About BuildOps

BuildOps is an all-in-one platform for the modern commercial contractor to manage their operations from top to bottom. Designed specifically for those with five (5) or more service techs, the cloud-based platform streamlines communication between field and office, while driving efficiency across both. Contractors in commercial mechanical, electrical, plumbing, and fire safety love BuildOps because it's the first software of its kind built with their unique needs and workflows in mind.

With BuildOps, users can schedule and dispatch jobs from the office to on-location technicians' mobile devices so all users have up-to-date scheduling information. Technicians can see full job history, take photos, build quotes, and obtain signatures directly in the platform which are automatically synced across all devices, removing the need for double entry. Smart scheduling enables dispatching to occur in the moment calls are received, enabling faster technician response times. Additionally, the platform keeps track of equipment maintenance, automatically scheduling routine and preventative maintenance to ensure optimal functionality of equipment.

With BuildOps real-time location visibility, dispatch teams have a full view of all jobs allocated and the location of each technician. This enables any changes or new jobs to be allocated efficiently depending on the current work load, skillset, and location of each technician. Additionally, dispatchers can extend, shorten, cancel, and reschedule jobs using the point-and-click interface which is automatically reflected across all platforms.

With BuildOps mobile and web-based applications, communication between office staff and field technicians is facilitated in order to maintain open lines of communication for urgent jobs or changes to current jobs. Gated workflows ensures technicians complete jobs with the correct sequencing, preventing the job from proceeding to the next step in the platform until all preceding steps have been completed.

Key benefits of BuildOps

- BuildOps smart scheduling optimizes dispatching as calls come in.

- Automate scheduled preventative maintenance with BuildOps.

- Gated workflows from BuildOps ensure technicians complete steps A and B before moving along to C.

- Create and track proposals with BuildOps to speed up quotes and approvals.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

BuildOps Mobile Invoicing + Signature Collection: Contractors make payment easier for their customers AND get paid faster with seamless mobile invoicing that integrates directly with their trusted accounting platform (meaning no double entry).
BuildOps Comprehensive Asset Management: Optical character recognition (OCR) means techs take a photo of the asset data plate + our software extracts the critical info, accurately documenting and organizing all equipment history.
BuildOps Gated Workflows: Customize workflows + assign to jobs to ensure technicians capture everything necessary before moving on. Workflows can include anything from requiring a form be filled out to collecting a customer signature.
The BuildOps Boss Board: Reporting across any metrics you need, all in one place. Empower your team to monitor technician success, identify trends, and make decisions backed by data.
BuildOps Custom Forms: Create and customize forms, then attach to a job or assign to your technicians. Forms enforce quality, consistency, and proper documentation. And they can be used for anything you want, from COVID-19 Safety to Refrigerant Tracking.
BuildOps Lightning-Speed Scheduling: At a glance, you can see when all visits are due, ensure they're scheduled to be done on time, and even bulk schedule in one click. No more letting service agreements fall through the cracks.
BuildOps Dispatching Made Easy: Keep your dispatchers happy by allowing them to create, edit + view jobs without ever having to leave the dispatch map. Know where your techs are, their unique skill sets + when they’re available for the next job.
BuildOps Project Management: Deliver on schedule + within budget with full visibility into the critical KPIs (+ more):
- Projected profit + profit to date
- Margins
- Budgeting, job costing + utilization amounts
- Even the weather on location
View 9 more
BuildOps video
BuildOps screenshot: BuildOps Mobile Invoicing + Signature Collection: Contractors make payment easier for their customers AND get paid faster with seamless mobile invoicing that integrates directly with their trusted accounting platform (meaning no double entry). BuildOps screenshot: BuildOps Comprehensive Asset Management: Optical character recognition (OCR) means techs take a photo of the asset data plate + our software extracts the critical info, accurately documenting and organizing all equipment history. BuildOps screenshot: BuildOps Gated Workflows: Customize workflows + assign to jobs to ensure technicians capture everything necessary before moving on. Workflows can include anything from requiring a form be filled out to collecting a customer signature. BuildOps screenshot: The BuildOps Boss Board: Reporting across any metrics you need, all in one place. Empower your team to monitor technician success, identify trends, and make decisions backed by data. BuildOps screenshot: BuildOps Custom Forms: Create and customize forms, then attach to a job or assign to your technicians. Forms enforce quality, consistency, and proper documentation. And they can be used for anything you want, from COVID-19 Safety to Refrigerant Tracking. BuildOps screenshot: BuildOps Lightning-Speed Scheduling: At a glance, you can see when all visits are due, ensure they're scheduled to be done on time, and even bulk schedule in one click. No more letting service agreements fall through the cracks. BuildOps screenshot: BuildOps Dispatching Made Easy: Keep your dispatchers happy by allowing them to create, edit + view jobs without ever having to leave the dispatch map. Know where your techs are, their unique skill sets + when they’re available for the next job. BuildOps screenshot: BuildOps Project Management: Deliver on schedule + within budget with full visibility into the critical KPIs (+ more):
- Projected profit + profit to date
- Margins
- Budgeting, job costing + utilization amounts
- Even the weather on location

Features

Total features of BuildOps: 59

  • API
  • Accounting Integration
  • Alerts/Notifications
  • Approval Process Control
  • Asset Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • CRM
  • Capacity Management
  • Contact Database
  • Contract/License Management
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Forms
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Equipment Maintenance
  • Equipment Tracking
  • File Storage
  • For Commercial and/or Industrial Electrical Contractors
  • For HVAC Companies
  • GPS
  • IT Asset Tracking
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Mobile App
  • Mobile Signature Capture
  • Online Time Clock
  • Planning Tools
  • Preventive Maintenance
  • Project Management
  • Projections
  • Proposal Generation
  • Quotes/Estimates
  • Real Time Data
  • Real-time Updates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History
  • Technician Management
  • Time Tracking
  • Work Order Creation
  • Work Order Management

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AroFlo

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Jobber

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Reviews

Overall rating

5 /5
(8)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 8
Chris M.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Commercial and Residential HVAC/R company

Reviewed on 2020/06/11

Equipment info requirred
Drive time clock
Partnership agreements
Staff and programmers very great...

Equipment info requirred
Drive time clock
Partnership agreements
Staff and programmers very great service

Pros

Inventory management
Ease of use
Can not skip steps being a tech
Can not clock out without necessary info

Cons

none at this time. We all are excited to have this software

Tim C.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Build Ops- Hands down the best product for subcontractor teams!!

Reviewed on 2019/11/06

This is literally my fourth time around with some type of field service platform and I almost gave...

This is literally my fourth time around with some type of field service platform and I almost gave up. I just didn't think that it existed. I am beyond satisfied with BuildOps. Its easy and and most important, it is clear. The actual implementation was painless and I loved working with the team. having spent time in the trenches and having contractors on the team made all the difference. They knew the business inside and out and that made the software so much more intuitive. Other software providers just don't have the Contractor experience on the table. The weekly view and ability to schedule months out is revolutionary for us. Regular updates and amazing updates keep things moving in exactly the right direction. If you want well structured software, do yourself a favor, and take a hard look at BuildOps.

Pros

Super simple and easy to navigate around. The buttons and color scheme make it hard to mess up- even for non tech guys like the guys I have in the field and office. Schedule and planning in advance are huge. The Dispatch board is hands down the best dispatch board around. Compare their dispatch board to any other software and you will see its light years ahead of the game with the multiple techs and expanded view. The recurring services is massive and OCR is truly new age tech. My techs love the notes and asset history info on every job and the ability to see everything about every job and its past history with the click of a button. the time tracking functionality is the best native experience for an integrated time tracking solution I have seen out there and the photo video ability to do 10 of them or more at a time and still keep moving on the jobs blows every one else out of the water. Just a really seamless suite of amazing features that all make things so much easier and more importantly make us more profitable.

Cons

The team is second to none and I am happy with everything that they have communicated and delivered.

Paul T.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

BuildOps has completely transformed our business to being incredibly efficient

Reviewed on 2019/11/05

Buildops has literally transformed our business in so many ways it is really mind boggling. I...

Buildops has literally transformed our business in so many ways it is really mind boggling. I didn’t even realize that their was this much opportunity out there. Our company had 5 separate softwares and switching over to Buildops has brought it all under a single roof and dramatically increased efficiency and output. Our folks out in the field and in the back office can share information seamlessly which eliminates the biggest challenge of a service business like ours. Our service to our customers is infinitely better than before because we all the information right at our fingertips and customers get instant info on services performed with real time notifications. The offline multiple phone and video upload is a massive time saver and our techs love using the app. Being built on current tech, this company is the future. The quotes piece is world class and they even have OCR built in so technicians can take a photo and it automatically populates make, model and serial number into the app. Techs love it, our customers love it, and the team is incredibly helpful 24/7.

Pros

The best part is its super easy to use and so well thought out that it takes most of our folks just a few hours before they get comfortable with the basics. Its powerful under the hood but easy to navigate. We have gone paperless and having everything talk to the each other has reduced our admin burden enormously. Our revenues are up with the photos/videos and quotes that make the entire process seamless.

Cons

We haven’t had any negative experiences with this software. It’s a real godsend.

Alfred M.
Overall rating
  • Industry: Facilities Services
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

World-Class Field Service Platform!

Reviewed on 2019/11/06

BuildOps team knows what they are doing. They are different from every other software in that they...

BuildOps team knows what they are doing. They are different from every other software in that they LISTEN. They want to know how their customers think and feel and get deep into the weeds with us. They are constantly making improvements. I have spent a lot of time with the team at their training and their offices since we are close to their main office and am always blown away at how much good intel they have on the market and best practices. They have a loyal customer in us for good and we plan to be with them for many many years into the future. It was a big decision for us to go with them and I’ll tell you it was not a quick choice. We know that if we want to expand to other cities and states that we needed to get on a modern all in one solution that did it all and thought like we did. BuildOps was that solution.

Pros

Design, design, and design. So easy to use for my guys in the field that want simple. Anything not extremely simple will not get used. My guys get dirty in the field and want everything to be easy like to speak notes into the app and have it just translated into text and the problem sent over in the invoice. BuildOps does all of that and more.

Cons

This company doesn’t leave much to be desired. They are constantly releasing really cool new features but always err on the side of over communicating and keep you in the loop exactly how I like it.

Scott U.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

“Thanks BuildOps. You have a great product that solved our problems.”

Reviewed on 2019/11/19

I began helping a friend with his business about two years ago now. I started working with the...

I began helping a friend with his business about two years ago now. I started working with the girls in the back office and watched them use so much paper it was crazy. I was trying to help and get things organized so that if something happened to one of the managers, we would have a backup plan and wouldn’t be left scrambling. After some time, I just started running the office and was overwhelmed at all the moving parts. I knew there had to be a better way. A friend told me about BuildOps and I had such a nice conversation with[SENSITIVE CONTENT HIDDEN] and SENSITIVE CONTENT HIDDEN]over there that I thought this was probably worth taking a deeper look at. Fast forward, just a couple months later, and life is so different. I’m organized, I scheduled jobs on the cloud-based software so its available literally 24-7 no matter where anyone is, and you service your customers from anywhere you need to. There is even a price book built in that we maintain in the back office so that the tech has access to accurate pricing of the job while on the job. Its hard to imagine that I recently lived in a world where I was not relying on BuildOps. I will say the first time I looked at the system I was pleasantly surprised. While it contained a ton of functionality, it was broken up into very clear modules and logical in how everything was laid out. The accounting connection is airtight and no more double-entry.

Pros

Ease of use is just the best out there hands down. So simple and powerful. Well thought through from end to end and everything under one platform.

Cons

No complaints. We are happy as a clam about BuildOps.

Showing 5 reviews of 8 Read all reviews

BuildOps FAQs

Below are some frequently asked questions for BuildOps.

BuildOps offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Please contact BuildOps directly for pricing information.

We do not have any information about BuildOps features

BuildOps has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

BuildOps supports the following languages:

English

BuildOps supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

BuildOps integrates with the following applications:

QuickBooks Online Advanced, Sage Intacct, Spectrum

BuildOps offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

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