About ECP

ECP is a cloud-based assisted living solution designed to help group homes, rehabilitation centers, and independent living facilities manage processes related to individual care plans, resident assessments, audits, building maintenance, billing, and lead tracking. Users can integrate the application with existing systems to synchronize data and automatically create compliance questions, follow-ups, alerts, and reminders.

Key features of ECP include admissions management, care planning, meal and nutrition management, activity planning, medication tracking, incident management, and staff management. Customizable care levels for the EHR module offer resident-specific care plans and daily task lists, allowing teams to create audits based on charting details, refused care, missed charting, and more. The ECP Maintenance tool enables establishments to set up and track housekeeping tasks, building maintenance, and general community duties whilst maintaining state and federal regulatory standards.

ECP’s billing module automatically tracks billing items, assigns expenses, and creates invoices during service hours that are distributed to clients via traditional mail or email. Users can also generate status reports on conversion ratios, length of stay, key performance indicators, referral sources, campaigns, open leads, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English, Spanish

Images

ECP patient information
ECP medication charting
ECP alerts menu
View 4 more
ECP screenshot: ECP patient information ECP screenshot: ECP medication charting ECP screenshot: ECP alerts menu

Features

Total features of ECP: 27

  • Ad hoc Reporting
  • Alerts / Escalation
  • Assessment Management
  • Auditing
  • Automated Billing
  • Billing & Invoicing
  • Charting
  • Compliance Management
  • Customizable Reporting
  • Data Filtering
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Equipment Maintenance
  • Filtered Views
  • History Tracking
  • Incident Management
  • Invoice Processing
  • Progress Reports
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Work Order Management

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Reviews

Overall rating

4,7 /5
(26)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 26
Dan M.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pharmacy perspective on med/care charting software

Reviewed on 2020/05/06

The program is cost-effective, especially compared to competition. It is used at a variety of LTC...

The program is cost-effective, especially compared to competition. It is used at a variety of LTC locations through our pharmacies- 5 bed group homes to 100+ bed assisted living facilities. The ECP staff are incredibly helpful and friendly. There has been minimal downtime and countless improvements made since I've been involved with the program.

Pros

Ease of use is the most common praise from LTC facilities. The in-depth care charting tailored for LTC really sets the program apart from other software; its assessment and reporting tools are highly flexible and capable. People like the resident pictures and simple profile setup, and straightforward charting layout and process. Integration with the pharmacy software while not perfect is good and ever-improving. Medication orders go across as expected and reorders and problem submissions to the pharmacy are simple and effective.

Cons

I wish there were more alert features in the website. There's a dashboard in the mobile app, but it would be incredibly useful to have something similar that staff can check for new or updated medication orders pending verification, controlled substance count discrepancies, unified with current available overdue charting views. Startups can be labor-intensive as every medication order has to be verified, but this also gives security against error and flexibility not found in other pharmacy applications.

Response from ECP

Thanks for taking the time to leave such a thorough and kind review.

We're excited to inform you that we'll soon be redesigning the ECP home screen to allow for the addition of more alerting features, such as, indications of unread messages, pending medication/resident updates, queued refill requests, and we have plans for the mobile app to allow medication checking.

We'll be sure to keep you in the loop as we make these improvements.

Thanks again for the feedback and being one of our great pharmacy partners.

James Baumeister
Director of Pharmacy Systems

Char W.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ECP

Reviewed on 2020/05/12

Overall I have had all good experiences with ECP. It has made my world as Administrator much...

Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly

Pros

I come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.

Cons

There is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them

Response from ECP

Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents.

We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S.

Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community.

Thanks again for the great feedback.

Nicole Shelton
Senior Training and Compliance Specialist

Vicki D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Ecp usage

Reviewed on 2020/09/30

Very good

Very good

Pros

I like the new updates that come out. Once learned easy to use.

Cons

Not any training when updates are applied.

Megan J.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly and customizable.

Reviewed on 2020/05/27

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted...

We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.

Pros

I like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.

Cons

Every software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.

Response from ECP

Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments.

Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.

Debbie N.
Overall rating
  • Industry: Hospitality
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Questions and Behavior Cares.

Reviewed on 2020/05/27

All resident information and medications in on place is very helpful. Being able to access ECP when...

All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well.
If there was a way to indicate when a resident is on home health vs hospice that would be helpful

Pros

All documentation for all residents easily accessible.

Cons

Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful.

Response from ECP

Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP.

I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs.

A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice.

We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further.

We are continually making improvements to our product based on user suggestions and feedback.

Thank you again!
Carly Smith, Director of Quality Improvement

Showing 5 reviews of 26 Read all reviews

ECP FAQs

Below are some frequently asked questions for ECP.

ECP offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact ECP for pricing details.

ECP offers the following features:

  • Billing & Invoicing
  • Incident Management
  • Work Order Management

ECP has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

ECP supports the following languages:

English, Spanish

ECP supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations ECP has

ECP offers the following support options:

Phone Support, FAQs, Online Support

Related categories

See all software categories found for ECP.