Cisco Unified Communications Manager

Communication and collaboration management solution

About Cisco Unified Communications Manager

Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.

Cisco Unified Communications Manager comes with access control functionality that enables administrators to manage different levels of restrictions for security-related permissions as well as add/remove participants and modify configuration settings and passwords. The solution offers a host of features such as call routing and recording, device management, presence information, mobile access, call and session management, high definition (HD) video, and more. Additionally, callers can make anonymous calls using custom presentation names or numbers.

Cisco Unified Communications Manager complies with various authentication, encryption, and communication protocols, facilitating secure data and communication management capabilities. The platform also supports integration with various third-party applications via application programming interfaces (APIs).

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Cisco Unified Communications Manager service parameter configuration
Cisco Unified Communications Manager directory number configuration
Cisco Unified Communications Manager end-user configuration
Cisco Unified Communications Manager phone configuration
Cisco Unified Communications Manager SIP trunk security profile configuration
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Cisco Unified Communications Manager video
Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager service parameter configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager directory number configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager end-user configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager phone configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager SIP trunk security profile configuration

Features

Total features of Cisco Unified Communications Manager: 23

  • API
  • Access Controls/Permissions
  • Authentication
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Communication Management
  • Compliance Management
  • Configuration Management
  • Multi-Channel Communication
  • Role-Based Permissions
  • Secure Data Storage
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Video Call Recording
  • Video Conferencing
  • Video Management
  • Video Streaming
  • Video Support

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Reviews

Overall rating

4,3 /5
(65)
Value for Money
3,7/5
Features
4,3/5
Ease of Use
3,6/5
Customer Support
4,1/5

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Showing 5 reviews of 65
Justin E.
Overall rating
  • Industry: Banking
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Enterprise Banking VoIP Solution

Reviewed on 2018/11/02

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything...

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Robert D.
Overall rating
  • Industry: Management Consulting
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed on 2015/11/24

Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Chirag S.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Reliable phone system

Reviewed on 2021/02/12

Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't...

Overall, Cisco Unified Communication Manager was one of the most stable products that we didn't have to worry about at all. It powered our VoIP communication, voicemail delivery by email, allowed us to automate certain feature changes and more. It was rich in feature and features were hard to find. We stayed with default feature-set as much as possible.

Pros

Cisco's unified communication manager is rock solid once set up. You won't have to worry about this system going down. We used it on-prem. While it has a lot of capabilities, we used only fraction of it. They also have APIs you could use to communicate programmatically and change ring groups/hunt groups, round-robin and more. It takes a while to master the features.

Cons

The user interface has not been thought through very well. It looks old school. In today's day and age where the user interface design is clean, well-organized and easy to find, Cisco's Unified Communication Manager looks clunky (but it works)! There are lot of opportunities for Cisco to change its look and feel to make features easier to find.

Matthew Y.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Robust product set with strong functionality but a lot to learn

Reviewed on 2018/11/27

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a...

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.

Marsha J.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A very reliable and stable solution which we are have been using for years

Reviewed on 2018/03/07

I like that the solution is fully featured, we currently use this solution and have been for years...

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Cons

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

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Cisco Unified Communications Manager FAQs

Below are some frequently asked questions for Cisco Unified Communications Manager.

Cisco Unified Communications Manager offers the following pricing plans:

  • Free Trial: Not Available

Contact Cisco for pricing details.

We do not have any information about Cisco Unified Communications Manager features

Cisco Unified Communications Manager has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Cisco Unified Communications Manager supports the following languages:

English

Cisco Unified Communications Manager supports the following devices:

We do not have any information about what integrations Cisco Unified Communications Manager has

Cisco Unified Communications Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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