tagging
- Text Analysis
- Third Party Integrations
- Trend / Problem Indicators
- Visual Analytics
- Voice Recognition
Alternatives
MaxContact
VoiceAI
Alvaria Engagement Analytics
MiaRec
Reviews
Already have CallFinder?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great product, with lots of new inovations
Reviewed on 2019/09/30
This is our company's first venture into speech analytics, and it has been non stop learning! The...
This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims.
Pros
The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them.
Cons
Some of the newer features have limited functions, but those are being addressed in a timely manner.
Response from CallFinder
Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2019/09/16
Pros
CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!
Cons
CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year.
Response from CallFinder
Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Needs some work
Reviewed on 2020/03/24
Pros
Once I find calls it is easy to use and go over calls with my team.
Cons
It is not always easy to find calls and many call that my team do do not pull through
Response from CallFinder
Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.
- Industry: Entertainment
- Company size: 201-500 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Still dialing in
Reviewed on 2021/09/27
Pros
The insights to agent behavior and performance and the ability to hone in on agent behavior in the scorecard format are very helpful
Cons
We're still dialing this in to really have confidence that our searches are set up appropriately to get have our teams begin to use this tool to drive coaching and quality operations
Response from CallFinder
Thanks so much for the positive feedback Bradley! We're so glad that our automated scorecards and agent insights are helping you improve agent performance. Remember, your dedicated CallFinder Analyst is there to help you set up searches, scorecards, and coaching opportunity reports as you get more familiar with CallFinder's features and automated tools. Contact us any time to let us know how we can help!
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
using speech analytics in a call center environment
Reviewed on 2019/09/11
We adopted Callfinder to help us scale the business and ensure strict compliance to how we...
We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder
Pros
very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently
Cons
As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring.
Response from CallFinder
Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!
CallFinder FAQs
Below are some frequently asked questions for CallFinder.Q. What type of pricing plans does CallFinder offer?
CallFinder offers the following pricing plans:
- Starting from: US$999,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing starts at $999 based on monthly hours of recording.
Q. Who are the typical users of CallFinder?
CallFinder has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does CallFinder support?
CallFinder supports the following languages:
English
Q. Does CallFinder support mobile devices?
CallFinder supports the following devices:
Q. What other apps does CallFinder integrate with?
We do not have any information about what integrations CallFinder has
Q. What level of support does CallFinder offer?
CallFinder offers the following support options:
Email/Help Desk, Phone Support
Related categories
See all software categories found for CallFinder.
