Spruce

About Spruce
Spruce is a cloud-based telemedicine platform designed to help healthcare professionals and clinics communicate with patients via text, video or audio communication. Key features include workflow automation, secure file sharing, rotation scheduling, call forwarding, electronic payments, analytics, and reporting.
The HIPAA-compliant solution, comes with a centralized inbox, which enables professionals to connect with both colleagues & patients, receive voicemails, manage patient requests, and send custom responses. Physicians can send invitation links to patients and track the user’s account setup processes by verifying information based on demographic data. Clinics can utilize an alternate business phone number for receiving patient's calls, texts, and voicemails, as well as send/receive electronic faxes on the unified platform. Physicians can collaborate with teams, share notes, and send customizable alerts.
Spruce allows practitioners to create and send clinical questionnaires to patients for intake, virtual care, and follow-ups. The platform also helps professionals to improve patient engagement and streamline communication using saved, scheduled and bulk messaging capabilities.
Key benefits of Spruce
• The secure messaging functionality in Spruce allows caregivers to engage with patients and share images, files, and videos for reference.
• Organizations can utilize pre-built screening assessments to capture patients’ data and review responses for further diagnosis.
• Spruce includes voicemail transcription feature, which allows medical professionals to view audio messages in text form.
• Administrators can design custom workflows and define event-based triggers to automate various recurring activities like accepting payments and sending notifications.
• Managers can create and organize teams and invite members via email to share information and collaborate on patient care.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Overall Satisfied With Program
Reviewed on 2019/12/22
Overall, it has completed its intended tasks. I did come to Spruce from different software that had...
Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated.
Pros
This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice.
It works as intended.
Cons
Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out.
I wish there was an easy way to search the messages and files received.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Helpful for Private Practice Communication
Reviewed on 2025/01/30
Using Spruce has made it easier to manage messaging with my clients and communicate when I am not...
Using Spruce has made it easier to manage messaging with my clients and communicate when I am not able to respond.
Pros
I can send automated message replies such as out of office responses.
Cons
I cannot identify any cons at this time.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not for small businesses
Reviewed on 2024/09/30
The company only communicates through email and each time you reply, you may be emailing with...
The company only communicates through email and each time you reply, you may be emailing with someone different. When I asked for specific training as a new customer, they told me they did not have specific training videos, nor did they have the time to work individually with small companies.
The free trial was a waste of time because you could not use features without being signed up.
Pros
I like that they were Healthcare focused.
Cons
Very confusing to start - no personal connection or onboarding that is not in a group setting. They say they do not have the manpower to work with small businesses. They do not offer 24-hour help.
Alternatives Considered
RingEXReasons for Switching to Spruce
In the end, I did not choose it. I thought I would due to reviews.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very Helpful Customer Service and Great App
Reviewed on 2021/08/26
We are able to receives calls and texts.
We are able to receives calls and texts.
Pros
The app is easy to navigate, the customer service is prompt and friendly, and clients have been able to reach me thus far.
Cons
I wish porting a number didn't take so long. We have had a lot of interruptions during our wait.
Alternatives Considered
Phone.comReasons for Choosing Spruce
We were using Google Voice and they don't offer customer service. My phone stopped receiving messages for some reason, and after months of trying to figure it out we could not.Reasons for Switching to Spruce
The customer service, the app is easy to use and the ability to connect with clients.- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best messaging system out there
Reviewed on 2023/11/09
Pros
I love how easy it is to communicate with clients and team members. It is easy to see when a new call/text has come through and assign it to a specific team member. I can also keep track of what tasks have been completed and what needs to be followed up on.
Cons
The only compliant I have is not having a hard copy of the faxes sent to upload to a client's chart as proof of receipt.
Spruce FAQs
Below are some frequently asked questions for Spruce.Q. What type of pricing plans does Spruce offer?
Spruce offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Available
Spruce offers a 14-day free trial after which the platform is available across 3 pricing plans - Solo, Communicator and Solution. Solo Plan: $24/month for 1 user Communicator Plan: $49/month/user For Solution Plan: Contact Spruce
Q. Who are the typical users of Spruce?
Spruce has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Spruce support?
Spruce supports the following languages:
English
Q. Does Spruce support mobile devices?
Spruce supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Spruce integrate with?
Spruce integrates with the following applications:
Elation Health, Hint Clinical
Q. What level of support does Spruce offer?
Spruce offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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