OnSIP

4.7 (69)
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Cloud-based softphone and voicemail platform

About OnSIP

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.


Key benefits of OnSIP

- Availability of multiple plans. The platform provides metered plans with a fixed monthly rate and per-minute fees.

- Unlimited and metered calling plans that are identical to what other VoIP providers offer.

-.The system automatically routes all your calls over a powerful Public Switched Telephone Network (PSTN) to the hosted VoIP PBX system.,


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OnSIP Software - OnSIP contacts database
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OnSIP video
OnSIP Software - OnSIP contacts database

Not sure about OnSIP? Compare with a popular alternative

OnSIP

4.7 (69)
VS.

Starting Price

US$18.95
month
US$1.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

59
31

Integrations

3
3

Ease of Use

4.4 (69)
4.1 (29)

Value for Money

4.6 (69)
4.8 (29)

Customer Service

4.9 (69)
4.7 (29)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.7 /5
(69)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.9/5

Already have OnSIP?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 69
Abigail
Abigail
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am in love with OnSIP, It has simplified my life!

Reviewed on 2019/04/12

My experience has been great with OnSIP. They have exceptional customer service I've received...

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Pros

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Cons

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Bryan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

onsip's great

Reviewed on 2024/12/05

Overall a great experience, we've been using onsip for at least two years now and it has solved a...

Overall a great experience, we've been using onsip for at least two years now and it has solved a lot of our prior issues.

Pros

great support team, readily available and very helpful. easy to use service

Cons

random but usually small glitches that are hard to explain to users but usually never interrupt the flow of work.

Alternatives Considered

RingCX

Reasons for Choosing OnSIP

too many disconnections and problems with phones/IPs

Switched From

VoIP.ms

Reasons for Switching to OnSIP

OnSip's capabilities seemed to match our needs very well and the helpful sales associates confirmed it. They even let us demo onsip to make sure we were making the right decision.
Kate
Overall rating
  • Industry: Entertainment
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Clunky UI, functional

Reviewed on 2023/06/01

It functions for day to day use, certain elements and features could be cleaned up and made to be...

It functions for day to day use, certain elements and features could be cleaned up and made to be more intuitive. We have had to stall rollouts several times when features stopped working. Customer service is excellent and very communicative. They work to get to the bottom of any issue and stay in touch until its resolved

Pros

Multiple options for routing phone calls to various platforms, excellent customer service, relatively easy to provision and connect lines

Cons

The admin portal UI is clunky and not the most intuitive. Search is sometimes difficult if you don't look for a specific data element. Navigating between users and resources creates extra stepsWeb and mobile apps look clean but many features are often not working and sometimes notifications for calls don't come through at all. Call history is sometimes inaccurate. App navigation is also not the most user friendly - we generated our own tutorial to explain how to use various features.

Joy
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

First Rate Service

Reviewed on 2025/01/08

All positive. They have helped me configure my phones, set up extensions and with any issue I have...

All positive. They have helped me configure my phones, set up extensions and with any issue I have come across in my time as a customer. I do not have many issues, but there have been a few, and every time I get resolution in one contact. Pretty impressive.

Pros

If you need customer service for any issue you can get a human immediately an chances are they can figure it out to resolution with one point of contact.

Cons

Nothing comes to mind. I have no issues with this service.

chris
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product and service

Reviewed on 2024/12/06

Our phone service is always great. No interruptions or problems ever.

Our phone service is always great. No interruptions or problems ever.

Pros

We switched from "regular" phone service that didn't work at all half the time. The sound quality, the cost, the versatility and support are outstanding.

Cons

The jargon. Normal people don't know the terms used.

Alternatives Considered

RingCentral Contact Center

Reasons for Choosing OnSIP

CenturyLink coverage was down a lot and their customer service is not good.

Switched From

CenturyLink

Reasons for Switching to OnSIP

Too salesy, require a contract and are more expensive.
Showing 5 reviews of 69 Read all reviews

OnSIP FAQs

Below are some frequently asked questions for OnSIP.

OnSIP offers the following pricing plans:

  • Starting from: US$18.95/month
  • Pricing model: Subscription
  • Free Trial: Available

OnSIP is offered across three pricing plans, outlined below. • Unlimited: 18.95 per month per person. • Basic: $49.95 per month per account + 2.9 cent per minute • Sayso Website Chat: Free It also offers three add-ons, outlined below: • Inbound Bridge: $1.95 + 0.5 ¢ per minute • On net conference suite: $19.95 • Queues+ reporting dashboard: $14.95 per seat

OnSIP has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

OnSIP supports the following languages:

English

OnSIP supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

OnSIP integrates with the following applications:

HubSpot CRM, Odoo, Zendesk Suite

OnSIP offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for OnSIP.