iGrafx

Business process management solution

4,7 /5 (30 reviews) Write a Review!

iGrafx Overview

What is iGrafx?

iGrafx is a business process management (BPM) solution that helps organizations of all sizes streamline operations using workflow automation, journey mapping, risk assessment, and more. iGrafx provides business process modeling notation (BPMN) diagrams with a drag-and-drop interface, allowing users to map, model, and understand business processes.

iGrafx allows businesses to automatically defines and prioritizes communications between systems, processes, and departments. It enables users to identify and test process optimization methods using robotic process automation (RPA) and what-if analysis. The performance management module enables managers and leaders to gain insights into key performance indicators (KPI) based on information such as cost, resource utilization, up/down time and more. Plus, the journey mapping functionality lets users visualize interactions with products from various viewpoints including customers, users, and partners.

iGrafx comes with a REST application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It allows users to conduct impact and gap analysis to report risks and maintain compliance with Sarbanes-Oxley, GDPR, HIPAA, and ISO, among other healthcare and environmental regulatory bodies.

iGrafx Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact iGrafx for pricing details.


iGrafx Features

Devices
Business size
S M L
Markets
United States, Japan, Germany
Supported Languages
English, German, Japanese

Media

iGrafx international order
iGrafx customer satisfaction analytics
iGrafx sorting
iGrafx process automation
iGrafx video iGrafx video iGrafx screenshot: iGrafx international order iGrafx screenshot: iGrafx customer satisfaction analytics iGrafx screenshot: iGrafx sorting iGrafx screenshot: iGrafx process automation

iGrafx Reviews

iGrafx Reviews

Overall rating
4,7
/
5
Excellent
20

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4,3
Features
4,5
Ease of Use
4,5
Customer Support
4,6
100% recommended this app
Paul V.

Best Support for Implementation of Process-Based Management

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.


Kurt M.

iGrafx Process for Six Sigma

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.


Susan G.

Requirement Elicitation - superb

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.
There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide.


George C.

Great flowcharting software

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.


John P.

Ease of Use

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.


Paul V.
Industry: Automotive
Company size: 51-200 Employees

Best Support for Implementation of Process-Based Management

Used Daily for 2+ years
Reviewed on 2018/12/24
Review Source: Capterra

4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use.

Pros

Ease of use, focus on features and function that enable businesses to work better

Cons

We have had no issues with the installation or use of the software

Response from iGrafx

Paul
Thank You for your continued use and support of iGrafx.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kurt M.
Industry: Food Production
Company size: 501-1 000 Employees

iGrafx Process for Six Sigma

Used Monthly for 2+ years
Reviewed on 2020/03/30
Review Source: Capterra

I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions.

Pros

I like the ability to turn a process map into an actual simulation.

Cons

There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software.

The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use.

Response from iGrafx

Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Susan G.
Industry: Government Administration
Company size: 5 001-10 000 Employees

Requirement Elicitation - superb

Used Weekly for 2+ years
Reviewed on 2020/10/19
Review Source: Capterra

iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs.
There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide.

Pros

Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk.
I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process.

Cons

I solely use the business processing component - and cannot comment on other features.

Response from iGrafx

Thank you for review and support of iGrafx

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

George C.
Industry: Oil & Energy
Company size: 2-10 Employees

Great flowcharting software

Used Monthly for 2+ years
Reviewed on 2020/04/06
Review Source: Capterra

I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart.

Pros

I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling.

Cons

The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited.

Response from iGrafx

Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand.

Thank you for your continued use and support of iGrafx.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 5.0/10

John P.
Industry: Health, Wellness & Fitness
Company size: 10 000+ Employees

Ease of Use

Used Other for 2+ years
Reviewed on 2020/10/06
Review Source: Capterra

I have used it for over 20 years and still love it. I am frustrated when forced to use other tools.

Pros

It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design.

Cons

It doesn't have the market share it deserves.

Response from iGrafx

Thank you for your review and continuous dedicated support of iGrafx.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 30 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

iGrafx Pricing

iGrafx Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact iGrafx for pricing details.

Contact iGrafx for pricing details.

Value for Money
4,3/5
Based on 30 user ratings
Compare value for money rating with alternatives
Compare with alternatives

iGrafx Features

iGrafx Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,5/5
Based on 30 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for iGrafx

Additional information for iGrafx

Key features of iGrafx

  • API
  • Access Control
  • Ad hoc Analysis
  • Analytics
  • Approval Process Control
  • Auditing
  • Business Process Control
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Consolidation / Roll-Up
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Document Indexing
  • Document Management
  • Document Storage
  • Environmental Compliance
  • FDA Compliance
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Internal Controls Management
  • Key Performance Indicators
  • Lifecycle Management
  • Mobile Access
  • Monte Carlo Simulation
  • Organizational Charting
  • Performance Management
  • Policy Management
  • Predictive Analytics
  • Process Simulation
  • Qualitative Analysis
  • Risk Assessment
  • Sarbanes-Oxley Compliance
  • Scorecarding
  • Strategic Planning
  • Task Management
  • Version Control
  • Visualization
  • Widgets

iGrafx FAQs

iGrafx FAQs

Below are some frequently asked questions for iGrafx.

Q. What type of pricing plans does iGrafx offer?

iGrafx offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Contact iGrafx for pricing details.

Q. What are the main features of iGrafx?

iGrafx offers the following features:

  • API
  • Access Control
  • Ad hoc Analysis
  • Analytics
  • Approval Process Control
  • Auditing
  • Business Process Control
  • Calendar Management
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Consolidation / Roll-Up
  • Customizable Branding
  • Dashboard
  • Data Import/Export
  • Data Mapping
  • Data Visualization
  • Document Indexing
  • Document Management
  • Document Storage
  • Environmental Compliance
  • FDA Compliance
  • Feedback Management
  • Forms Management
  • Full Text Search
  • Graphical Workflow Editor
  • Internal Controls Management
  • Key Performance Indicators
  • Lifecycle Management
  • Mobile Access
  • Monte Carlo Simulation
  • Organizational Charting
  • Performance Management
  • Policy Management
  • Predictive Analytics
  • Process Simulation
  • Qualitative Analysis
  • Risk Assessment
  • Sarbanes-Oxley Compliance
  • Scorecarding
  • Strategic Planning
  • Task Management
  • Version Control
  • Visualization
  • Widgets

Q. Who are the typical users of iGrafx?

iGrafx has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does iGrafx support?

iGrafx supports the following languages:

English, German, Japanese

Q. What type of pricing plans does iGrafx offer?

iGrafx has the following pricing plans:

Subscription

Q. Does iGrafx support mobile devices?

We do not have any information about what devices iGrafx supports

Q. What other apps does iGrafx integrate with?

We do not have any information about what integrations iGrafx has

Q. What level of support does iGrafx offer?

iGrafx offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials