About Updox

Updox is a cloud-based HIPAA compliant telemedicine solution that enables healthcare providers, pharmacists, and long-term care facilities to streamline operations related to patient engagement, communications, team collaboration, document management, and more. Professionals can utilize the platform to schedule appointments or recurring reminders, process online payments, and collect various forms.

Updox allows organizations to communicate with patients and team members via SMS or video chat as well as attach media, forms, or documents according to individual requirements. Users can collaborate with remote team members, maintain a staff and patient directory, and communicate with colleagues via personal or public conversation rooms. Plus, professionals can utilize the broadcasting functionality to send targeted messages to specific patients and remind them about upcoming physical examinations, checkups, immunizations, and more.

Updox comes with an application programming interface (API), which helps organizations integrate the solution with several third-party electronic health record (EHR) systems. The electronic fax system helps users send, receive, and store documents, define access permissions, and assign tasks among team members.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Updox video chat summary
Updox video chat
Updox text message
Updox send text message
Updox email messages
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Updox video
Updox video
Updox screenshot: Updox video chat summary Updox screenshot: Updox video chat Updox screenshot: Updox text message Updox screenshot: Updox send text message Updox screenshot: Updox email messages

Features

Total features of Updox: 19

  • API
  • Appointment Management
  • Communication Management
  • Credit Card Processing
  • Customizable Templates
  • Digital Signature
  • Document Management
  • Electronic Payments
  • Electronic Signature Capture
  • Fax Management
  • Forms Management
  • HIPAA Compliance
  • Inbox Management
  • Multi-Channel Communication
  • Reminders
  • Scheduling
  • Third Party Integration
  • Video Management
  • Web Forms

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Reviews

Overall rating

4,5 /5
(86)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,3/5

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Showing 5 reviews of 86
Cody S.
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazingly Easy to Use

Reviewed on 2020/05/26

Pros

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them.

Cons

Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request!

Frank B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Updox

Reviewed on 2020/05/19

Only wish that we could have our office phone number identified when texts and calls go to the...

Only wish that we could have our office phone number identified when texts and calls go to the patients.

Pros

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn.
Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes.
Charges are not per document or usage per client.
Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Cons

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number.

Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Joanne H.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Customer service problems

Reviewed on 2020/12/11

Excellent until this July, and terrible after that. This summer when they changed their business...

Excellent until this July, and terrible after that. This summer when they changed their business model they became a totally different company doing a totally different product. With no warning, they were "telamedicine" and not a secure fax catchment system. Probably they were taken over by someone who had vicious business habits.

Pros

In its previous rendition UpDox was very good and easy to use.

Cons

They changed their business model and become a more expensive rendition (four times as expensive) without warning and without giving the users a chance to move out. Their customer service did not respond. When I finally talked to a person (after calling sales, because no one else answers) they claimed they had tried to call and email the clinic many times. They did not because they had my personal cell phone that keeps records, and my personal email that does the same. They were lying. Then the representative said I was "borderline racist" because I objected to the fact that their "chat" option, the only one they previously allowed me to use was actually people from another country who had no power to do any actions at all. Then when I finally got a person on the line to cancel, after three months of calling, and three months of charging me four times the amount we had contracted for, they would not refund my money because supposedly they "had been available to use and had tried to contact me." Lying. The new business model. I am contacting my bank to let them know not to accept any more withdrawals from this company.

Response from Updox

Dr. Holland We're sorry you've had a difficult recent relationship with Updox. One clarification: Our "chat" option is staffed entirely by our own employees who work out of our Ohio office. We're proud of our diverse workforce that includes staff from different backgrounds, all of whom are empowered to provide exceptional service to our customers. While our business model has not changed (nor has our ownership), COVID obviously had a huge impact across healthcare and our telehealth solution (which we actually launched in 2019) became vital to many providers. Thank you for your previous partnership.

Sheila B.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software option for telemed, secure and easy to use!

Reviewed on 2020/05/12

Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll...

Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most.

Pros

The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice.

Cons

I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time.

Teresa D.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, easy to use

Reviewed on 2020/05/26

Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Had just a few problems with the initial startup with my computer illiterate co-workers, lol.

Pros

I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase.

Cons

The only thing I would change is showing the user name who sent the fax in case it doesn't go thru.

Showing 5 reviews of 86 Read all reviews

Updox FAQs

Below are some frequently asked questions for Updox.

Updox offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

Contact Updox directly for pricing details.

We do not have any information about Updox features

Updox has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Updox supports the following languages:

English

We do not have any information about what devices Updox supports

We do not have any information about what integrations Updox has

Updox offers the following support options:

Online Support, Knowledge Base, Phone Support, Video Tutorials

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