BuildOps

4.6 (142)
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Cloud-based software for commercial MEP contractors

About BuildOps

BuildOps is a software for commercial trade businesses that enhances operations for contractors managing large-scale projects and maintenance. The platform features modules for lead generation, project planning, equipment maintenance, and client invoicing. Key features include project management, seamless service workflows, and real-time job tracking.

It offers tools for material orders, crew management, and job costing. Its service modules streamline workflows from quotes to invoicing, fostering long-term client relationships. Designed for HVAC, electrical, plumbing, refrigeration, and fire/life safety contractors, BuildOps optimizes operations, ensures compliance, and boosts profitability. By consolidating business data, it empowers informed decisions, eliminating inefficiencies and improving cash flow.


Key benefits of BuildOps

• BuildOps smart scheduling optimizes dispatching as calls come in.

• Users can automate scheduled preventative maintenance with BuildOps.

• Gated workflows from BuildOps ensure technicians complete steps A and B before moving along to C.

• Create and track proposals with BuildOps to speed up quotes and approvals.


Images

BuildOps Software - BuildOps Mobile Invoicing + Signature Collection: Contractors make payment easier for their customers AND get paid faster with seamless mobile invoicing that integrates directly with their trusted accounting platform (meaning no double entry).
BuildOps Software - BuildOps Asset Management: Optical character recognition (OCR) means techs take a photo of the asset data plate + our software extracts the critical info, accurately documenting and organizing all equipment history.
BuildOps Software - BuildOps Customize workflows and assign to jobs to ensure technicians capture everything necessary before moving on. Workflows can include anything from requiring a form be filled out to collecting a customer signature.
BuildOps Software - BuildOps Boss Board: Reporting across any metrics you need, all in one place. Empower your team to monitor technician success, identify trends, and make decisions backed by data.
BuildOps Software - BuildOps Custom Forms: Create and customize forms, then attach to a job or assign to your technicians. Forms enforce quality, consistency, and proper documentation. And they can be used for anything you want, from COVID-19 Safety to Refrigerant Tracking.
BuildOps Software - BuildOps Lightning-Speed Scheduling: At a glance, you can see when all visits are due, ensure they're scheduled to be done on time, and even bulk schedule in one click. No more letting service agreements fall through the cracks.
BuildOps Software - BuildOps Dispatching: Keep your dispatchers happy by allowing them to create, edit + view jobs without ever having to leave the dispatch map. Know where your techs are, their unique skill sets + when they’re available for the next job.
BuildOps Software - BuildOps Project Management: Deliver on schedule + within budget with full visibility into the critical KPIs (+ more):
- Projected profit + profit to date
- Margins
- Budgeting, job costing + utilization amounts
- Even the weather on location
View 10 more
BuildOps video
BuildOps video
BuildOps Software - BuildOps Mobile Invoicing + Signature Collection: Contractors make payment easier for their customers AND get paid faster with seamless mobile invoicing that integrates directly with their trusted accounting platform (meaning no double entry).
BuildOps Software - BuildOps Asset Management: Optical character recognition (OCR) means techs take a photo of the asset data plate + our software extracts the critical info, accurately documenting and organizing all equipment history.
BuildOps Software - BuildOps Customize workflows and assign to jobs to ensure technicians capture everything necessary before moving on. Workflows can include anything from requiring a form be filled out to collecting a customer signature.
BuildOps Software - BuildOps Boss Board: Reporting across any metrics you need, all in one place. Empower your team to monitor technician success, identify trends, and make decisions backed by data.
BuildOps Software - BuildOps Custom Forms: Create and customize forms, then attach to a job or assign to your technicians. Forms enforce quality, consistency, and proper documentation. And they can be used for anything you want, from COVID-19 Safety to Refrigerant Tracking.
BuildOps Software - BuildOps Lightning-Speed Scheduling: At a glance, you can see when all visits are due, ensure they're scheduled to be done on time, and even bulk schedule in one click. No more letting service agreements fall through the cracks.
BuildOps Software - BuildOps Dispatching: Keep your dispatchers happy by allowing them to create, edit + view jobs without ever having to leave the dispatch map. Know where your techs are, their unique skill sets + when they’re available for the next job.
BuildOps Software - BuildOps Project Management: Deliver on schedule + within budget with full visibility into the critical KPIs (+ more):
- Projected profit + profit to date
- Margins
- Budgeting, job costing + utilization amounts
- Even the weather on location

Not sure about BuildOps? Compare with a popular alternative

BuildOps

4.6 (142)
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Starting Price

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US$297.00
month

Pricing Options

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Free trial
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.6 /5
(142)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 142
Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great OPS System

Reviewed on 2023/11/28

Pros

Outstanding customer service and user-friendly system. The ability to include accounting and operation on the same platform is a plus.

Cons

Service agreements need improvement on tasking and assets.
Project needs improvement on gatt chart
Reporting does not show all the data we expect such as the total cost of the contract.

Tori
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Year Down

Reviewed on 2024/03/28

Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and...

Overall, we've been very happy with Build Ops. It helped us locate some holes in our processes and has made for better communication between our internal staff and also the customers.

Pros

Having used Build Ops going on my second year now, I will say that there are a lot of features I really like. It's very handy for the technicians to be able to get their own PO numbers most of all. It is also nice to have a history of all the work that has been done broken down by equipment. I also have enjoyed getting to use the AI feature to put more information on the invoices we send out. It saves me a ton of time in writing up the report.

Cons

I don't have any real issues with Build Ops that wouldn't exist with any similar service. Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any software we were using in this capacity.

Alternatives Considered

FieldEdge

Reasons for Switching to BuildOps

It was a good combination of features we were looking for and a competitive price.
Frederick
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Was promised the world by the salesman and let down

Reviewed on 2023/12/06

It seems that the software needs a few more years of development to be branded as a premium...

It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the software's function and work flow is not congruent throughout.

Pros

Having the schedule connect directly to jobs works well, seeing visit information for the techs in the field.

Cons

There is a lot of information however it is not always easy to find or view in a useful manner. It seems like there are many ways to customize the software however few of the customizations are ways that we need it to be.

Alternatives Considered

ServiceTitan and Jobber

Reasons for Choosing BuildOps

We were hoping for more features including POs, scheduling, and budgeting on projects

Switched From

AppSheet

Reasons for Switching to BuildOps

Features and we believed it would cover the all the work we do in the feild

Response from BuildOps

We are so sorry to hear about your onboarding experience. It sounds like there is too much information without enough guidance.

Thank you for your feedback. We hear you loud and clear, and our customer success team should be reaching out to you directly if they haven't already.

David
Overall rating
  • Industry: Facilities Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Happy Daily User of BuildOps

Reviewed on 2024/03/19

Overall, we are happy with this program. This was our third software program we tried.
As with any...

Overall, we are happy with this program. This was our third software program we tried.
As with any software system there will be problems and challenges. BuildOps has a great tech support group in place. We can call, email, or text and get a very quick response. We can text a video or screenshot of a problem and get immediate help.

Pros

Makes it easy to follow service calls from dispatch, repairs, and billing.
Creating PO's helps with accounting for parts costs and making sure we are billing for everything purchased.
Technical support is wonderful.

Cons

There are issues with the preventative maintenance side of it. They are constantly making updates.

Neil
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BuildOps Partnership

Reviewed on 2023/12/20

My overall experience with the platform and employees at BuildOps has been a game changer for our...

My overall experience with the platform and employees at BuildOps has been a game changer for our company. As our volume of work has increased, we have not had to increase manpower. After implementation, we were actually able to decrease the amount of administrative staff on site thanks to the increase in efficiencies and with the work volume increasing, we have been able to maintain the reduced workforce as a cost savings to the bottom line.

Pros

To us, the best part of BuildOps is the fluidity of information across the entire platform. Information can be entered and will update immediately to our field techs who access the platform using iPads. This ensures the information provided is the most up to date and accurate. The Job Reporting feature ensures we are able to accurately bill out jobs within 24 hours of completing the job.

Cons

The enhancement that I am looking forward to most is the Purchase Requisition feature inside the purchasing module. This will help our purchasing department to ensure everything is ordered on a tech's order sheet. The current process we are using is time consuming and leaves the option for errors in data entry. Very much looking forward to this enhancement so our purchasing department can be streamlined the way BuildOps has solved issues throughout other aspects of the company.

Showing 5 reviews of 142 Read all reviews

BuildOps FAQs

Below are some frequently asked questions for BuildOps.

BuildOps offers the following pricing plans:

  • Free Trial: Not Available

Please contact BuildOps directly for pricing information.

BuildOps has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

BuildOps supports the following languages:

English

BuildOps supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BuildOps integrates with the following applications:

NetSuite, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Sage Intacct, Viewpoint Spectrum, Viewpoint Vista

BuildOps offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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