About iGrafx

We believe that process is at the center of everything. Our Business Transformation Platform turns your processes into a portfolio of valuable assets.

Using the power of process knowledge, iGrafx provides the most comprehensive Business Transformation solutions for process capture and discovery, support of RPA and workflow automation, customer experience, governance, risk, compliance, and more. Offered as SaaS and private cloud deployment, iGrafx is the most scalable, currently supporting the largest, global enterprises.

iGrafx allows businesses to automatically define and prioritize communications between systems, processes, and departments. It enables users to identify and test process optimization methods using what-if-analysis and identify and prioritize opportunities for Robotic Process Automation (RPA). With iGrafx Performance Management capabilities, managers and leaders to gain insights into key performance indicators (KPI) based on information such as cost, resource utilization, up/down time and more. Plus, the journey mapping functionality lets users visualize interactions with products from various viewpoints including customers, users, and partners.

iGrafx comes with a REST application programming interface (API), which allows businesses to integrate the system with several third-party solutions.

Key benefits of iGrafx

Process Modeling & Analysis
Support for RPA & Workflow Automation
Process Compliance
Customer Experience
Risk Management
Business & IT Architecture
Strategic Alignment & Reporting

Devices

Business size

S M L

Markets

Germany, Japan, United States

Supported Languages

English, German, Japanese

Images

iGrafx international order
iGrafx customer satisfaction analytics
iGrafx sorting
iGrafx process automation
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iGrafx video
iGrafx video
iGrafx screenshot: iGrafx international order iGrafx screenshot: iGrafx customer satisfaction analytics iGrafx screenshot: iGrafx sorting iGrafx screenshot: iGrafx process automation

Features

Total features of iGrafx: 104

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Auto Update
  • Business Process Automation
  • Business Process Control
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Consolidation/Roll-Up
  • Customer Experience Management
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Dashboard
  • Dashboard Creation
  • Data Connectors
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Design Analysis
  • Disaster Recovery
  • Discrete Event Modeling
  • Document Embedding
  • Document Generation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Modeling
  • Environmental Compliance
  • FDA Compliance
  • Feedback Management
  • File Sharing
  • Flowchart
  • Forms Management
  • Freehand Sketch
  • Full Text Search
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • HIPAA Compliant
  • ISO Compliance
  • IT Risk Management
  • Incremental Backup
  • Internal Controls Management
  • Knowledge Management
  • Legal Risk Management
  • Lifecycle Management
  • Local Server Options
  • Mobile Access
  • Monte Carlo Simulation
  • Multi-Channel Data Collection
  • Multiple Format Support
  • Negative Feedback Management
  • Network Diagram
  • OSHA Compliance
  • Operational Risk Management
  • Organizational Charting
  • Performance Management
  • Policy Management
  • Predictive Analytics
  • Presentation Tools
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Server Options
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputational Risk Management
  • Response Management
  • Retention Policy
  • Risk Assessment
  • Risk Management
  • Risk Reporting
  • Risk Scoring
  • Sarbanes-Oxley Compliance
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Stochastic Modeling
  • Storage Quantity Control
  • Strategic Planning
  • Task Management
  • Templates
  • Third Party Integrations
  • Version Control
  • Visual Workflow Management
  • Web Access / Restoration
  • Widgets
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,7 /5
(33)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,5/5
Customer Support
4,6/5

Already have iGrafx?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 33
Paul V.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Support for Implementation of Process-Based Management

Reviewed on 2018/12/24

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in...

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Response from iGrafx

Paul
Thank You for your continued use and support of iGrafx.

Nicolas B.
Overall rating
  • Industry: Investment Banking
  • Company size: 2-10 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

iGrafx is great for meeting the requirements of the regulation standarts

Reviewed on 2020/11/30

iGrafx works great for us to meet regulatory compliance requirements with their great software and...

iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.

Pros

iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.

Cons

Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved.

Response from iGrafx

Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into.

George C.
Overall rating
  • Industry: Oil & Energy
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Great flowcharting software

Reviewed on 2020/04/06

I mostly use igrafx for business process modelling. For that it's very good and it's quick to...

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Response from iGrafx

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Kurt M.
Overall rating
  • Industry: Food Production
  • Company size: 501-1 000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

iGrafx Process for Six Sigma

Reviewed on 2020/03/30

I've enjoyed the software and have had an overall positive experience with it. I use it when...

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software.

The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Response from iGrafx

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Delisa T.
Overall rating
  • Industry: Government Administration
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

iGrafx Review - Govt User

Reviewed on 2020/03/31

Pros

Software is very intuitive to use and meets many needs within the one application. It is a great value for the amount of functionality we gain.

Cons

The repository use can be a bit clunky on occasion.

Response from iGrafx

Thank You Delisa for your kind review and continued support.

Showing 5 reviews of 33 Read all reviews

iGrafx FAQs

Below are some frequently asked questions for iGrafx.

iGrafx offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

No to customers are the same. Please contact iGrafx and allow us to put together a customer quote based on your business needs.

We do not have any information about iGrafx features

iGrafx has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

iGrafx supports the following languages:

English, German, Japanese

iGrafx supports the following devices:

iPhone (Mobile)

We do not have any information about what integrations iGrafx has

iGrafx offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

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