ZIWO

API Based cloud contact center software with CRM Integration

About ZIWO

ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...

ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.

ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.


Key benefits of ZIWO

*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier & ZOHO
* Call Tracking feature can be implemented for Developers in very simple steps for sales & marketing campaign tracking
* Call Masking protects your customers private data and enables smooth communication between your business and your clients
*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips
*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display


Images

ZIWO Software - Ziwo outbound campaigns dashboard
ZIWO Software - Call Detail Record
ZIWO Software - WhatsApp for Business
ZIWO Software - Call Whispering
ZIWO Software - Live KPI Dashboard
ZIWO Software - ZIWO Platform
ZIWO Software - API Based CRM Plugins
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ZIWO video
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ZIWO Software - Ziwo outbound campaigns dashboard
ZIWO Software - Call Detail Record
ZIWO Software - WhatsApp for Business
ZIWO Software - Call Whispering
ZIWO Software - Live KPI Dashboard
ZIWO Software - ZIWO Platform
ZIWO Software - API Based CRM Plugins

Not sure about ZIWO? Compare with a popular alternative

ZIWO

4,7 (84)
VS.
Highly reviewed

Starting Price

US$40,00
month
US$20,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

83
202

Integrations

15
70

Ease of Use

4,6 (84)
4,1 (6 688)

Value for Money

4,6 (84)
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Customer Service

4,7 (84)
4,1 (6 688)
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Reviews

Overall rating

4,7 /5
(84)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,7/5

Already have ZIWO?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 84
Adua
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZIWO is great and recommendable

Reviewed on 2021/07/28

Pros

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons

They need to include the smoke break and short break features

Response from ASWAT Telecom & Media

Adua, thank you for the great review and the kind words! We have taken your suggestions into consideration about building custom statuses, including smoke breaks and short breaks. Thanks, cheers!

khalid
Overall rating
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2020/12/27

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports...

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros

Easy Integration, easy to use, agents, find it easy to use

Cons

It was a smooth Integration, didnt face any issue

Response from ASWAT Telecom & Media

Thanks khalid for your kind words

Ahmad
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Good

Reviewed on 2020/11/15

Pros

Support Quick response where needed. Salute to that

Cons

More features and more roles across the software

Response from ASWAT Telecom & Media

Thanks Ahmad!

Wael
Overall rating
  • Industry: Translation & Localization
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why ZIWO ?

Reviewed on 2021/08/24

Exceptional

Exceptional

Pros

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
- Support is 24/7.
- The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments.
- The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order.
- Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system.
- The voice quality is amazing.
- The system is responding perfectly with my company’s IVR system.
- The system to not receive any other calls if there is already an ongoing call.
- Many features like call recording, call reports and monitoring.
- I would recommend Ziwo to any business or any freelancer doing work over the phone.
- Uptime is all the time technically.

Cons

Nothing . It's the best in market much better than the rivals from my experience and testing.

Response from ASWAT Telecom & Media

Hello Wael, Thank you for taking the time to share your experience with us! We're glad we were able to meet your expectations! Thanks again!

hafsa
Overall rating
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My feedback for using ZIWO

Reviewed on 2021/06/19

ZIWO been a great help, since my profession is to connect with people all over the world, I never...

ZIWO been a great help, since my profession is to connect with people all over the world, I never faced any disconnection or networking errors while dialing internationally.

Pros

I have been using ZIWO since two years now, And I don't think I have used any software fastest and easiest than ZIWO.

Cons

I think ZIWO should have a feature where we can select which country we can dial on, without the country code.

Response from ASWAT Telecom & Media

Hafsa, Thank you so much for taking the time to leave an excellent rating. Also, we appreciate your suggestion on how to make our dialing more efficient, and now this feature is available! Thanks again, cheers!

Showing 5 reviews of 84 Read all reviews

ZIWO FAQs

Below are some frequently asked questions for ZIWO.

ZIWO offers the following pricing plans:

  • Starting from: US$40,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists. Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center.

ZIWO has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

ZIWO supports the following languages:

Arabic, English, French

ZIWO supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ZIWO integrates with the following applications:

Freshdesk, Freshsales, HubSpot CRM, Intercom, Microsoft Azure, Salesforce Sales Cloud, Zapier, ZenDesk Chat, Zendesk Sell, Zendesk Suite, Zendesk Suite, Zoho Checkout, Zoho Flow, Zoho Sheet, Zoho WorkDrive

ZIWO offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for ZIWO.