BuildOps

Commercial service software for HVAC, plumbing and electric

5 /5 (8 reviews) Write a Review!

BuildOps Overview

What is BuildOps?

BuildOps is a field service management platform for commercial HVAC, mechanical, electrical, and plumbing contractors to manage schedules, dispatching, workflows, and invoicing. Features include live technician status updates, workforce capacity planning, equipment tracking, e-signatures, and more.

With BuildOps, users can schedule and dispatch jobs from the office to on-location technicians' mobile devices so all users have up-to-date scheduling information. Technicians can see full job history, take photos, build quotes, and obtain signatures directly in the platform which are automatically synced across all devices, removing the need for double entry. Smart scheduling enables dispatching to occur in the moment calls are received, enabling faster technician response times. Additionally, the platform keeps track of equipment maintenance, automatically scheduling routine and preventative maintenance to ensure optimal functionality of equipment.

With BuildOps real-time location visibility, dispatch teams have a full view of all jobs allocated and the location of each technician. This enables any changes or new jobs to be allocated efficiently depending on the current work load, skillset, and location of each technician. Additionally, dispatchers can extend, shorten, cancel, and reschedule jobs using the point-and-click interface which is automatically reflected across all platforms.

With BuildOps mobile and web-based applications, communication between office staff and field technicians is facilitated in order to maintain open lines of communication for urgent jobs or changes to current jobs. Gated workflows ensures technicians complete jobs with the correct sequencing, preventing the job from proceeding to the next step in the platform until all preceding steps have been completed.

BuildOps Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Please contact BuildOps directly for pricing information.


BuildOps Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

BuildOps dispatch board
BuildOps customer records
BuildOps quotes
BuildOps reporting
BuildOps invoicing mobile device view
BuildOps video BuildOps screenshot: BuildOps dispatch board BuildOps screenshot: BuildOps customer records BuildOps screenshot: BuildOps quotes BuildOps screenshot: BuildOps reporting BuildOps screenshot: BuildOps invoicing mobile device view

BuildOps Reviews

BuildOps Reviews

Overall rating
5
/
5
Excellent
8

Very good
0

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
100% recommended this app
Chris M.

Commercial and Residential HVAC/R company

Equipment info requirred
Drive time clock
Partnership agreements
Staff and programmers very great service


Tim C.

Build Ops- Hands down the best product for subcontractor teams!!

This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps.


Paul T.

BuildOps has completely transformed our business to being incredibly efficient

Buildops has literally transformed our business in so many ways it is really mind boggling. I didn’t even realize that their was this much opportunity out there. Our company had 5 separate softwares and switching over to Buildops has brought it all under a single roof and dramatically increased efficiency and output. Our folks out in the field and in the back office can share information seamlessly which eliminates the biggest challenge of a service business like ours. Our service to our customers is infinitely better than before because we all the information right at our fingertips and customers get instant info on services performed with real time notifications. The offline multiple phone and video upload is a massive time saver and our techs love using the app. Being built on current tech, this company is the future. The quotes piece is world class and they even have OCR built in so technicians can take a photo and it automatically populates make, model and serial number into the app. Techs love it, our customers love it, and the team is incredibly helpful 24/7.


Matthew A.

Highly Recommend for Electrical Contractors


Arnold W.

Build Ops, Woody

Great produce, great team. Very focused on the client


Chris M.
Industry: Construction
Company size: 11-50 Employees

Commercial and Residential HVAC/R company

Used Daily for 1-5 months
Reviewed on 2020/06/11
Review Source: SoftwareAdvice

Equipment info requirred
Drive time clock
Partnership agreements
Staff and programmers very great service

Pros

Inventory management
Ease of use
Can not skip steps being a tech
Can not clock out without necessary info

Cons

none at this time. We all are excited to have this software

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tim C.
Industry: Construction
Company size: 2-10 Employees

Build Ops- Hands down the best product for subcontractor teams!!

Used Daily for 1-5 months
Reviewed on 2019/11/06
Review Source: Capterra

This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps.

Pros

Super simple and easy to navigate around. The buttons and color scheme make it hard to mess up- even for non tech guys like the guys I have in the field and office. Schedule and planning in advance are huge. The Dispatch board is hands down the best dispatch board around. Compare their dispatch board to any other software and you will see its light years ahead of the game with the multiple techs and expanded view. The recurring services is massive and OCR is truly new age tech. My techs love the notes and asset history info on every job and the ability to see everything about every job and its past history with the click of a button. the time tracking functionality is the best native experience for an integrated time tracking solution I have seen out there and the photo video ability to do 10 of them or more at a time and still keep moving on the jobs blows every one else out of the water. Just a really seamless suite of amazing features that all make things so much easier and more importantly make us more profitable.

Cons

The team is second to none and I am happy with everything that they have communicated and delivered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Paul T.
Industry: Facilities Services
Company size: 11-50 Employees

BuildOps has completely transformed our business to being incredibly efficient

Used Daily for 6-12 months
Reviewed on 2019/11/05
Review Source: Capterra

Buildops has literally transformed our business in so many ways it is really mind boggling. I didn’t even realize that their was this much opportunity out there. Our company had 5 separate softwares and switching over to Buildops has brought it all under a single roof and dramatically increased efficiency and output. Our folks out in the field and in the back office can share information seamlessly which eliminates the biggest challenge of a service business like ours. Our service to our customers is infinitely better than before because we all the information right at our fingertips and customers get instant info on services performed with real time notifications. The offline multiple phone and video upload is a massive time saver and our techs love using the app. Being built on current tech, this company is the future. The quotes piece is world class and they even have OCR built in so technicians can take a photo and it automatically populates make, model and serial number into the app. Techs love it, our customers love it, and the team is incredibly helpful 24/7.

Pros

The best part is its super easy to use and so well thought out that it takes most of our folks just a few hours before they get comfortable with the basics. Its powerful under the hood but easy to navigate. We have gone paperless and having everything talk to the each other has reduced our admin burden enormously. Our revenues are up with the photos/videos and quotes that make the entire process seamless.

Cons

We haven’t had any negative experiences with this software. It’s a real godsend.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew A.
Industry: Government Relations
Company size: 201-500 Employees

Highly Recommend for Electrical Contractors

Used Other for 6-12 months
Reviewed on 2020/10/22
Review Source: Capterra

Pros

Intuitive and easy to use platform, that allows for mass collaboration and transparency . Easily digitize your commercial service. The company was built by an experienced dev team from the industry, combined with a group of all stars who have years of experience in construction, and collaborating with associations like ABC (Associated Builders and Contractors) to help make our contractors win more work, deliver it effectively and do it safer.

Cons

As a team they are continuing to build features, and like any growing software company they continue to grow capabilities based on customer feedback from the industry and associations they collaborate with.

Response from BuildOps

We really appreciate your feedback, Matt. Thank you for taking the time to leave a review!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Arnold W.
Industry: Facilities Services
Company size: 2-10 Employees

Build Ops, Woody

Used Daily for 1-5 months
Reviewed on 2020/10/16
Review Source: Capterra

Great produce, great team. Very focused on the client

Pros

The ability to add value for the end user is great. It helps people at all levels of the team to access Customer Information and allows them to see the history and challenges the customer may have. Customer service to the company that selects Build Ops is great.

Cons

I have heard that they are sometimes to helpful if there is such a thing. In some instances it would be nice to call them instead of them calling us.

Response from BuildOps

Thank you so much for leaving a review, Woody! We are thrilled by your positive feedback and greatly appreciate your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
10/10
Based on 8 user ratings
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BuildOps Pricing

BuildOps Pricing

Starting from
N/A
Free Trial
Value for money

Please contact BuildOps directly for pricing information.

Please contact BuildOps directly for pricing information.

Value for Money
5/5
Based on 8 user ratings
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BuildOps Features

BuildOps Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
5/5
Based on 8 user ratings
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Categories

Additional information for BuildOps

Additional information for BuildOps

Key features of BuildOps

  • Accounting Integration
  • Billing & Invoicing
  • CRM Integration
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Routing
  • Scheduling
  • Work Order Management

Benefits

- BuildOps smart scheduling optimizes dispatching as calls come in.

- Automate scheduled preventative maintenance with BuildOps.

- Gated workflows from BuildOps ensure technicians complete steps A and B before moving along to C.

- Create and track proposals with BuildOps to speed up quotes and approvals.

BuildOps FAQs

BuildOps FAQs

Below are some frequently asked questions for BuildOps.

Q. What type of pricing plans does BuildOps offer?

BuildOps offers the following pricing plans:

Free Trial: Available

Please contact BuildOps directly for pricing information.

Q. What are the main features of BuildOps?

BuildOps offers the following features:

  • Accounting Integration
  • Billing & Invoicing
  • CRM Integration
  • Contact Database
  • Contract Management
  • Custom Forms
  • Customer Database
  • Dispatch Management
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Routing
  • Scheduling
  • Work Order Management

Q. Who are the typical users of BuildOps?

BuildOps has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does BuildOps support?

BuildOps supports the following languages:

English

Q. What type of pricing plans does BuildOps offer?

We do not have any information about what BuildOps pricing plans

Q. Does BuildOps support mobile devices?

BuildOps supports the following devices:

Android, iPhone, iPad

Q. What other apps does BuildOps integrate with?

BuildOps integrates with the following applications:

QuickBooks Online Advanced, Spectrum

Q. What level of support does BuildOps offer?

BuildOps offers the following support options:

Phone Support, Online Support, FAQs