Cisco Jabber

Web conferencing, unified communications, voice & video call

4,3 /5 (923 reviews) Write a Review!

Cisco Jabber Overview

What is Cisco Jabber?

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, voice messaging, and web conferencing. Features include file sharing, call forwarding, desktop sharing, persistent chat, active in-call controls, smartwatch compatibility, and more.

With Cisco Jabber persistent chat, users can create multiple team spaces with advanced file sharing and search features. Members can be added from in-company contact databases or external sources and allocated individual permission levels to ensure data protection and security. With end-to-end encryption, chat history is securely retained for reference, including shared files and participant activity. Users can see an activity based presence of all contacts within a team space including active, in a meeting, presenting, out of office, and on a call.

With spontaneous conferencing features, individual chat windows and team spaces can be escalated to a conference call. Within video conferencing windows, members can see live activity indicators of other participants, including speaking, sharing screen, muted, and virtual hand raising. Additionally, with toggle view features, participants can filter through view options to see shared screens and participant camera views at the same time or enable single view.

Cisco Jabber enables calendar integration with Google Calendar, Microsoft Outlook, and IBM Lotus notes so meetings can be arranged and started directly from calendar invites. Additionally, the platform can be integrated with desk phones, headsets, Apple and Android smart watches, video conferencing equipment, and far-end cameras. Users can also utilize conference bridges including Cisco Meeting Server and Cisco Webex.

Cisco Jabber Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Value for money

Contact Cisco for pricing details.


Cisco Jabber Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 18 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Media

Cisco Jabber contacts list
Cisco Jabber meeting information
Cisco Jabber team spaces list view
Cisco Jabber team space group chat
Cisco Jabber HD video conferencing
Cisco Jabber screen share split view
Cisco Jabber video Cisco Jabber screenshot: Cisco Jabber contacts list Cisco Jabber screenshot: Cisco Jabber meeting information Cisco Jabber screenshot: Cisco Jabber team spaces list view Cisco Jabber screenshot: Cisco Jabber team space group chat Cisco Jabber screenshot: Cisco Jabber HD video conferencing Cisco Jabber screenshot: Cisco Jabber screen share split view

Cisco Jabber Reviews

Cisco Jabber Reviews

Overall rating
4,3
/
5
Excellent
431

Very good
370

Average
103

Poor
17

Terrible
2

Value for Money
4,1
Features
4,1
Ease of Use
4,4
Customer Support
4,2
87% recommended this app
Javier D.

The best unified communications application

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.


Verified Reviewer

While it's come a long way from its freeware days, Cisco needs to update this tool for the...

Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.


Verified Reviewer

Great Software

Cisco Jabber facilitates all the basic functions of a messenger, chatting,video and voice calls with utmost ease and so overally my experience is positive. However, more improvement needs to be done on the aspects of improving quality of voice calls.


Verified Reviewer

Improvement needed

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.


Rosemarie S.

Intuitive Interface to Communicate with Coworkers!

I have always found the simple user interface easy to navigate. It has always functioned exceptionally well.


Javier D.
Industry: Telecommunications
Company size: 51-200 Employees

The best unified communications application

Used Daily for 2+ years
Reviewed on 2019/09/16
Review Source: Capterra

My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 10 000+ Employees

While it's come a long way from its freeware days, Cisco needs to update this tool for the modern er

Used Daily for 2+ years
Reviewed on 2019/08/04
Review Source: Capterra

Jabber gets the job done for instant messaging, but companies need not worry about their employees getting lost in endless chats with each other. The interface is clunky and unintuitive. Setting a custom status is easy enough, but removing that status is not nearly as easy and requires an Internet search/hack.
The emoji set looks about as appealing as AOL Instant Messenger from the late 1990s, and at least once a day I send messages to the wrong person somehow. The lack of avatars is telling, and while it has some integration with ActiveDirectory/Outlook, other products do it better. Its best feature (by far) is the reminder to join WebEx meetings, which doesn't require opening any programs at all. Slack or Skype will give you a superior chat experience, but Jabber is typical of Cisco products with a focus on back-end telephony.

Pros

This product has excellent integration with other Cisco software, particularly WebEx

Cons

Has terrible emoji support; is not customizable in any meaningful way; often send messages to the wrong people due to a cluttered interface

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Banking
Company size: 10 000+ Employees

Great Software

Used Daily for 2+ years
Reviewed on 2020/10/31
Review Source: Capterra

Cisco Jabber facilitates all the basic functions of a messenger, chatting,video and voice calls with utmost ease and so overally my experience is positive. However, more improvement needs to be done on the aspects of improving quality of voice calls.

Pros

A simple glance at Cisco-Jabber's interface would intrigue you to navigate the software, it is really simple to use and any first timer would second me. I also love the fact that you can share your screen with quite a lot of ease. Intergration with other software, WebEx in particular, gives it a plus.

Cons

Voice quality is so terrible that my organisation disabled the feature within the first few days of use. The number of software that can be intergrated are really limited and large organisations may not even consider it as a pimary operating software. As much as file transfer is enabled, the process is notably so slow and also it does not save your login information which may slow you down when you are on the go. The messenger interface also looks outdated, to a trained eye.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 201-500 Employees

Improvement needed

Used Daily for 6-12 months
Reviewed on 2020/06/20
Review Source: Capterra

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Pros

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

Cons

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps.

My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Rating breakdown

Ease of Use

Likelihood to recommend: 3.0/10

Rosemarie S.
Industry: Telecommunications
Company size: 10 000+ Employees

Intuitive Interface to Communicate with Coworkers!

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

I have always found the simple user interface easy to navigate. It has always functioned exceptionally well.

Pros

Cisco Jabber makes it easy to create chat rooms with teammates to discuss projects. It also has a great search function that allows me to find anyone in my company who has a jabber account. This makes communicating quick and efficient!

Cons

I think if this software could integrate with larger business systems, it would be more powerful, such as offering it within a suite of other Cisco programs that businesses can utilize and reap the benefits of!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 923 user ratings
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Cisco Jabber Pricing

Cisco Jabber Pricing

Starting from
N/A
Free Trial
Value for money

Contact Cisco for pricing details.

Contact Cisco for pricing details.

Value for Money
4,1/5
Based on 923 user ratings
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Cisco Jabber Features

Cisco Jabber Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,1/5
Based on 923 user ratings
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Categories

Additional information for Cisco Jabber

Additional information for Cisco Jabber

Key features of Cisco Jabber

  • Mobile Access
  • Two-Way Audio & Video
  • Video Conferencing

Benefits

- Cisco Jabber offers secure file sharing and stored chat history with end-to-end encryption.

- Integrate Cisco Jabber with mobile devices and smart watches to forward calls and messages while on the go.

- Arrange conference calls and meetings directly from calendar invites with Cisco Jabber integration with Google Calendar, Microsoft Outlook, and IBM Lotus Notes.

- Control far-end cameras in the Cisco Jabber platform as well as join in-room meetings using connections with web conferencing equipment.

- Collaborate on different projects with Cisco Jabber team spaces and determine each members permissions and access levels.

Cisco Jabber FAQs

Cisco Jabber FAQs

Below are some frequently asked questions for Cisco Jabber.

Q. What type of pricing plans does Cisco Jabber offer?

Cisco Jabber offers the following pricing plans:

Free Trial: Not Available

Contact Cisco for pricing details.

Q. What are the main features of Cisco Jabber?

Cisco Jabber offers the following features:

  • Mobile Access
  • Two-Way Audio & Video
  • Video Conferencing

Q. Who are the typical users of Cisco Jabber?

Cisco Jabber has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Cisco Jabber support?

Cisco Jabber supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does Cisco Jabber offer?

We do not have any information about what Cisco Jabber pricing plans

Q. Does Cisco Jabber support mobile devices?

Cisco Jabber supports the following devices:

Android, iPhone, iPad

Q. What other apps does Cisco Jabber integrate with?

Cisco Jabber integrates with the following applications:

Cisco Webex, Google Calendar, HaloITSM, Jive, Microsoft Outlook, YouTrack

Q. What level of support does Cisco Jabber offer?

Cisco Jabber offers the following support options:

Knowledge Base, Online Support, Phone Support