Innercircle

Customer advocacy platform for improved brand visibility

About Innercircle

Innercircle is a customer advocacy platform that provides enterprises with tools to improve user engagement and enhance brand visibility across multiple channels. The solution enables professionals to create marketing campaigns using built-in templates and gain insights into social reach via key performance indicators (KPIs).

Innercircle allows businesses to segment audiences based on key demographics, monitor clients’ activities, and generate analytical reports. Managers can create promotional challenges using various gamification elements and reward clients after task completion, improving customer experiences with the brand. It also comes with an administrative dashboard, which lets advocates participate in new contests, claim loyalty points, and provide feedback on tasks.

Innercircle offers integration with various third-party applications. The solution enables enterprises to crowdsource user-generated content and request top participants to post reviews and testimonials of products and services across social media platforms. It also helps businesses build advocacy programs as well as facilitate sales operations through referral programs or other marketing campaigns.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Features

Total features of Innercircle: 21

  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Analytics
  • Business Analysis
  • Campaign Management
  • Campaign Segmentation
  • Communication Management
  • Customer Segmentation
  • Customizable Templates
  • Engagement Analytics
  • Feedback Collection
  • Gamification
  • Loyalty Program
  • Monitoring
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Sales Analytics
  • Social Performance Management
  • Task Management

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Reviews

Overall rating

4,5 /5
(8)
Value for Money
4,9/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
5/5

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Showing 5 reviews of 8
Amit P.
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We couldn't find a better way to communicate with our customers

Reviewed on 2021/01/14

Pros

Integration was seamless, and their support team is something you rarely find on other loyalty SaaS we used in the past.
I liked the way they customize their product to your product and most importantly our customers' needs.
This is a UGC machine and simply automated the way we're communicating with our customers.

Cons

I would love to have an integration section that can integrate Innercircle to any common platform out there, but their awesome support team did their magic and integrate us into our other software (e.g. Shopify, Klaviyo, Yotpo, etc.), so no complaints!

Oran G.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Helped us get our referrals solution running

Reviewed on 2019/08/20

needs a bit of guidance at start but when you get started, the advocacy results are great

needs a bit of guidance at start but when you get started, the advocacy results are great

Pros

Helped us get our referrals solution running. Gave us an easy solution as a startup to create a closer relationship with the customers to make sure they stay longer. The team is really responsive and helpful to make sure we succeed.

Cons

referrals need API integration to confirm signups

Bonnie H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple Community Communication

Reviewed on 2021/02/16

[SENSITIVE CONTENT HIDDEN] is a great account manager, helping with any challenges we've faced.

[SENSITIVE CONTENT HIDDEN] is a great account manager, helping with any challenges we've faced.

Pros

Holds all community info in one place for easy communication and tracking.

Cons

There's no easy 'preview' mode and app functionality would be a great improvement

Paula R.
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great for building community!

Reviewed on 2021/02/16

We have been working with InnerCircle for over a year now and are very happy with the tool and...

We have been working with InnerCircle for over a year now and are very happy with the tool and customer success team! It's great for making our ambassador's program professional, but also smart and flexible. Helps us tremendously with UGC and engaging with customers (the happy ones and the not so much also...). Many thanks, [SENSITIVE CONTENT HIDDEN] and the team, for helping Apricoat build the community we envision for our brand!

Pros

Easy to use
Intuitive
Great customer service
Useful for users

Cons

Loading times can improve, gets stuck sometimes but I know they are working on it

Ran H.
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great company and platform!

Reviewed on 2021/01/06

Innercircle’s platform has allowed us not only to scale our customer outreach, but to also turn our...

Innercircle’s platform has allowed us not only to scale our customer outreach, but to also turn our most influential customers into ongoing resources we can come back to and leverage

Pros

A lot of automations
Easy to use
Great service!

Cons

Anything we raised or asked for has been solved within hours. They are very responsive to our ideas and requests.

Showing 5 reviews of 8 Read all reviews

Innercircle FAQs

Below are some frequently asked questions for Innercircle.

Innercircle offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Innercircle for pricing details.

Innercircle offers the following features:

  • Campaign Management
  • Communication Management
  • Gamification
  • Referral Tracking

Innercircle has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Innercircle supports the following languages:

English

We do not have any information about what devices Innercircle supports

We do not have any information about what integrations Innercircle has

Innercircle offers the following support options:

Online Support

Related categories

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