About DontGo

DontGo is a live chat platform that utilizes artificial intelligence (AI) chatbots and exit intent technology to help businesses convert abandoning traffic into sales leads. Professionals can utilize the chatbots to resolve visitor queries and promote other products in the catalog, improving upsell and cross-sell opportunities and enhancing the customer experience with the brand.

DontGo monitors client interactions to provide enterprises with customizable chat scripts and FAQ answers in accordance with industry requirements. Using the split testing functionality, managers can simultaneously run different versions of the chatbot across multiple pages and measure their performance based on user behavior. Organizations can also embed click-to-call buttons in the bot, allowing prospects to communicate with agents via voice calls.

DontGo facilitates integration with various third-party CRM and LMS applications. With its machine learning capabilities, chatbots can handle incoming queries using predefined responses. The solution also helps businesses gain insights into user inquiries, trends, and potential sales opportunities through summary reports.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

DontGo live chat screenshot
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DontGo video
DontGo screenshot: DontGo live chat screenshot

Features

Total features of DontGo: 28

  • Auto-Responders
  • Behavior Tracking
  • Call Recording
  • Callback Scheduling
  • Campaign Planning
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Engagement Analytics
  • For Sales Teams/Organizations
  • Issue Management
  • Keyword Tracking
  • Lead Generation
  • Monitoring
  • Performance Testing Tools
  • Predictive Analytics
  • Process/Workflow Automation
  • Real-time Consumer-facing Chat
  • Reporting/Analytics
  • Sales Automation
  • Self-Learning
  • Summary Reports
  • Third Party Integrations

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Reviews

Overall rating

4,4 /5
(10)
Value for Money
4,4/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,8/5

Already have DontGo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Robert W.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DontGo Chat is the way to go!

Reviewed on 2019/01/22

Overall, we have had a great experience. I can only imagine it getting better as AI tech grows....

Overall, we have had a great experience. I can only imagine it getting better as AI tech grows. Thanks a lot, DontGo!

Pros

Having DontGo has allowed us to offer 24/7 chat on our website, without having to outsource, or have staff available 24/7.

Cons

It can be a bit pricey, but when compared to having full time staff man the phones/chat it ends up being a no brainer.

Brian E.
Overall rating
  • Industry: Construction
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

$2M in additional revenue each year

Reviewed on 2016/06/27

We set up a designated 800 number and form. By utilizing the patented exit intent and with the...

We set up a designated 800 number and form. By utilizing the patented exit intent and with the outstanding experience provided, we were able to track $2.2M in additional revenue at Hansons in 2015.

Pros

Speed - Customer Experience - Accuracy - 24x7x365

Cons

None

Response from DontGo

Brian, thank you for sharing your experience. DontGo is happy to see your high conversion rates! - KC

Portia G.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Please Don't Go

Reviewed on 2016/11/14

We were initially having some difficulty with setting up the program because of a lack of...

We were initially having some difficulty with setting up the program because of a lack of communication from our website support team. Don'tGo representatives were a big help in making all ends meet. Now we are watching our leads and the actions they tend to take.

David E.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer!

Reviewed on 2016/08/10

Gutters are the kind of business where we know if someone hits our website, in that moment they...

Gutters are the kind of business where we know if someone hits our website, in that moment they have a problem and we have the solution. DontGo gives us greatly enhanced communication capabilities and insures we do all we can to grab them as a customer.

Pros

The exit intent technology stops everyone who is leaving without engaging and the speed and accuracy of the answers makes us look very good with our customers

Cons

None

Response from DontGo

David, thank you for your review and your advice to buyers. We couldn't agree more!

Johnny F.
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DontGo K&H review

Reviewed on 2016/11/04

I believe this could be a great system if there was more traffic using it, I do believe it can or...

I believe this could be a great system if there was more traffic using it, I do believe it can or has saved a bit of additional business but may work even better if the person that is trying to leave the site is offered an additional savings for moving forward with their search.

Pros

That it does give potential clients the opportunity to stay on the site and communicate with the company.

Cons

I believe that the reporting should be more frequent

Response from DontGo

Johnny, thank you for your review. We appreciate your feedback!

Showing 5 reviews of 10 Read all reviews

DontGo FAQs

Below are some frequently asked questions for DontGo.

DontGo offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact DontGo for pricing details.

We do not have any information about DontGo features

DontGo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

DontGo supports the following languages:

English

DontGo supports the following devices:

We do not have any information about what integrations DontGo has

DontGo offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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