Bria

VoIP communication and collaboration management solution

4,3 /5 (79 reviews) Write a Review!

Bria Overview

What is Bria?

Bria is a cloud-based and on-premise Voice over IP (VoIP) solution, which helps businesses manage communication and collaboration via messaging, file sharing, video conferencing, and more. The platform comes with white-label capabilities, which helps organizations design a personalized softphone using custom logos, colors, and configuration.

Bria includes a screen sharing functionality, which lets professionals invite multiple users through a web link as well as manage permissions for demos, webinars, and presentations. It offers numerous features such as call transfer/hold, click-to-dial, automated codec selection, call recording, remote access, push notifications, call history, single sign-on (SSO), and more. The dashboard also enables managers to add or remove users and devices, set up session initiation protocol (SIP) accounts, and handle access controls across multiple devices.

Bria allows enterprises to gain insight into active users, call duration and quality, billing, and connected devices via analytics, key call metrics, and graphs. The application facilitates encrypted communication, message authentication, and secure interactions via real-time transport protocol and LDAP. Plus, it supports integration with various third-party applications via an API.

Bria Overview

Pricing

Starting from
US$2,95/month

Pricing options

Free Trial
Free
Subscription
Value for money

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month


Bria Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Germany
Supported Languages
English

Media

Bria account setup and provisioning
Bria chat rooms and team messaging
Bria conferencing
Bria video call
Bria video Bria screenshot: Bria account setup and provisioning Bria screenshot: Bria chat rooms and team messaging Bria screenshot: Bria conferencing Bria screenshot: Bria video call Bria screenshot:

Bria Reviews

Bria Reviews

Overall rating
4,3
/
5
Excellent
42

Very good
25

Average
8

Poor
2

Terrible
2

Value for Money
4,2
Features
4,1
Ease of Use
4,2
Customer Support
3,8
85% recommended this app
Melissa A.

Solid Softphone for SIP calls

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.


Robson G.

Bria Teams Works Almost Perfectly (Fix)

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.


Michael S.

Works but application design is mediocre.


Eoin G.

Bria unifies communication with quick and easy provisioning

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.


Amanda G.

Love using Bria

Works very well no issues with it at all.


Melissa A.
Company size: 11-50 Employees

Solid Softphone for SIP calls

Used Daily for 2+ years
Reviewed on 2018/04/05
Review Source: Capterra

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pros

The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Cons

Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Robson G.
Industry: Facilities Services
Company size: 51-200 Employees

Bria Teams Works Almost Perfectly (Fix)

Used Daily for 2+ years
Reviewed on 2019/12/19
Review Source: Capterra

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Pros

This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Cons

I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Response from CounterPath

Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael S.
Industry: Real Estate
Company size: 51-200 Employees

Works but application design is mediocre.

Used Daily for 2+ years
Reviewed on 2020/04/06
Review Source: Capterra

Pros

The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Cons

The interface drives me a little mad.

The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function.

Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Response from CounterPath

Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Rating breakdown

Ease of Use

Likelihood to recommend: 2.0/10

Eoin G.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Bria unifies communication with quick and easy provisioning

Used Daily for 6-12 months
Reviewed on 2020/06/18
Review Source: Capterra

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Pros

Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Cons

I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Response from CounterPath

Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amanda G.
Industry: Food & Beverages
Company size: 11-50 Employees

Love using Bria

Used Daily for 1+ year
Reviewed on 2019/12/13
Review Source: Capterra

Works very well no issues with it at all.

Pros

What I like most about Bria is how easy it is to use. I love the fact that you can set up auto answer for incoming calls. This has really helped our efficiency at the call center and has helped keep call answer times down.

Cons

From a supervisor stand point Bria is amazing with helping keep numbers where they should be. As a user of this software I do like it better than any other soft phone software that we have used.

Response from CounterPath

Thank you for submitting an amazing review Amanda. It's great to hear that our customers find Bria reliable and easy to use.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 79 user ratings
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Bria Pricing

Bria Pricing

Starting from
US$2,95/month
Free Trial
Free
Subscription
Value for money

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Value for Money
4,2/5
Based on 79 user ratings
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Bria Features

Bria Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,1/5
Based on 79 user ratings
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Categories

Additional information for Bria

Additional information for Bria

Key features of Bria

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Bria FAQs

Bria FAQs

Below are some frequently asked questions for Bria.

Q. What type of pricing plans does Bria offer?

Bria offers the following pricing plans:

Starting from: US$2,95/month

Pricing model: Free, Subscription

Free Trial: Available

Bria offers annual pricing plans • Bria Solo free - $0 • Bria Solo - $2.95/user/month • Bria Team Standard - $4.95 /user/month • Bria Team Pro - $9.95 /user/month

Q. What are the main features of Bria?

Bria offers the following features:

  • Automatic Call Distribution
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • Mobile Access
  • Multi-Channel Communication
  • On-Demand Recording
  • On-Demand Webcasting
  • Presentation Streaming
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Voice Mail

Q. Who are the typical users of Bria?

Bria has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Bria support?

Bria supports the following languages:

English

Q. What type of pricing plans does Bria offer?

Bria has the following pricing plans:

Free, Subscription

Q. Does Bria support mobile devices?

Bria supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bria integrate with?

Bria integrates with the following applications:

ACCOUNTS, Microsoft Outlook, Salesforce Sales Cloud

Q. What level of support does Bria offer?

Bria offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base