Hero

B2B booking platform for travel agents

4,8 /5 (69 reviews) Write a Review!

Hero Overview

What is Hero?

Hero is a SaaS solution that helps travel agencies streamline processes related to bookings, ticketing, and payment processing. It allows users to generate and send personalized eQuotes, eTickets and eReciepts with travel itineraries, product images and descriptions, and other information.

Hero enables businesses to receive booking confirmation notifications with agents/agency names and other contact details via email. Administrators can set up standard or variable commission rates for different agents, enabling businesses to control overall spending. Managers and leaders can gain insight into customers, monthly revenue, bookings, and website visits, among other metrics. Plus, businesses can generate and send travel vouchers to passengers including details such as business contact number, start time and location, cancellation/refund policies, and more.

Hero comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions. It provides a sales widget, which can be used on multiple platforms such as WordPress, Wix, SquareSpace, Joomla, and more to facilitate bookings from multiple channels. Hero also lets organizations automatically disburse supplier payments, agency commissions, and remittance statements via electronic funds transfer (EFT).

Hero Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Value for money

Hero is available for free.


Hero Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Germany
Supported Languages
English

Media

Hero reports
Hero scheduled tours and activities
Hero products
Hero product search
Hero screenshot: Hero reports Hero screenshot: Hero scheduled tours and activities Hero screenshot: Hero products Hero screenshot: Hero product search

Hero Reviews

Hero Reviews

Overall rating
4,8
/
5
Excellent
58

Very good
9

Average
1

Poor
1

Terrible
0

Value for Money
4,9
Features
4,7
Ease of Use
4,8
Customer Support
4,9
97% recommended this app
Andrew C.

Amazing user friendly platform

The team provide great, personal customer service and support


Leslie M.

Great system

I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.


Madison L.

Review

It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.


Marketa M.

Super user friendly & innovative

Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always


Roderic R.

The perfect mix of Integrity and Innovation


Andrew C.
Industry: Hospitality
Company size: 51-200 Employees

Amazing user friendly platform

Used Daily for 1+ year
Reviewed on 2020/02/27
Review Source: Capterra

The team provide great, personal customer service and support

Pros

Hero provides, clear and concise reporting - easy to analyse

Cons

We haven't yet discovered many cons with Hero!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leslie M.
Industry: Marketing & Advertising
Company size: Self Employed

Great system

Used Daily for 2+ years
Reviewed on 2020/05/31
Review Source: Capterra

I highly recommend Hero Booking system. It is safe, trustworthy and easy to use and understand. The [SENSITIVE CONTENT HIDDEN] and the crew are all very approachable and available to talk you through any questions. Their service is second to none.

Pros

I have been involved with Hero Booking System since the start and highly recommend it. I deal with a few tourism companies, and have been greatly involved in the back end with loading the tour products and maintaining their information. The support service has always been amazing.

Cons

No cons at all. If I have ever encountered a problem their service team are prompt and thorough .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Madison L.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Review

Used Daily for 1-5 months
Reviewed on 2020/02/27
Review Source: Capterra

It's got its kinks but it's a pretty cool tool to use with lots of features for my job. I love the amount of information is stored for each activity.

Pros

Being able to book tours search tours, set up specific times, edit quotes, have multiple quote drafts set up and putting customers refunds in the Pax Wallet instead of refunding.

Cons

That you can't call someone for customer support.

Sometimes you don't get an answer on the live chat for a few minutes and then you gotta message again to try and get someone's attention. They are also in a different time zone, so when you need to get a hold of the Finance Team or higher up, you gotta wait til the next day to see if they replied back with any results.

Sometimes your trying to process a refund and the Hero Team has to handle it on there end. They would tell me I can tell the customer to expect their refund in their account in 5 - 11 business days. But a couple times in the past they would forget to actually process the refund after they fixed the quote and I would receive an email from the customer two weeks later asking why they haven't received their refund... When I contact the Hero Team on the status of the refund, they find out it was missed and the customer will have to wait another 5-11 business days for their refund.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Marketa M.
Industry: Recreational Facilities & Services
Company size: 2-10 Employees

Super user friendly & innovative

Used Daily for 2+ years
Reviewed on 2020/05/28
Review Source: Capterra

Hero is an amazing platform connecting our industry. If you are a small agent you've got absolutely nothing to loose by signing up with Hero - quite the opposite - you'll gain instant access to thousands of products you can start selling immediately and start earning commission.
Love the invoicing and DD weekly - all automated so no need to worry about any accounting at all.
With Hero you can only WIN - always

Pros

- It's so easy to use / train new staff
- Outstanding support
- Great visibility of commission (% and amount)
- Weekly invoicing
- Zero issues with any types of payments
- Timeline view for product availability

Cons

None really.
Whenever there's some glitch it gets fixed so fast after contacting the lovely support team
#GoHero

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Roderic R.
Industry: Hospitality
Company size: 11-50 Employees

The perfect mix of Integrity and Innovation

Used Daily for 2+ years
Reviewed on 2020/08/10
Review Source: Capterra

Pros

Easy to set up, easy to use, good customer service interface , great reports and has proven its integrity over the past few years.

Cons

could clear up the dashboard to make it easier to navigate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 69 user ratings
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Hero Pricing

Hero Pricing

Starting from
N/A
Free Trial
Free
Value for money

Hero is available for free.

Hero is available for free.

Value for Money
4,9/5
Based on 69 user ratings
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Hero Features

Hero Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,7/5
Based on 69 user ratings
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Categories

Additional information for Hero

Additional information for Hero

Key features of Hero

  • Multi-Currency
  • Supplier Management

Hero FAQs

Hero FAQs

Below are some frequently asked questions for Hero.

Q. What type of pricing plans does Hero offer?

Hero offers the following pricing plans:

Pricing model: Free

Free Trial: Available

Hero is available for free.

Q. What are the main features of Hero?

Hero offers the following features:

  • Multi-Currency
  • Supplier Management

Q. Who are the typical users of Hero?

Hero has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Hero support?

Hero supports the following languages:

English

Q. What type of pricing plans does Hero offer?

Hero has the following pricing plans:

Free

Q. Does Hero support mobile devices?

We do not have any information about what devices Hero supports

Q. What other apps does Hero integrate with?

Hero integrates with the following applications:

Checkfront, FareHarbor, Rezdy, SiteMinder, Square Payments, Stripe, Zaui Software

Q. What level of support does Hero offer?

Hero offers the following support options:

Phone Support, Online Support