Communication Studio 2.0

Go beyond IVRs, simple chatbots, NLU and RPA.

About Communication Studio 2.0

The 2nd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows. Learn how you can rapidly develop conversational applications and business processes automation to operate over any channel, and powered by the latest AI. Awarded Best AI Product In Telecom by CogX and named twice by Gartner Research as a top conversational AI platform alongside Google, Microsoft, IBM and Amazon. Explore how you can draw from our ever-expanding library of pre-designed patterns and templates to start iterating on your hyper-automated solutions today.

CS2.0 is built for problem solvers looking to go beyond IVRs, simple chatbots, RPA and NLU to create better-than-human experiences for employees and customers. It’s a platform that helps newcomers understand and succeed with conversational AI while being sophisticated enough to scale with those who appreciate what it means to have the tools and know-how to hyper-automate using all open technologies— all open AI, NLU and ML systems and services, all open 3rd-party systems and communication channels.

The OneReach.ai platform is overwhelmingly preferred by practitioners who are familiar with the pains and obstacles of deploying conversational AI and process automation. We also provide key learning resources and tools for newcomers of all technology backgrounds to understand conversational design, the technology, strategy and how to create successful hyper-automation of conversations and processes.

Integrations
Easily create custom integrations - Anything with an API can be integrated quickly
• SMS, Phone
• Voice
• SIP
• High Quality Codecs
• Email
• Rich Web Chat
• Slack
• WhatsApp
• Facebook Messenger
• Amazon Alexa
• Google Assistant
• iOS Business Chat
• Viber
• Microsoft Teams
• Direct Mail
• Telegram
• MobileWithin Apps
• HTTP
• Dynamic & Ephemeral Pages
• Rich Communication Service

Key benefits of Communication Studio 2.0

• Accelerate hyper-automation with aA complete set of no-code/low-code tools allows teams with varying technical abilities to work together to more easily create great conversational AI experiences.

• Tons of pre-designed patterns and templates, and we’re adding more all of the time.

• Custom reporting tools & management dashboards.

• Smooth work with any channels such as WhatsApp, Viber, Microsoft Teams and more.

• Companies can use an API to integrate the solution with various third-party payment gateways, customer relationship management (CRM), point-of-sale (POS), AI and electronic health records (EHR) solutions.

• Scalable, consumption-based pricing - pay for what you use.

• Trainings, webinars, great customer support, and Professional Services are provided.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Communication Studio 2.0 bot designer
Communication Studio 2.0 tables
Communication Studio 2.0 basis SMS Q&A
Communication Studio 2.0 bots
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Communication Studio 2.0 video Communication Studio 2.0 screenshot: Communication Studio 2.0 bot designer Communication Studio 2.0 screenshot: Communication Studio 2.0 tables Communication Studio 2.0 screenshot: Communication Studio 2.0 basis SMS Q&A Communication Studio 2.0 screenshot: Communication Studio 2.0 bots

Features

Total features of Communication Studio 2.0: 92

  • AI-assisted Development
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Appointment Scheduling
  • Attended Automation
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Business Process Automation
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Collaborative Development
  • Communication Management
  • Compliance Tracking
  • Content Library
  • Contextual Guidance
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Reports
  • Customizable Templates
  • Deployment Management
  • Design Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Automation
  • File Management
  • File Sharing
  • For Developers
  • For Healthcare
  • For Sales Teams/Organizations
  • For eCommerce
  • Forms Management
  • Geotargeting
  • Graphical Workflow Editor
  • Group Messaging
  • Human Handover
  • Image Recognition
  • Integration into Third Party Applications
  • Integrations Management
  • Intent Recognition
  • Iteration Management
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • No-Code
  • One-to-One Messaging
  • Optical Character Recognition
  • Performance Metrics
  • Performance Monitoring
  • Point of Sale (POS)
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process Builder
  • Process/Workflow Automation
  • Project Templates
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • SMS Messaging
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Task Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Unattended Automation
  • Virtual Personal Assistant (VPA)
  • Visual Modeling
  • Web/Mobile App Development
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4 /5
(2)
Value for Money
5/5
Features
4,5/5
Ease of Use
5/5
Customer Support
5/5

Already have Communication Studio 2.0?

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Write a Review!
Showing 5 reviews of 2
Tesa D.
Overall rating
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Text, web chat, and voice in the same interface

Reviewed on 2018/12/27

Pros

Manage your clients in a omnichannel system. The contact information is displayed on the main screen which is great for focusing on the main tasks and have what you need at your fingertips

Cons

I haven't found any cons about this software that we are actually using and switched on from another solution.

Abi M.
Overall rating
  • Company size: 2-10 Employees
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for intercommunication

Reviewed on 2019/02/27

Pros

This app is great for communicating with in companies, institutions, and personal businesses. It works very great with Windows!

Cons

I have not been able to use this app with any Apple devices. Those of us who are pro Apple, this is very confusing!

Communication Studio 2.0 FAQs

Below are some frequently asked questions for Communication Studio 2.0.

Communication Studio 2.0 offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Communication Studio 2.0 directly for pricing details.

We do not have any information about Communication Studio 2.0 features

Communication Studio 2.0 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Communication Studio 2.0 supports the following languages:

English

Communication Studio 2.0 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Communication Studio 2.0 integrates with the following applications:

Facebook, Microsoft Teams, Slack, Telegram

Communication Studio 2.0 offers the following support options:

Email/Help Desk, 24/7 (Live rep), Chat

Related categories

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