About CallFinder
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.
Our easy-to-use, economical and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder clients experience:
• 100% visibility into agent-customer interactions
• 100% monitoring of interactions, up from only 5-10%
• A scalable solution that can grow with client needs
Our clients pay only for what they need with our usage-based pricing, and no hardware or software installations are needed. CallFinder is already integrated with most contact center systems and tech stacks. We work with a wide range of industries including contact centers, BPOs, healthcare, hospitality, finance and banking, collections, insurance, utilities, and more.
CallFinder's emotion and sentiment analysis tools searches call transcripts for specific words and phrases to assess the mood of the conversation. The call scoring module enables managers and leaders to set goals, review calls, provide feedback, and monitor agent or team progress across the organization. Plus, daily voice interactions with customers are recorded, archived, and evaluated to ensure compliance with state or federal requirements, as well as the organization's operating procedures.
CallFinder facilitates integration with third-party CRM and lead management solutions. It allows users to analyze customer interactions to track sales effectiveness based on multiple factors such as opportunity identification, upsell/cross-sell attempts, objection handling, and competitor mentions.
Pricing starting from:
US$999,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Key benefits of CallFinder
CallFinder clients experience:
• 100% visibility into agent-customer interactions
• 100% monitoring of interactions, up from only 5-10%
• A managed, scalable solution that can grow with client needs
With CallFinder, businesses and contact centers of all size and industry can:
• Automatically score 100% of interactions
• Provide unbiased coaching tools and guidance
• Discover conversational insights with sentiment and emotion detection
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$999,00/month
- Free Trial
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of CallFinder: 31
- Analytics
- Automatic Call Distribution
- CRM Integration
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Scripting
- Call Transfer
- Campaign Management
- Change Management
- Customer Experience Management
- Customer Service Analytics
- Data Filtering
- Goal Setting / Tracking
- IVR / Voice Recognition
- Monitoring
- Multi-Language
- Performance Management
- Performance Metrics
- Performance Reports
- Productivity Reporting
- Quality Assurance
- Quality Control
- Reporting & Statistics
- Sales Analytics
- Search Functionality
- Sentiment Analysis
- Speech to Text
- Tagging
- Third Party Integration
Alternatives
Dataiku DSS
Observe.AI
Splunk Enterprise
Alteryx
Reviews
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Write a Review!- Industry: Telecommunications
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great product, with lots of new inovations
Reviewed on 2019/09/30
This is our company's first venture into speech analytics, and it has been non stop learning! The...
This is our company's first venture into speech analytics, and it has been non stop learning! The team at CallFinder are top notch, very professional, and are willing to help you any time. They do not sugar coat things, and will tell you what the system can and cannot do, no misleading claims.
Pros
The system is easy to use and navigate. Data export is user friendly and can be automated. Customer support is 2nd to none! CallFinder has a great foundation, and are continuously adding new features based on customer feedback. They created a new search algorithm based on our requested that uses variable data that we send them.
Cons
Some of the newer features have limited functions, but those are being addressed in a timely manner.
Response from CallFinder
Thanks so much for the positive feedback, Steve! Our Analysts work hard to ensure that we provide customers with exactly what they need. Plus, we are adding new features all the time! We appreciate any and all feedback, and we look forward to working with you as we continue to enhance the features and functionality of our solution.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2019/09/16
Pros
CallFinder offers great support. They are quick to respond which is a major positive! The product itself has benefited our department in several ways. Takes on the work of reviewing hundreds of calls! Thanks!
Cons
CallFinder listens and scores hundreds of calls but is not perfect. As much as we would like for it to do all the work there is a need for human interaction as scores are not always 100% accurate. Although, we have experienced better accuracy this year.
Response from CallFinder
Larriann Thanks for your thoughtful review and feedback. We're pleased to hear that you're experiencing improved accuracy in your scorecards. While no speech analytics engine on the market is 100% accurate due to audio quality, regional accents, speaking pace and more, it is possible with CallFinder's solution to achieve industry leading accuracy rates approaching 90% depending on your business goals and needs. This is why we highly recommend that all clients work with their dedicated CallFinder Analyst to establish goals upfront, and develop scorecards to achieve expectations as they relate to the accuracy of scorecard data. Unlike all other providers, the CallFinder Analyst becomes part of each client's team going forward.
- Industry: Health, Wellness & Fitness
- Company size: 201-500 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Needs some work
Reviewed on 2020/03/24
Pros
Once I find calls it is easy to use and go over calls with my team.
Cons
It is not always easy to find calls and many call that my team do do not pull through
Response from CallFinder
Thanks for the review and your feedback, Michael. We're glad you find the call recordings useful and sorry to hear you've had trouble with the interface. We value all feedback, and we have passed yours along to our product development team. If there's anything you need, you can always contact one of our expert Analysts. We're always here to help you get the most out of your automated quality monitoring solution, so please don't hesitate to call us. Thanks again for your review.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
using speech analytics in a call center environment
Reviewed on 2019/09/11
We adopted Callfinder to help us scale the business and ensure strict compliance to how we...
We adopted Callfinder to help us scale the business and ensure strict compliance to how we adjudicate a claim while maximizing efficiencies in our call center and that is being delivered by Call Finder
Pros
very easy to get up and running , simple to customize for specific business uses. Provides a multiplying effect by ensuring we focus on transactional behaviors that need the most attention quickly and consistently
Cons
As with any SW of this nature, can be "gamed" and I say that in a positive way and therefore scores can reflect incorrect trends. But still very easy to quickly validate any negative trends that appear in the scoring.
Response from CallFinder
Thanks for the stellar review, Frank! Our Analysts love working with customers to ensure that every client is getting the most out of our speech analytics solution. We are so glad to hear that our solution is providing positive results for your business and call center. As always, we're just a phone call away if you need anything!
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very Happy
Reviewed on 2020/06/30
We have been extremely happy with everything so far. the setup and onboarding were excellent. All...
We have been extremely happy with everything so far. the setup and onboarding were excellent. All the support staff, technical folks were really good and made it very easy to get things up and running, the continuous support also makes things extremely good.
Pros
Ease of use, ability to score 100% of our calls, and not have to hire a huge team of quality coaches. Being able to see the transcript, setup searches to find keywords. Seeing customer sentiment is an excellent feature as well.
Cons
so far we are very happy with everything.
Response from CallFinder
Thanks for the thoughtful review, Dave! We're so glad you're happy with the solution so far, and we are always here to help you out with anything you need.
CallFinder FAQs
Below are some frequently asked questions for CallFinder.Q. What type of pricing plans does CallFinder offer?
CallFinder offers the following pricing plans:
- Starting from: US$999,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing starts at $999 based on monthly hours of recording.
Q. What are the main features of CallFinder?
CallFinder offers the following features:
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Campaign Management
- Goal Setting / Tracking
- Multi-Language
- Performance Metrics
Q. Who are the typical users of CallFinder?
CallFinder has the following typical customers:
Small Business, Mid Size Business
Q. What languages does CallFinder support?
CallFinder supports the following languages:
English
Q. Does CallFinder support mobile devices?
We do not have any information about what devices CallFinder supports
Q. What other apps does CallFinder integrate with?
We do not have any information about what integrations CallFinder has
Q. What level of support does CallFinder offer?
CallFinder offers the following support options:
Phone Support, Online Support, Video Tutorials
Related categories
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