--- description: Learn how ZIWO can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ZIWO Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [ZIWO](/software/131291/ziwo) # ZIWO Canonical: https://www.getapp.za.com/software/131291/ziwo Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/131291/ziwo?page=2) > ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound \& Outbound KPI such as IVR, FCR > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ZIWO \*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier \& ZOHO \* Call Tracking feature can be implemented for Developers in very simple steps for sales \& marketing campaign tracking \* Call Masking protects your customers private data and enables smooth communication between your business and your clients \*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips \*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ASWAT Telecom & Media - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$40,00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists. Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, French - **Available Countries**: Bahrain, Egypt, Iraq, Kuwait, Morocco, Oman, Qatar, Saudi Arabia, United Arab Emirates ## Features - API - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Routing - Automatic Call Distribution - Blended Call Center - By-Extension Reporting - CRM - Call Center Management - Call Duration - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (20 total) - Bitrix24 - Calabrio ONE - Foodics - Freshdesk - Freshsales - HubSpot CRM - Intercom - Kommo - LeadSquared - Microsoft Azure - Odoo - Pipedrive - Salesforce Sales Cloud - Zapier - Zendesk Sell ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.za.com/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [Call Tracking Software](https://www.getapp.za.com/directory/749/call-tracking/software) - [Call Recording Software](https://www.getapp.za.com/directory/935/call-recording/software) - [Cloud PBX Software](https://www.getapp.za.com/directory/1101/cloud-pbx/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4078 reviews) 2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1772 reviews) 3. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3412 reviews) 4. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2212 reviews) 5. [JustCall](https://www.getapp.za.com/software/2047760/justcall) — 4.1/5 (224 reviews) ## Reviews ### "Ziwo is the best option for your quick call center needs" — 4.0/5 > **Noorul** | *16 December 2021* | Outsourcing/Offshoring | Recommendation rating: 8.0/10 > > **Pros**: Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center. > > **Cons**: Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center. ----- ### "Satisfied client" — 4.0/5 > **Verified Reviewer** | *12 May 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: How it's easy to extract the reports from it, and track our agents on a daily basis in Operation CS > > **Cons**: It keeps dropping once a week. , but Ziwo's technical support team are helpful throughout these issues > > Satisfied with the experience so far and would love Ziwo team to always improve their system ----- ### "Bad customer Service" — 3.0/5 > **varsha** | *13 May 2022* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Everytime when something requested , it takes ages for them to solve our problem, > > **Cons**: the dailing and at times the system hangs > > 2 ----- ### "Amazing work" — 5.0/5 > **Verified Reviewer** | *25 July 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability > > **Cons**: Need a little improvement, latest update was a great update > > An amazing way to call and communicate with colleagues and customers. Great app and waiting to see the next update ----- ### "Calls time" — 4.0/5 > **Verified Reviewer** | *25 July 2021* | Management Consulting | Recommendation rating: 4.0/10 > > **Pros**: Modern and easy to use. Anyone can take benefits form it. > > **Cons**: It should have captures in different languages. > > Excellent ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.za.com/software/131291/ziwo?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/131291/ziwo) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data