About Freestone

Freestone is a learning management system designed to help non-profits, educational institutions and other corporations streamline processes related to online course management and training via live-event webinars, webcasts, and on-demand streaming. The white-label platform allows organizations to personalize the interface using a custom logo and themes in order to help establish brand identity.

Freestone allows administrators to design custom learning modules, store member data, and handle continuing education programs via a centralized portal. The solution offers a host of features such as event management, single sign-on, catalog management, order and shopping cart management, course completion ratings, webcasting, certifications, reminders, and more. Managers can monitor learner participation and activities via Q&A sessions, group chats, real-time polls, and surveys.

Freestone includes an interactive dashboard, which enables professionals to gain insight into available courses, published content, orders, upcoming events, and user participation via reports and analytics. It supports integration with various third-party applications and data sources to improve user engagement.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Freestone course editor
Freestone control panel
Freestone dashboard
Freestone event monitoring
Freestone video editor
Freestone viewer
Freestone viewer layout configuration
View 8 more
Freestone screenshot: Freestone course editor Freestone screenshot: Freestone control panel Freestone screenshot: Freestone dashboard Freestone screenshot: Freestone event monitoring Freestone screenshot: Freestone video editor Freestone screenshot: Freestone viewer Freestone screenshot: Freestone viewer layout configuration

Features

Total features of Freestone: 35

  • Activity Dashboard
  • Analytics
  • Asynchronous Learning
  • Blended Learning
  • Catalog Management
  • Certification Management
  • Chat
  • Content Library
  • Content Management
  • Content Repository
  • Course Authoring
  • Customizable Branding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Interactive Content
  • Labeling
  • Learning Management
  • On-Demand Webcasting
  • Online Catalog
  • Order Management
  • Order Tracking
  • Product Catalog
  • Reminders
  • Reporting & Statistics
  • Rich Text Editor
  • SCORM Compliance
  • Shopping Cart
  • Single Sign On
  • Survey Management
  • Surveys & Feedback
  • Synchronous Learning
  • Third Party Integration
  • Visual Analytics
  • Web Analytics

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Reviews

Overall rating

4,4 /5
(8)
Value for Money
4,3/5
Features
4/5
Ease of Use
4,1/5
Customer Support
4,5/5

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Showing 5 reviews of 8
Morgan W.
Overall rating
  • Industry: Higher Education
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Freestone Support Team is the Best

Reviewed on 2020/04/30

Here are just a few things I've valued greatly from the team there:

• Speedy and accommodating...

Here are just a few things I've valued greatly from the team there:

• Speedy and accommodating turnaround on contract updates so we could meet the needs of our members
• Pleasant, knowledgeable, professional, and on-the-ball support for our live programs
• Thorough and helpful presenter prep sessions
• Timely, kind, and patient responses to my many questions on everything from event setup to attendee credit
Regarding the platform itself, just a few features we use:
• Layout customization for live webcasts/webinars
• Self-paced courses with credit
• Credit submission requirements such as polling, checkpoints, surveys, and certificates
• Attendee Q&A
• Reports to verify credit submission, program attendance, attendee questions, polling responses, etc.
• Much more!

Really I can't say enough about how much I appreciate the team and the Freestone product. It's a great feeling to know I'm in good hands with them in every aspect of our LMS use.

Pros

I've been using Freestone from Community Brands for a few years now and not only have I been pleased with the look, customization, and functionality of the platform, but also overjoyed with the support I receive from team there.

Cons

There are a couple of things that frustrate users regarding credit submission.

Response from Community Brands

Thank you very much for all the kind words, Morgan! This is fantastic to hear!

We look forward to maintaining this standard of service! We will continue to enhance the platform and will review the credit submission process for additional efficiencies.

Thank you for the feedback!

Robin L.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Air & Waste Management Association Review

Reviewed on 2020/09/16

When I do have issues the best part of the company is the Technical Moderator that is always there...

When I do have issues the best part of the company is the Technical Moderator that is always there to assist. [SENSITIVE CONTENT HIDDEN], is the person that I have worked with for about 5 years. He is helpful during the live webinar, but for other issues that arise. For example, putting the webinar information into the Freestone system, problems with registration or assisting with PowerPoint issues.

Pros

The Freestone product has been easy to use, after I was trained and especially after I had used it for a period of time. Once the presenters are set up in the system, the webinar just flows. This includes the Q&A , polling and chat components, that all work well and are useful for the webinar.

Cons

We often get request for animation, fly in slides for he webinar. at this time those features are not available.

Response from Community Brands

Thank you very much for the kind words about our the team and the webinar technology! We look forward to maintaining this standard of service. At this time presentations with animations can be shared through the screenshare functionality, but we will continue to look at ways to further enhance the webinar features. Thank you very much for your feedback Robin!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An adequate system, a bit burdensome

Reviewed on 2019/08/06

Overall I have been satisfied with Freestone and when I have had issues, their customer support it...

Overall I have been satisfied with Freestone and when I have had issues, their customer support it quick to respond.

Pros

The admin portal for Freestone is comprehensive and includes a lot of features and functionality, but it is not intuitive or easy to use. Every time I login, it takes a few minutes to figure out where I need to navigate to in order to find what I am looking for. Once I find it, updates are easy to make and take effect immediately.

Cons

Too much going on in the dashboard. It is overwhelming and needs a better design/layout.

Response from Community Brands

Thank you very much for the feedback! We will continue to make updates to the platform to make it more user friendly, while still remaining comprehensive. We will be releasing a new analytics dashboard in the coming weeks that will offer insights into key performance indicators such as top learners and courses, as well as adding business intelligence insights. Thank you again!

Cindy W.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Helpful for launching a new online conference

Reviewed on 2020/12/31

Pros

Our association had to pivot to online due to the coronavirus pandemic, but luckily we had already planned to take advantage of Freestone through our new partnership with Community Brands and Your Membership. The Freestone platform has made it easier to develop our first-ever online conference because of its features, ease of use and helpful support staff.

Cons

Because the association is using Freestone as part of a larger membership management platform, there has been a learning curve for both our staff and Freestone's staff. As we all become more comfortable with how each component works together, we should be able to reduce issues.

Peggy S.
Overall rating
  • Industry: Legal Services
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

ALA Freestone Review

Reviewed on 2019/07/23

We left Freestone for a 2 year period and went to a different vendor to provide our members with a...

We left Freestone for a 2 year period and went to a different vendor to provide our members with a cheaper option. After an unreliable platform, difficulty in producing our own reports we came back and are happy customers.

Pros

Ease of use for administrator, data entry and report running

Cons

Would love to have webinar presenter visible on screen, allow animations in webinar presentations and a more seamless member experience to register, pay for and attend the webinars. Single sign on proves to be confusing for our membership.

Response from Community Brands

Hi Peggy, thank you very much for the review! I am happy to report that presenter webcams are in the works and will be live in the coming months. We will continue to build out new feature updates and enhancements to the member experience.

Showing 5 reviews of 8 Read all reviews

Freestone FAQs

Below are some frequently asked questions for Freestone.

Freestone offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Community Brands for pricing details.

Freestone offers the following features:

  • Asynchronous Learning
  • Blended Learning
  • Certification Management
  • Customizable Branding
  • Event Management
  • Mobile Access
  • SCORM Compliance
  • Synchronous Learning
  • eCommerce

Freestone has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Freestone supports the following languages:

English

We do not have any information about what devices Freestone supports

Freestone integrates with the following applications:

Authorize.net, Nimble, PayPal, Salesforce Sales Cloud, Stripe, YourMembership

Freestone offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

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