About Fonvirtual Virtual PBX

Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements.

Fonvirtual virtual PBX's call recording functionality enables businesses to maintain a record of all customer interactions. It also lets administrators configure workplace calendar schedules including office hours, after hours, holidays, and vacations, streamlining customer service processes. Plus, businesses can automatically receive emails with attached voicemails in MP3 format and customer details including name and phone number.

Fonvirtual virtual PBX facilitates integration with several third-party solutions such as Slack, Whatsapp, Shopify, Zapier, and more. Managers and leaders can generate reports to set up specific time frames and gain insights into call operations including call duration, customer details, and agent performance. Besides, users can block contacts, restricting nuisance and unwanted interactions.

Devices

Business size

S M L

Markets

Mexico, United States

Supported Languages

English, French, Spanish

Features

Total features of Fonvirtual Virtual PBX: 57

  • Access Controls/Permissions
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audit Management
  • Auto-Dialer
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat Transcript
  • Chat/Messaging
  • Communication Management
  • Contact Management
  • Customer Service Analytics
  • Customizable Caller ID
  • Dashboard
  • Electronic Payments
  • Feedback Management
  • File Sharing
  • File Transfer
  • IVR / Voice Recognition
  • Keyword Tracking
  • Live Chat
  • Mailing List Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multiple Parties
  • Negative Feedback Management
  • On-Demand Recording
  • Performance Metrics
  • Phone Key Input
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Scheduled Recording
  • Scheduling
  • Search/Filter
  • Spam Analysis
  • Spam Blocker
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Voice Mail

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Fonvirtual Virtual PBX FAQs

Below are some frequently asked questions for Fonvirtual Virtual PBX.

Fonvirtual Virtual PBX offers the following pricing plans:

  • Free Trial: Not Available

Please contact Fonvirtual directly for pricing information.

We do not have any information about Fonvirtual Virtual PBX features

Fonvirtual Virtual PBX has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Fonvirtual Virtual PBX supports the following languages:

English, French, Spanish

Fonvirtual Virtual PBX supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Fonvirtual Virtual PBX integrates with the following applications:

Copper, Freshdesk, Front, Gorgias, Help Scout, HubSpot CRM, Intercom, Kustomer, PieSync, Pipedrive, Re:amaze, Salesforce Platform, Shopify, Slack, Zapier, Zendesk, Zoho CRM, noCRM.io

Fonvirtual Virtual PBX offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support

Related categories

See all software categories found for Fonvirtual Virtual PBX.