About Spruce

Spruce is a cloud-based telemedicine platform designed to help healthcare professionals and clinics communicate with patients via text, video or audio communication. Key features include workflow automation, secure file sharing, rotation scheduling, call forwarding, electronic payments, analytics, and reporting.

The HIPAA-compliant solution, comes with a centralized inbox, which enables professionals to connect with both colleagues & patients, receive voicemails, manage patient requests, and send custom responses. Physicians can send invitation links to patients and track the user’s account setup processes by verifying information based on demographic data. Clinics can utilize an alternate business phone number for receiving patient's calls, texts, and voicemails, as well as send/receive electronic faxes on the unified platform. Physicians can collaborate with teams, share notes, and send customizable alerts.

Spruce allows practitioners to create and send clinical questionnaires to patients for intake, virtual care, and follow-ups. The platform also helps professionals to improve patient engagement and streamline communication using saved, scheduled and bulk messaging capabilities.

Pricing starting from:

US$24,00/month

  • Free Trial
  • Subscription

Key benefits of Spruce

• The secure messaging functionality in Spruce allows caregivers to engage with patients and share images, files, and videos for reference.

• Organizations can utilize pre-built screening assessments to capture patients’ data and review responses for further diagnosis.

• Spruce includes voicemail transcription feature, which allows medical professionals to view audio messages in text form.

• Administrators can design custom workflows and define event-based triggers to automate various recurring activities like accepting payments and sending notifications.

• Managers can create and organize teams and invite members via email to share information and collaborate on patient care.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$24,00/month

  • Free Trial
  • Subscription

Images

Spruce inbox management
Spruce patient invitation
Spruce text messaging
View 4 more
Spruce screenshot: Spruce inbox management Spruce screenshot: Spruce patient invitation Spruce screenshot: Spruce text messaging

Features

Total features of Spruce: 32

  • Activity Tracking
  • Analytics
  • Auto-Responders
  • Bulk Send
  • Call Recording
  • Call Routing
  • Call Transfer
  • Chat
  • Communication Management
  • Configuration Management
  • Customizable Questions
  • Data Capture and Transfer
  • Data Filtering
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Notifications
  • Fax Management
  • File Transfer
  • Follow-up Scheduling
  • HIPAA Compliance
  • Inbox Management
  • Instant Messaging
  • Mobile Alerts
  • Reporting & Statistics
  • Request Routing
  • Scheduling
  • Self Service Portal
  • Tagging
  • Third Party Integration
  • Video Conferencing
  • Voice Mail
  • Workflow Management

Alternatives

RXNT

4,4
#1 Alternative to Spruce
RXNT is an integrated Clinical & Practice Management platform for healthcare professionals which helps you manage...

Luma Health

4,7
#2 Alternative to Spruce
Luma Health is your Total Patient Engagement Platform. Our smart, simple, and intuitive technology streamlines the...

Adracare

4,6
#3 Alternative to Spruce
Adracare is a virtual practice management software designed to help healthcare professionals connect with patients...

Total ABA

3,9
#4 Alternative to Spruce
Total ABA is a practice management software that helps medical organizations in analytical behavior, occupational, and...

Reviews

Overall rating

4,2 /5
(6)
Value for Money
4,2/5
Features
4/5
Ease of Use
3,8/5
Customer Support
3,8/5

Already have Spruce?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 6
Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2020/06/23

Great

Great

Pros

[SENSITIVE CONTENT HIDDEN] did wonderful job cleaning. He is very thoughtful and courteous. Also detailed oriented.

Cons

There is not anything I did not like. And I will use this again.

Melech M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

my experience with spruce after a year

Reviewed on 2020/09/25

positive with providing hippaa compliant phone line and reliable APPsoftwate. Affordable as well

positive with providing hippaa compliant phone line and reliable APPsoftwate. Affordable as well

Pros

it is affordable, HIPAA compliant, reliable and the customer support is decent, It is easy to navigate through the system well

Cons

Some functions are not easily implementable such as blocking unwanted phone numbers or rerecording personal messages, though they do explain it quite clearly on their APP customer guide.

Jairo B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No support at all, just a robot.

Reviewed on 2021/01/08

I wanted to keep the service, but not with my main company numbers since we were not able to see...

I wanted to keep the service, but not with my main company numbers since we were not able to see caller's ID, so I want to port out the numbers I brought, they are ready to be ported out to a better service, but there is no human that can help with that, so my company numbers are stuck with the robot.

Pros

It was easy to start using it. It looks nice. The faxes were being sent and had feedback about it.

Cons

You have to have a cellphone to use the phone feature, there is no softphone for laptop/desktop for direct calls, you have to dial through an intermediary number.
It doesn't show the caller's ID, it shows your own spruce number as the caller.
The support is horrible, is only a robot that never gives the appropriate support. I think I got to chat with a human when I was inquiring about the service, and it took time, I had to deal with the robot first.

Maegan M.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Spruce Review

Reviewed on 2020/01/06

This has been a great aide in developing and growing my private practice.

This has been a great aide in developing and growing my private practice.

Pros

HIPPA compliant and easy to use. Also allows you to have a separate business line from your personal line without multiple phones.

Cons

I’d like to see an easier way to store contact information.

Julie L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Overall Satisfied With Program

Reviewed on 2019/12/22

Overall, it has completed its intended tasks. I did come to Spruce from different software that had...

Overall, it has completed its intended tasks. I did come to Spruce from different software that had better search features integrated.

Pros

This is a great software for communicating with patients/doctors. I am a user (patient) who uses Spruce to reach out my Primary Health Care practice.

It works as intended.

Cons

Sometimes, the notifications do not come through as a push notification on my device. I have had a couple instances where I had new messages and I had to open the app to find out.

I wish there was an easy way to search the messages and files received.

Showing 5 reviews of 6 Read all reviews

Spruce FAQs

Below are some frequently asked questions for Spruce.

Spruce offers the following pricing plans:

  • Starting from: US$24,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Spruce offers a 14-day free trial after which the platform is available across 3 pricing plans - Solo, Communicator and Solution. Solo Plan: $24/month for 1 user Communicator Plan: $49/month/user For Solution Plan: Contact Spruce

Spruce offers the following features:

  • Call Recording
  • Call Routing
  • Fax Management
  • Messaging
  • Mobile Access
  • Self Service Portal
  • Video Conferencing
  • Voice Mail

Spruce has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Spruce supports the following languages:

English

Spruce supports the following devices:

Android, iPhone

Spruce integrates with the following applications:

Elation

Spruce offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Spruce.