Cisco Unified Communications Manager

Communication and collaboration management solution

4,2 /5 (63 reviews) Write a Review!

Cisco Unified Communications Manager Overview

What is Cisco Unified Communications Manager?

Cisco Unified Communications Manager (formerly CallManager) helps businesses of all sizes connect and collaborate with teams across departments via internal protocol (IP) telephony, voice & video calling, messaging, and more. The platform includes an activation code onboarding functionality, which enables managers to create phone records without a phone’s MAC address.

Cisco Unified Communications Manager comes with access control functionality that enables administrators to manage different levels of restrictions for security-related permissions as well as add/remove participants and modify configuration settings and passwords. The solution offers a host of features such as call routing and recording, device management, presence information, mobile access, call and session management, high definition (HD) video, and more. Additionally, callers can make anonymous calls using custom presentation names or numbers.

Cisco Unified Communications Manager complies with various authentication, encryption, and communication protocols, facilitating secure data and communication management capabilities. The platform also supports integration with various third-party applications via application programming interfaces (APIs).

Cisco Unified Communications Manager Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Cisco for pricing details.


Cisco Unified Communications Manager Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Cisco Unified Communications Manager service parameter configuration
Cisco Unified Communications Manager directory number configuration
Cisco Unified Communications Manager end-user configuration
Cisco Unified Communications Manager phone configuration
Cisco Unified Communications Manager SIP trunk security profile configuration
Cisco Unified Communications Manager video Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager service parameter configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager directory number configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager end-user configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager phone configuration Cisco Unified Communications Manager screenshot: Cisco Unified Communications Manager SIP trunk security profile configuration

Cisco Unified Communications Manager Reviews

Cisco Unified Communications Manager Reviews

Overall rating
4,2
/
5
Excellent
31

Very good
21

Average
8

Poor
2

Terrible
1

Value for Money
3,6
Features
4,4
Ease of Use
3,6
Customer Support
4,1
83% recommended this app
Justin E.

Enterprise Banking VoIP Solution

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.


Robert D.

More than just VoIP - A Powerful UC and Collaboration Suite


Matthew Y.

Robust product set with strong functionality but a lot to learn

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.


Marsha J.

A very reliable and stable solution which we are have been using for years

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.


Javier D.

Excellent Call Control with multiple advanced telephony functions.

Cisco Unified Comminication Manager already has many years in the market and is an excellent solution for IP telephony in small, medium or large companies, since it adapts to any type of company. It also allows you to gradually add more features with other solutions that are integrated natively.


Justin E.
Industry: Banking
Company size: 10 000+ Employees

Enterprise Banking VoIP Solution

Used Daily for 2+ years
Reviewed on 2018/11/02
Review Source: Capterra

We have a very complex design of 4 clusters implementing 10 digit dialing scheme for everything nationwide. We were able to accomplish this with CUCM and it's extremely granular configuration ability.

Pros

I have been administering Unified Communications Manager for almost 10 years . The stability of CUCM is unrivaled. The uptime of our voice environment in the last 4 years has been over 99.99% with the only downtime being due to patch/security updates and maintenance. I sleep well at night knowing that our environment is stable.

Cons

The only complaints that I've had about CUCM have all been addressed in newer versions. The complexity of licensing was addressed with Enterprise License Manager. The difficulty of upgrades was addressed with Prime Collaboration Deployment. It's very difficult to find any cons with the current version of CUCM.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert D.
Industry: Management Consulting

More than just VoIP - A Powerful UC and Collaboration Suite

Reviewed on 2015/11/24
Review Source: SoftwareAdvice

Pros

Cisco Unified Communications Manager and its associated products (Unity Connection voicemail, Contact Center Express, etc.) provide a full suite of unified communications and collaboration capabilities. The solution can scale to from SMB to large enterprise and is highly flexible, allowing it to accommodate a wide range of business needs. The latest versions transition both voice and video communication onto a unified platform to drive the ubiquity of video adoption and impact the speed of business. Support for a wide range of endpoints, including PC, tablet, and mobile devices, allows for the adoption of collaboration tools by remote and mobile workers. The product is powerful and lends itself easily to fulfilling business goals.

Cons

One of the primary negatives about Cisco UCM would be the cost, especially at smaller scales and when competing against a legacy TDM solution. Even for businesses that are driven primarily by cost though, the additional benefits such as integrated instant messaging, point to point video, and mobile device integration may prove to be enough of a differentiator to justify the extra expense.

Organizations that are interested in managing their own solution will typically need to hire or have on staff a fairly high level engineer, though most IT people would be capable of learning how to handle at least basic moves, adds, and changes. The importance of solid solution architecture and maintenance can not be overstated enough.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Matthew Y.
Industry: Financial Services
Company size: 51-200 Employees

Robust product set with strong functionality but a lot to learn

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: SoftwareAdvice

Great way to monitor and manage on-premise phone systems without paying a substantial fee to a consultant/product provider for management. Allows for a very robust amount of phone service management and integrate with several other third-party products for additional tools (have their own quirks and requirements for management and account permissions). All around great, and very matured, product for voice systems management.

Pros

- Extremely robust feature set with depth in configuration and customization.
- Diversified technology with a strong security interface.
- Configuration rich interfaces with strong delineation of permission sets and redirects.
- Administrative overhead easily reduced by account permissions sets

Cons

- So robust can feel a bit overwhelming (version specific)
- Deployment time frames can be long from purchase to full production implementation (good support though)
- More hardware specific as far as integration than some other agnostic products.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Marsha J.
Industry: Government Administration
Company size: 501-1 000 Employees

A very reliable and stable solution which we are have been using for years

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

I like that the solution is fully featured, we currently use this solution and have been for years and must say it is very reliable and stable. CM is fully featured and is a flexible IP telephony solution. We have it across multiple sites, with publisher and subscriber the solution provides full redundancy in the event of a disaster. The phone deployment is quick and simple, and bulk imports make large scale deployment of telephony endpoints quick and seamless. It is helpful to consult with another organization to construct a plan and design prior to implementation.

Cons

It takes some training and continuous use to fully master CM as it is not very simple at first. It is helpful to consult with another organization to construct a plan and design prior to implementation. Once you have been using CM for sometime you become more comfortable with the solution and deployment. The licensing model can become costly and upgrade can at times get complicated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Javier D.
Industry: Telecommunications
Company size: 51-200 Employees

Excellent Call Control with multiple advanced telephony functions.

Used Daily for 2+ years
Reviewed on 2019/10/04
Review Source: Capterra

Cisco Unified Comminication Manager already has many years in the market and is an excellent solution for IP telephony in small, medium or large companies, since it adapts to any type of company. It also allows you to gradually add more features with other solutions that are integrated natively.

Pros

The best thing about Cisco Unified Comminication Manager is the possibility of having any type of phone registered even from third parties. It brings many features that help users to move in and out of the company. It also allows you to incorporate collaboration tools, Video Conference, Voice Mail, etc. All integrated

Cons

Some traditional functions of telephone exchanges do not have them, however it is possible to incorporate them but with the development of third parties.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 63 user ratings
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Cisco Unified Communications Manager Pricing

Cisco Unified Communications Manager Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Cisco for pricing details.

Contact Cisco for pricing details.

Value for Money
3,6/5
Based on 63 user ratings
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Cisco Unified Communications Manager Features

Cisco Unified Communications Manager Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,4/5
Based on 63 user ratings
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Categories

Additional information for Cisco Unified Communications Manager

Additional information for Cisco Unified Communications Manager

Key features of Cisco Unified Communications Manager

  • Call Routing

Cisco Unified Communications Manager FAQs

Cisco Unified Communications Manager FAQs

Below are some frequently asked questions for Cisco Unified Communications Manager.

Q. What type of pricing plans does Cisco Unified Communications Manager offer?

Cisco Unified Communications Manager offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Cisco for pricing details.

Q. What are the main features of Cisco Unified Communications Manager?

Cisco Unified Communications Manager offers the following features:

  • Call Routing

Q. Who are the typical users of Cisco Unified Communications Manager?

Cisco Unified Communications Manager has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Cisco Unified Communications Manager support?

Cisco Unified Communications Manager supports the following languages:

English

Q. What type of pricing plans does Cisco Unified Communications Manager offer?

Cisco Unified Communications Manager has the following pricing plans:

Subscription

Q. Does Cisco Unified Communications Manager support mobile devices?

We do not have any information about what devices Cisco Unified Communications Manager supports

Q. What other apps does Cisco Unified Communications Manager integrate with?

Cisco Unified Communications Manager integrates with the following applications:

InformaCast, XM Connect

Q. What level of support does Cisco Unified Communications Manager offer?

Cisco Unified Communications Manager offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support