About Line2

Line2 is a cloud-based communication platform that enables small businesses to communicate with customers via calls and texts using a virtual phone system. Professionals can utilize the platform to set up different phone lines for team members, facilitating quick client response.

Line2 allows businesses to manage, track, and route inbound and outbound calls, improving collaboration between team members. Administrators can customize the platform according to business requirements and select phone numbers based on area codes. Line2 lets users dial and receive calls from multiple locations, send faxes, and collaborate with other team members via conference calls. Additionally, the solution helps businesses add multiple phone lines and utilize Wi-Fi and cellular data to dial calls, improving connectivity across locations.

Line2 helps businesses create custom greetings for clients, send calls to voicemails during off hours, and block specific callers. It lets professionals recognize callers, accept or decline calls and share media via MMS messages. Users can transfer existing phone numbers and forward calls to mobile, home, and office numbers.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Line2 accept/decline calls
Line2 chat
Line2 dial calls
Line2 choose number
Line2 call handling
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Line2 video
Line2 screenshot: Line2 accept/decline calls Line2 screenshot: Line2 chat Line2 screenshot: Line2 dial calls Line2 screenshot: Line2 choose number Line2 screenshot: Line2 call handling

Features

Total features of Line2: 14

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Transfer
  • Caller ID
  • Communication Management
  • Conferencing
  • Contact Management
  • Fax Management
  • Instant Messaging
  • Multi-Location
  • Third Party Integration
  • Voice Mail

Alternatives

Acrobits Cloud Softphone

3
#1 Alternative to Line2
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Aircall

4,2
#2 Alternative to Line2
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system...

Intermedia Unite

4,8
#3 Alternative to Line2
Intermedia Unite is a fully integrated, unified communication & collaboration platform for SMBs that combines a PBX...

OnSIP

4,7
#4 Alternative to Line2
OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to manage call recording,...

Reviews

Overall rating

3,4 /5
(27)
Value for Money
3,4/5
Features
3,4/5
Ease of Use
3,9/5
Customer Support
3,1/5

Already have Line2?

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Showing 5 reviews of 27
Carla D.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best online phone app

Reviewed on 2019/11/08

The calls are of very good quality, you can also send text messages, better than other systems we...

The calls are of very good quality, you can also send text messages, better than other systems we had tried before.

Pros

This app helps us to communicate with offices outside the country, at a very low cost.
Allows you to install an app to the mobile phone at no extra cost.

Cons

At one time the app could not be installed from the Play store, and we had to ask the company directly, this made us delay in some way.

Response from Line2

Hello Carla,

Thank you for taking the time to leave this feedback for us, we greatly appreciate it!

Wishing you well,

Carlos, Customer Marketing Manager

Verified Reviewer
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My Business Phone

Reviewed on 2019/08/14

Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am...

Despite the glitches I enjoy it and they even have customer service that seems to be involved. I am offered early on a scheduled appointment to discuss all the features of the phone that can help me with my business.

Pros

I enjoyed it, I appreciate being able to try the trial and

Cons

When I send text messages it may seem delayed when you go back to read it but on my client's end, he received the message so he replies but on the message log instead his answer to my question appears before mine. I like to log my client's contact so I hope this glitch will be fixed.

Clients number- when you click add to contacts you go and right away brings you to your contacts where my number for client is saved but it doesn't save it in the app- so it still appears as just the number.

Response from Line2

Hello,

Thank you for taking the time to leave this detailed feedback for us, we greatly appreciate it.

Wishing you well,

Carlos, Customer Marketing Manager

Zach G.
Overall rating
  • Industry: Utilities
  • Company size: Self Employed
  • Used Other for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Payed for service, set it up, doesn't work, customer service inaccessible

Reviewed on 2021/01/26

Pros

There is nothing I like about my experience

Cons

I can log in to my account, but I can't log in to the app or to dashboard.line2.com. Customer service is not responding to emails or phone calls. Instructions online to cancel account are incomplete. Terrible

Jason O.
Overall rating
  • Industry: Law Practice
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Line2 is a good bare bones alternative

Reviewed on 2020/12/09

You get what you pay for, but for its useful and efficient automated assistant.

You get what you pay for, but for its useful and efficient automated assistant.

Pros

The pricing was right, and it offers a good automated assistant. The Windows app was fairly easy to use.

Cons

The Windows app isn't as robust as similar products, and it doesn't offer some of the free perks of its competitors such as conference calling and a back up line. The dialer is a bit wonky compared to other interfaces and the app should allow you to do more administrative tasks.

Response from Line2

Hello Jason,

Thank you very much for taking the time to leave this valuable feedback for us. We look forward to making continued improvements to our platform for you in hopes that it will improve your overall experience.

Best regards,

Carlos, Line2 Community Manager

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I use it daily for texting in the cloud

Reviewed on 2018/02/22

It's ok but could be better

It's ok but could be better

Pros

I like to be able to use a cloud-based texting app so that my employees are always connected no matter who's managing the shift.

Cons

It takes soooo slow to load sometimes. It used to have issues with group texting but they have fixed most of the bugs by now.

Showing 5 reviews of 27 Read all reviews

Line2 FAQs

Below are some frequently asked questions for Line2.

Line2 offers the following pricing plans:

  • Starting from: US$9,95/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Line2 is offered across three pricing plans, outlined below. Standard: $8.30/month/user (billed annually )and $9.95/month/user (billed monthly) Pro: $12.45/month/user (billed annually) and $14.95/month/user (billed monthly) Elite: $16.63/month/user (billed annually) and $19.95/month/user (billed monthly)

Line2 offers the following features:

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Fax Management
  • Mobile Access
  • Voice Mail

Line2 has the following typical customers:

Small Business

Line2 supports the following languages:

English

Line2 supports the following devices:

Android, iPhone, iPad

Line2 integrates with the following applications:

Blissfully

Line2 offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Line2.