Teladoc

Telemedicine platform for medical professionals and patients

About Teladoc

Teladoc provides an online platform for medical professionals including physicians, registered dietitians, dermatologists, and behavioral health specialists such as therapists, psychologists, and psychiatrists to connect with patients via phone or video call, without the need for in-person visits. Patients can receive medical attention and be prescribed medications without going to the doctors' office.

With Teladoc, patients can schedule a call with a doctor, complete a medical history form, and speak with a board-certified doctor through voice or video on their cellphone. Native apps for iOS and Android allow patients to set up a virtual visit for themselves or their family members at any time. Doctors can prescribe a range of medications through Teladoc, excepting controlled substances, non-therapeutic drugs, and other medicines with potential for abuse, and prescriptions can be electronically delivered to patients' local pharmacies.


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Teladoc Software - Teladoc voice and video calls
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Teladoc Software - Teladoc voice and video calls
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Teladoc

2,5 (77)
VS.
Highly reviewed

Starting Price

No pricing found
R 76,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

27
87

Integrations

No integrations found
19

Ease of Use

2,8 (77)
4,3 (9 441)

Value for Money

2,2 (77)
4,4 (9 441)

Customer Service

2,2 (77)
4,2 (9 441)
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Reviews

Overall rating

2,5 /5
(77)
Value for Money
2,2/5
Features
2,7/5
Ease of Use
2,8/5
Customer Support
2,2/5

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Showing 5 reviews of 77
Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great usability as a patient

Reviewed on 2021/08/10

Pros

As a user, I was able to put my health information into the system on a one-time basis and then each provider I see can access it while guiding my care. It’s easy to connect with a provider either with video or telephone and the app tells you which will be faster. I once convinced myself that I actually did have a UTI and talked to the Teladoc provider while on a hike. The medicine was ready at the pharmacy by the time we were done. It was amazing utilizing this technology!

Cons

There is little ability to talk to the provider about questions or follow up after your visit which is frustrating.

Verified Reviewer
Overall rating
  • Industry: Media Production
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Doctor on the Go

Reviewed on 2022/04/20

My overall experience with Teladoc has been completely positive.

My overall experience with Teladoc has been completely positive.

Pros

I have found Teladoc most helpful when I am feeling ill while traveling, or don't have the time to wait to see my primary care physician. No matter where you are, you are able to speak with a doctor who can prescribe you basic medication based on your symptoms. You can even speak to a doctor over a video call if you have visible symptoms to show the doctor. I was on a trip once with a very sore throat, and the doctor was able to prescribe me medication within minutes. It's also incredibly cost efficient, at only $5 per Teladoc appointment as opposed to my normal copay of $30 for a visit to my primary care physician.

Cons

I have zero complaints about Teladoc. It's a very cost efficient alternative to visiting your PCP, and you can do use the app from your phone, which in this day and age is incredibly convenient.

Jessica
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Scam

Reviewed on 2022/01/15

Don’t waste your time!!!
I scheduled an appointment with a doctor about a week out from the...

Don’t waste your time!!!
I scheduled an appointment with a doctor about a week out from the appointment date (1/12 at 1:30pm MT). The provider confirmed the date & time worked for her and even re-confirmed she would be joining on time at about 1:00pm MT. 10 minutes before the appointment was supposed to start, I get the invitation to the “waiting room” and joined. I then waited another 30 minutes for the doctor to join and she never did nor did she communicate she was running late or unable to make our appointment. She didn’t even end up reviewing my medical chart until 3.5 hours after the appointment start time!
I have reached out 3 times to Teladoc customer service about this to make sure I will not be billed for the missed appointment and have received ZERO communication from them, even though they say they’ll follow up within 24 hours and have 24/7 customer service. There are also no ways to communicate with your provider in Teladoc either via the app or on the desktop version, so I can’t even ask her to delete the appointment off my dashboard. But the providers can communicate with YOU, though. What a joke and a scam.
When I commented on their Facebook wall (they have it locked down to where you can’t comment or review them- you can only comment on their posts), I was told that they’re experiencing longer than usual wait times and that if I send them a message, they’ll have the next available provider call me. This is unacceptable considering I had a scheduled appo

Pros

Seemed easy to use
Seemed convenient
Not much else, to be honest

Cons

No customer service whatsoever
Doctor no showed our appointment that was scheduled a week out and haven’t heard from her
Unable to send a message direct to the provider either via the app or the desktop (but they can send messages to the client)

Verified Reviewer
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 501–1 000 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Access Excellent Care from Anywhere

Reviewed on 2021/03/11

Teladoc saves time. All medical providers I have seen are professional and I have received nothing...

Teladoc saves time. All medical providers I have seen are professional and I have received nothing less than stellar care from them. Even a prescription called right into my local pharmacy!

Pros

This was the easiest tool I've ever used for access to reliable healthcare. From downloading the app to my first doctor visit was everything was simple and FAST. And of course, accurate.

Cons

The moon inconvenience, and it was minor, was the few extra steps to get my children signed up on the account as well (they're in their teens so I understand that Teladoc needed their input as well).

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Remote Health Assessments

Reviewed on 2021/02/09

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy...

From the get-go my experience with Teladoc was a positive one. Highly professional doctors. Easy to use application. What more could you ask for?

Pros

Teladoc is fairly straight forward to use. Requesting an appointment is as simple as entering a few details about your request, choosing a timeframe, and how you'd like to be contacted. The doctors are highly professional and helpful.

Cons

If you forget your password or are otherwise unable to login to your account it can be a frustrating experience to reset it. Sometimes the automated emails don't arrive until days later, or sometimes not at all.

Showing 5 reviews of 77 Read all reviews

Teladoc FAQs

Below are some frequently asked questions for Teladoc.

Teladoc offers the following pricing plans:

  • Free Trial: Not Available

Contact Teladoc for pricing information.

Teladoc has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Teladoc supports the following languages:

English

Teladoc supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Teladoc has

Teladoc offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Teladoc.