About ZIWO
ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...
ZIWO has readymade plugins with most CRM and is integrable with any app, thanks to an open API architecture.
ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Customer Experience is vital for your business, so join the hundreds of happy, innovative companies such as Carrefour, Deliveroo, Floward, or Damac, who already use ZIWO Superpowers.
Key benefits of ZIWO
*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier & ZOHO
* Call Tracking feature can be implemented for Developers in very simple steps for sales & marketing campaign tracking
* Call Masking protects your customers private data and enables smooth communication between your business and your clients
*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips
*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display
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Reviews
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- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
ZIWO review
Reviewed on 2023/09/18
Pros
Easy to use, easy to setup and easy to fix any problems
Cons
Could have better guide for users to checkout to be able to use the tool
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ziwo is great
Reviewed on 2023/08/25
Pros
itnis very easy to use and can track calls at real time, east to back track recent conversations
Cons
intl numbers usually do not function correctly
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Calls time
Reviewed on 2021/07/25
Excellent
Excellent
Pros
Modern and easy to use. Anyone can take benefits form it.
Cons
It should have captures in different languages.
Response from ASWAT Telecom & Media
Thank you for your amazing review, we're so glad to hear that you found our platform helpful.
We appreciate your excellent suggestions regarding the language, we are working on it, in fact, we have just launched ZIWO in Arabic recently. Thank you again, cheers!
- Industry: Real Estate
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good option for real estate companies
Reviewed on 2023/11/30
Pros
very convenient , Easy to use , conference call option
Cons
call lagging and no history after 2-3 days
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 2023/11/30
Pros
Easy to use and it is cheaper than using your cellphone
Cons
Nothing nothing nothing nothing nothing nothing
ZIWO FAQs
Below are some frequently asked questions for ZIWO.Q. What type of pricing plans does ZIWO offer?
ZIWO offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Available
Cloud Business Phone System: $40 Billed Monthly. Ideal for non-customer facing teams or receptionists. Cloud Contact Center: $109 Billed Monthly. Ideal for Call Center.
Q. Who are the typical users of ZIWO?
ZIWO has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ZIWO support?
ZIWO supports the following languages:
Arabic, English, French
Q. Does ZIWO support mobile devices?
ZIWO supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ZIWO integrate with?
ZIWO integrates with the following applications:
Freshdesk, Freshsales, HubSpot CRM, Intercom, Microsoft Azure, Salesforce Sales Cloud, Zapier, Zendesk Sell, Zendesk Suite, Zoho Checkout, Zoho Flow, Zoho Sheet, Zoho WorkDrive
Q. What level of support does ZIWO offer?
ZIWO offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ZIWO.
Call Centre Software
