About OnSIP

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.

Pricing starting from:

US$18,95/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

US$18,95/month

  • Free Trial
  • Free Version
  • Subscription

Images

OnSip business hour rules
OnSip create groups
OnSip contacts database
OnSip dashboard
View 5 more
OnSIP video
OnSIP video
OnSIP screenshot: OnSip business hour rules OnSIP screenshot: OnSip create groups OnSIP screenshot: OnSip contacts database OnSIP screenshot: OnSip dashboard

Features

Total features of OnSIP: 53

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Administrative Reporting
  • Alerts/Notifications
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat/Messaging
  • Collaboration Tools
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Caller ID
  • Customizable Reports
  • Employee Directory
  • Feedback Management
  • Interaction Tracking
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Performance Metrics
  • Queue Management
  • Real Time Monitoring
  • Reporting & Statistics
  • Resource Management
  • Ring Groups
  • Role-Based Permissions
  • Rules-Based Workflow
  • SIP Trunking
  • SMS Messaging
  • Secure Login
  • Spam Blocker
  • Status Tracking
  • Support Ticket Management
  • Support Ticket Tracking
  • Third Party Integrations
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Virtual Extensions
  • Voice Mail

Alternatives

Wildix

0
#1 Alternative to OnSIP
Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the...

CloudTalk

4,6
#2 Alternative to OnSIP
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer...

Genesys Cloud

4,1
#3 Alternative to OnSIP
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

TalkChief

5
#4 Alternative to OnSIP
TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises...

Reviews

Overall rating

4,7 /5
(7)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,7/5

Already have OnSIP?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 7
Abigail K.
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am in love with OnSIP, It has simplified my life!

Reviewed on 2019/04/12

My experience has been great with OnSIP. They have exceptional customer service I've received...

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Pros

I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Cons

It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Bryan C.
Overall rating
  • Industry: Retail
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OnSip for small biz

Reviewed on 2015/05/15

Pros

We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Cons

There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Kate S.
Overall rating
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use, convenient, good-enough desktop app

Reviewed on 2018/05/11

Our connection has always been clear and it's been easy to quickly log in and make calls from other...

Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.

Pros

Easy to move extensions or use the web app across various devices
Desktop app is easy to install/setup
Clean consistent connection

Cons

Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

OnSip VoIP was the best experience I could have asked for.

Reviewed on 2019/05/02

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing...

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.

Pros

The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Cons

Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Igor C.
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best and most trusted VoIP services

Reviewed on 2018/04/10

One of the best VoIP providers in terms of service, features, ease of use, and price. I can...

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Pros

Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.

Cons

I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.

Showing 5 reviews of 7 Read all reviews

OnSIP FAQs

Below are some frequently asked questions for OnSIP.

OnSIP offers the following pricing plans:

  • Starting from: US$18,95/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

OnSIP is offered across three pricing plans, outlined below. • Unlimited: 18.95 per month per person. • Basic: $49.95 per month per account + 2.9 cent per minute • Sayso Website Chat: Free It also offers three add-ons, outlined below: • Inbound Bridge: $1.95 + 0.5 ¢ per minute • On net conference suite: $19.95 • Queues+ reporting dashboard: $14.95 per seat

We do not have any information about OnSIP features

OnSIP has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

OnSIP supports the following languages:

English

OnSIP supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

OnSIP integrates with the following applications:

Agile CRM, Highrise, HubSpot CRM, Odoo, Slack, Zendesk

OnSIP offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for OnSIP.