OnSIP

About OnSIP
OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.
OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.
OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.
Key benefits of OnSIP
- Availability of multiple plans. The platform provides metered plans with a fixed monthly rate and per-minute fees.
- Unlimited and metered calling plans that are identical to what other VoIP providers offer.
-.The system automatically routes all your calls over a powerful Public Switched Telephone Network (PSTN) to the hosted VoIP PBX system.,
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Reviews
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- Industry: Design
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I am in love with OnSIP, It has simplified my life!
Reviewed on 2019/04/12
My experience has been great with OnSIP. They have exceptional customer service I've received...
My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!
Pros
I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.
Cons
It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
onsip's great
Reviewed on 2024/12/05
Overall a great experience, we've been using onsip for at least two years now and it has solved a...
Overall a great experience, we've been using onsip for at least two years now and it has solved a lot of our prior issues.
Pros
great support team, readily available and very helpful. easy to use service
Cons
random but usually small glitches that are hard to explain to users but usually never interrupt the flow of work.
Alternatives Considered
RingCXReasons for Choosing OnSIP
too many disconnections and problems with phones/IPsSwitched From
VoIP.msReasons for Switching to OnSIP
OnSip's capabilities seemed to match our needs very well and the helpful sales associates confirmed it. They even let us demo onsip to make sure we were making the right decision.- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Clunky UI, functional
Reviewed on 2023/06/01
It functions for day to day use, certain elements and features could be cleaned up and made to be...
It functions for day to day use, certain elements and features could be cleaned up and made to be more intuitive. We have had to stall rollouts several times when features stopped working. Customer service is excellent and very communicative. They work to get to the bottom of any issue and stay in touch until its resolved
Pros
Multiple options for routing phone calls to various platforms, excellent customer service, relatively easy to provision and connect lines
Cons
The admin portal UI is clunky and not the most intuitive. Search is sometimes difficult if you don't look for a specific data element. Navigating between users and resources creates extra stepsWeb and mobile apps look clean but many features are often not working and sometimes notifications for calls don't come through at all. Call history is sometimes inaccurate. App navigation is also not the most user friendly - we generated our own tutorial to explain how to use various features.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
First Rate Service
Reviewed on 2025/01/08
All positive. They have helped me configure my phones, set up extensions and with any issue I have...
All positive. They have helped me configure my phones, set up extensions and with any issue I have come across in my time as a customer. I do not have many issues, but there have been a few, and every time I get resolution in one contact. Pretty impressive.
Pros
If you need customer service for any issue you can get a human immediately an chances are they can figure it out to resolution with one point of contact.
Cons
Nothing comes to mind. I have no issues with this service.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and service
Reviewed on 2024/12/06
Our phone service is always great. No interruptions or problems ever.
Our phone service is always great. No interruptions or problems ever.
Pros
We switched from "regular" phone service that didn't work at all half the time. The sound quality, the cost, the versatility and support are outstanding.
Cons
The jargon. Normal people don't know the terms used.
Alternatives Considered
RingCentral Contact CenterReasons for Choosing OnSIP
CenturyLink coverage was down a lot and their customer service is not good.Switched From
CenturyLinkReasons for Switching to OnSIP
Too salesy, require a contract and are more expensive.OnSIP FAQs
Below are some frequently asked questions for OnSIP.Q. What type of pricing plans does OnSIP offer?
OnSIP offers the following pricing plans:
- Starting from: US$18.95/month
- Pricing model: Subscription
- Free Trial: Available
OnSIP is offered across three pricing plans, outlined below. • Unlimited: 18.95 per month per person. • Basic: $49.95 per month per account + 2.9 cent per minute • Sayso Website Chat: Free It also offers three add-ons, outlined below: • Inbound Bridge: $1.95 + 0.5 ¢ per minute • On net conference suite: $19.95 • Queues+ reporting dashboard: $14.95 per seat
Q. Who are the typical users of OnSIP?
OnSIP has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OnSIP support?
OnSIP supports the following languages:
English
Q. Does OnSIP support mobile devices?
OnSIP supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OnSIP integrate with?
OnSIP integrates with the following applications:
HubSpot CRM, Odoo, Zendesk Suite
Q. What level of support does OnSIP offer?
OnSIP offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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