Teladoc

Telemedicine platform for medical professionals and patients

About Teladoc

Teladoc provides an online platform for medical professionals including physicians, registered dietitians, dermatologists, and behavioral health specialists such as therapists, psychologists, and psychiatrists to connect with patients via phone or video call, without the need for in-person visits. Patients can receive medical attention and be prescribed medications without going to the doctors' office.

With Teladoc, patients can schedule a call with a doctor, complete a medical history form, and speak with a board-certified doctor through voice or video on their cellphone. Native apps for iOS and Android allow patients to set up a virtual visit for themselves or their family members at any time. Doctors can prescribe a range of medications through Teladoc, excepting controlled substances, non-therapeutic drugs, and other medicines with potential for abuse, and prescriptions can be electronically delivered to patients' local pharmacies.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Teladoc voice and video calls
Teladoc location selection
Teladoc prescribing
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Teladoc video
Teladoc screenshot: Teladoc voice and video calls Teladoc screenshot: Teladoc location selection Teladoc screenshot: Teladoc prescribing

Features

Total features of Teladoc: 11

  • Conferencing
  • Engagement Analytics
  • Follow-up Scheduling
  • HIPAA Compliance
  • Multi-Language
  • Prescribing
  • Records Management
  • Scheduling
  • Self Service Portal
  • Two-Way Audio & Video
  • Video Conferencing

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Reviews

Overall rating

2,8 /5
(26)
Value for Money
2,3/5
Features
3,1/5
Ease of Use
3,1/5
Customer Support
2,6/5

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Showing 5 reviews of 26
Andrew H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

THE At-Home Doc!

Reviewed on 2019/12/06

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or...

I’ve used the Teledoc app for minor sickness issues that can be easily addressed over the phone or by video. Once setup, it’s easy to initiate a call with a doctor and they’ve always been kind and understanding...and fairly quick to call too!

Pros

Well the first thing I love is that it is now free with out insurance plan. That’s awesome and amazing! I also like that they have a quick response time. The app allows you to add photos if needed and you can even do a video chat with the doctor.

Cons

It takes a little effort to setup your account. My biggest irritation is when receiving calls from the doctor, it will come from an unlisted number. If your iPhone security is set to ignore calls from unlisted numbers it can seriously delay your call until you fix your settings. Otherwise, the app works really well!

Verified Reviewer
Overall rating
  • Industry: Public Policy
  • Company size: 10 000+ Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Super Convenient

Reviewed on 2020/08/29

I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment...

I had a very positive experience with Teladoc. I didn’t have to take off work for a basic ailment because Teladoc had me scheduled same day! The docs are professional and do the best they can within the setup. I’d recommend Teladoc for basic doctor needs.

Pros

My work insurance offers Teladoc and it is so incredibly convenient for the basics! The app is really easy to set up and walks you through everything. Scheduling appointments is easy and it’s fast! I was able to receive a call in about 15 minutes on more than one occasion. The docs were efficient. Totally beats going to the clinic for a minor issue that can be solved with a phone call.

Cons

The software itself is just fine. The only con is that it’s on the patient to know when to forego the program and actually go see a doctor, and if that isn’t done with good judgement, patient may have to be seen more than once. Not a fault of the program though. The program is very user friendly.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Remote Health Assessments

Reviewed on 2021/02/09

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy...

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?

Pros

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Cons

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

Timothy B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501-1 000 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Would only use if you have no other choice.

Reviewed on 2019/07/23

Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of...

Not bad to terrible. The doctors dont really care, they may answer quickly, but their lack of empathy and urgency is baffling. That, along with the inability to carry over information will make me think twice next year when its time to pick insurance.

Pros

Sometimes they get back to right away, other times youre left waiting.

Cons

You information doesnt follow your login. I had an issue where I needed to have someone look at something but my phone was being repaired, when I signed in on another phone, after all the verification I had to fill it all of my medical history again. Such a waste of time.

Ruby D.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The best telemedicine app

Reviewed on 2021/01/20

Pros

This is the app to go for if you want a quick medical advice for minor ailments or refill of maintenance prescriptions. My insurance covers this service so it is super convenient. The app is easy to use and very reliable

Cons

One time, one of the prescriptions was sent incorrectly. I tried to contact the service again but could not be reconnected

Showing 5 reviews of 26 Read all reviews

Teladoc FAQs

Below are some frequently asked questions for Teladoc.

Teladoc offers the following pricing plans:

  • Starting from: US$49,00
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Teladoc for pricing information.

Teladoc offers the following features:

  • Self Service Portal
  • Video Conferencing

Teladoc has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Teladoc supports the following languages:

English

Teladoc supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations Teladoc has

Teladoc offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Teladoc.