ZIWO

API Based cloud contact center software with CRM Integration

About ZIWO

ZIWO is a cloud-based call center platform designed for sales, marketing, customer support, and developer teams to help them communicate with clients through real or virtual agents. Features include CRM integration, auto-dialing, virtual phone numbers, call queuing, call logging, and more.

ZIWO enables call center managers to hire and manage agents from anywhere in the world using the web-based interface. With the real-time communication (RTC) interface, employees can manage login, transfers, and statuses, enabling managers to have a complete and up-to-date overview of agent activity, regardless of their geographical location. The roaming agent feature enables employees to work remotely using the ZIWO platform or a webphone so teams can continue to work and communicate outside the office environment.

With ZIWO, incoming calls can be tracked and the call flow organized using intelligent routing according to language, services required, priority, and more. Incoming calls can be categorized as VIP or blacklist, and dedicated scenarios can be applied when these numbers make contact. With pre-built widgets for agent numbers, calls answered vs logged in agents, performance, call reaction, and first call resolution (FCR) figures, managers can see real-time statistics and insights on performance and call volume, enabling them to make changes in staffing levels if necessary.

With the pop-up caller info display, agents are able to see a detailed status of inbound calls. This ensures that agents are aware of the reason for any call blocking, redirect, or prioritization. Additionally, call history can be tracked in the call dialogue box to provide an overview of communication history should further detail be required in the future.

Pricing starting from:

US$109,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of ZIWO

*API Based Readymade CRM plugins for Salesforce, Zendesk, Freshdesk, Freshsales, MS Dyamics 365, Zapier & ZOHO
* Call Tracking feature can be implemented for Developers in very simple steps for sales & marketing campaign tracking
* Call Masking protects your customers private data and enables smooth communication between your business and your clients
*Agent and Admin Mobile App makes ZIWO available on the go with inbound, outbound calling, call recording, status change all at your fingertips
*Know actual emotion of your customers with this AI based Emotion Tracking feature available for all Call Recordings with emoji display

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, India, Japan, United States

Supported Languages

English, French

Pricing starting from:

US$109,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

Ziwo outbound campaigns dashboard
API Based CRM Plugins
Call Detail Record
WhatsApp for Business
Call Whispering
Live KPI Dashboard
ZIWO Platform
View 8 more
ZIWO video ZIWO video ZIWO video ZIWO video ZIWO video ZIWO video ZIWO video ZIWO screenshot: Ziwo outbound campaigns dashboard ZIWO screenshot: API Based CRM Plugins ZIWO screenshot: Call Detail Record ZIWO screenshot: WhatsApp for Business ZIWO screenshot: Call Whispering ZIWO screenshot: Live KPI Dashboard ZIWO screenshot: ZIWO Platform

Features

Total features of ZIWO: 69

  • API
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Computer Telephony Integration
  • Conversion Tracking
  • Dashboard Creation
  • Employee Activity Monitoring
  • Event Triggered Actions
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Inbound Call Center
  • Keyword Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • On-Demand Recording
  • Outbound Call Center
  • Performance Metrics
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Scheduled Recording
  • Service Level Agreement (SLA) Management
  • Softphone Software
  • Text to Speech
  • Time Zone Tracking
  • Training Management
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Voice Customization
  • Widgets
  • Workforce Management

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Reviews

Overall rating

4,6 /5
(33)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,5/5
Customer Support
4,6/5

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Showing 5 reviews of 33
Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing software

Reviewed on 2020/02/20

Perfect software

Perfect software

Pros

User friendly reports and customer service

Cons

After the last update there is no issues with the software

Response from ASWAT Telecom & Media

Thanks you so much

Morad J.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ZIWO review

Reviewed on 2020/05/28

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Pros

Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons

The reporting panel could use some improvements.

It would be better to be able to send the call record as a link.

Response from ASWAT Telecom & Media

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Muhammed S.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Aswat

Reviewed on 2020/08/18

Nil

Nil

Pros

Great software, works out perfectly for me.

Cons

There is a delay of 2-4 seconds on a call.

Response from ASWAT Telecom & Media

Great Muhammed. Happy to assist you in your work !

Khalid L.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 2020/12/27

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports...

Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Pros

Easy Integration, easy to use, agents, find it easy to use

Cons

It was a smooth Integration, didnt face any issue

Response from ASWAT Telecom & Media

Thanks khalid for your kind words

Munyaradzi S.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZIWO

Reviewed on 2020/10/29

we are able to assist our customers effectively and in a timely manner.

we are able to assist our customers effectively and in a timely manner.

Pros

- The software is modern and user friendly.
- l like the Live dashboard feature as it allows us to do real-time monitoring of the team that is logged in.
- the ability to track all the calls that are recorded easily.

Cons

nothing at the moment, the software is easy to use.

Response from ASWAT Telecom & Media

Thank you so much for your kind words !

Showing 5 reviews of 33 Read all reviews

ZIWO FAQs

Below are some frequently asked questions for ZIWO.

ZIWO offers the following pricing plans:

  • Starting from: US$109,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

$109/agent/month billed quarterly. Includes all ZIWO features.

We do not have any information about ZIWO features

ZIWO has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ZIWO supports the following languages:

English, French

ZIWO supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

ZIWO integrates with the following applications:

Freshdesk, Freshworks CRM, SAP Customer Experience, Salesforce Sales Cloud, Zapier, Zendesk, Zendesk Sell

ZIWO offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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