Orion Voice Platform

AI-enabled collaboration & communication management solution

About Orion Voice Platform

Orion is a collaboration management solution designed to help businesses across various verticals including transportation, healthcare, retail, hospitality, and construction, streamline processes related to voice communication, employee onboarding, task mapping, and more. The platform comes with automated notifications, which facilitate communication during emergencies and allow teams to send help alerts.

Orion includes customizable standard operating procedures (SOPs), which allow professionals to use voice-based automated workflows to handle a variety of recurring tasks like environment inspections, safety checklists, workplace audits, and more. The solution offers numerous features including multilingual translations, two-factor authentication, encrypted streams, invitation management, message recording and playback, push-to-talk, and role-based permissions. Managers can track team members and task statuses, and view the real-time locations of employees using mobile applications.

The dispatch console in Orion allows organizations to collaborate with teams, ensure compliance with regulatory standards, automate check-ins, and provide workers with access to data stores. Moreover, it supports integration with Land Mobile Radio (LMR) systems to improve connectivity and communication range across various third-party radio devices.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom

Supported Languages

English

Images

Orion dispatch management
Orion permission management
Orion field tracking
Orion permission management
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Orion Voice Platform video
Orion Voice Platform screenshot: Orion dispatch management Orion Voice Platform screenshot: Orion permission management Orion Voice Platform screenshot: Orion field tracking Orion Voice Platform screenshot: Orion permission management

Features

Total features of Orion Voice Platform: 45

  • API
  • Alerts / Escalation
  • Automatic Notifications
  • Benchmarking
  • Call Routing
  • Communication Management
  • Configurable Workflow
  • Contact Management
  • Email Alerts
  • Employee Communities
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Feedback Management
  • Geographic Maps
  • Geolocation
  • Location Tracking
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Performance Management
  • Performance Metrics
  • Project Management
  • Pulse Surveys
  • Question Library
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Updates
  • Risk Alerts
  • Role Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • Scheduling
  • Sentiment Analysis
  • Skills Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Scheduling
  • Task Tracking
  • Third Party Integration
  • Two-Factor Authentication
  • User Management
  • Workflow Management

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Reviews

Overall rating

4,5 /5
(14)
Value for Money
4,1/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,8/5

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Showing 5 reviews of 14
Jessica M.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Promising product

Reviewed on 2020/04/28

When it works, it's the best. When it's glitchy, it's 'fine' to annoying.

When it works, it's the best. When it's glitchy, it's 'fine' to annoying.

Pros

Push to talk combadges are a fantastic way to stay in touch. I am considering rolling them out to all employees. They work very well in a stable wifi environment.

Cons

They suffer a little on reliability when moving between networks/driving- especially when the phone picks up a stray open wifi with a password portal that fools the phone into thinking it has internet instead of staying on LTE. Some of that is outside their control, but it felt more could be done with some of the glitches we experienced. Tried to offer our environment testing to support but they were unresponsive.

Response from Orion Labs

Thanks for your review, Jessica! On most mobile devices, if Wi-Fi is enabled, the device will try and find the strongest network to connect to, even if that network as you experienced is behind a portal, ultimately impeding your ability to connect. The simplest way around this is when you're not at home disabling the Wi-Fi on your device to ensure you're using cellular data. We're happy to help whenever you have questions, so always feel free to reach out to us.

Michael G.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 2.0 /10

Radios are more functional

Reviewed on 2020/04/22

Pros

The appearances of the application are attractive.

Cons

The lag in communication. Some phones don’t support it. The application seems to only work if the application is running and on the main screen, not sleeping or running in the background.

Response from Orion Labs

Thanks for your review, Michael! Like other mobile applications that utilize cellular data or Wi-Fi, we rely on a reasonable level of signal strength to minimize latency in communication. The Orion app does work while backgrounded; however, some Android devices may need to disable battery optimization for the app to ensure it works as desired. More information regarding this can be found on our knowledge base; please don't hesitate to reach out to us directly for this or any other questions or troubleshooting.

Michelle K.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Orion Review

Reviewed on 2020/05/06

My overall experience with the system and the way it works is great as long as you have an iPhone....

My overall experience with the system and the way it works is great as long as you have an iPhone. I wish the parts and pieces were smaller and not so heavy; it would make it easier to wear and use.

Pros

The software is easy to use and was smoothly integrated into our office as a communication system. I like that it works off of a cell phone, which you would have near you anyway, so there are no bulky devices or wires attached to your clothing. I like that the earpiece is always attached to you. It is easy to use and every update has made it easier. The sound quality is clear and consistent. I like that there is a choice of colors.

Cons

The things That I don’t like are all minor, but valid...the software does not work well if you don’t have an iPhone. They told us that it would work just fine on both platforms, but it really would never work with my Samsung, or with any of the other non-apple phones in the office. Orion made it work, though. They gave us several I phones, and we rounded up a few other spares and everything was fine. Now we just don’t hire anyone whom doesn’t have an apple phone. Haha. Another thing I don’t like is the weight of the “round thing”. It is heavy to attach to clothing and still remain assessable for communication. On several occasions they just quit working, I believe that they were at least mostly replaced by Orion. The cords that attach to the earpieces are long and awkward. Some girls in my office wrap them around their entire upper bodies to avoid the long cord dangling in the way, The earpieces are large and bulky, They come in several styles and sizes, but I was never able to find one that would fit my ear. I had to buy one myself...the speaker sits just outside my ear, the cord is smaller and shorter and it works very well for me.

Jenna M.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Convenient, mostly reliable

Reviewed on 2020/04/27

No privacy protection for end user or company
Mostly reliable
Don't know what battery optimization...

No privacy protection for end user or company
Mostly reliable
Don't know what battery optimization msg 24/7 means on Android
Don't know if I can to 1 - 1 calls on Android
Never trust that it is truly logged out

Pros

The product is convenient, easy to use. The map is usually accurate has helped us locate employees who weren't where they were supposed to be (macro level). One the fun side we all changed our profile pictures to various comic book characters. I like I can see who is available and not available.

Cons

First Terms and Conditions said that data could be collected and used for third party. Current T&C says recordings will only be access to satisfy business needs but that changed recently and available 24/7 on the app. What I really dislike is that any data collected will be processed "fairly and lawfully". That's VERY open to interpretation. Before this change, it said date could be given to third parties, which this new T&C doesn't exclude. Another Con is that we sometimes get booted out of the app and don't know it and miss important contact. If you are an Android user, I can't tell if I can do one to one calls yet and Last but not least, sometimes you think you are logged out but it is still running when I go to log back in.

Corbin A.
Overall rating
  • Industry: Furniture
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Communication and IoT Functionality

Reviewed on 2020/05/04

We have made communication through our warehouse and sales floor simple. We are able to communicate...

We have made communication through our warehouse and sales floor simple. We are able to communicate a sale and get a delivery set up very quickly though Orion.

Pros

The best thing about this product is that it is easy to use and easy to master. We like having only one button to push to communicate with each other. Another major pro is the admin interface. The interface makes it easy to add users and groups. The IoT functionality through ITTT is also very cool.

Cons

The software can have a few hardware issues from time to time. We have sent back a few devices as they stopped functioning. Orion did replace them for free though.

Showing 5 reviews of 14 Read all reviews

Orion Voice Platform FAQs

Below are some frequently asked questions for Orion Voice Platform.

Orion Voice Platform offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Orion Labs for pricing details.

Orion Voice Platform offers the following features:

  • Benchmarking
  • Call Routing
  • Contact Management
  • Feedback Management
  • Mobile Access
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Project Management
  • Pulse Surveys
  • Question Library
  • Routing
  • Scheduling
  • Sentiment Analysis
  • Skills Tracking
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Variable Workforce

Orion Voice Platform has the following typical customers:

Large Enterprises, Mid Size Business

Orion Voice Platform supports the following languages:

English

Orion Voice Platform supports the following devices:

Android, iPhone

Orion Voice Platform integrates with the following applications:

IFTTT, Salesforce Sales Cloud

Orion Voice Platform offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials

Related categories

See all software categories found for Orion Voice Platform.