Callbell
About Callbell
Callbell is a web-based live chat solution designed to help businesses manage team collaboration via multiple communication channels, such as Facebook Messenger, Instagram, Telegram, and WhatsApp. Users can create custom chat widgets according to individual requirements and add them to their existing websites.
Key features of Callbell include canned responses, proactive chat, autoresponders, customizable branding, reporting, transcripts, and chat history. Teams can specify characteristics of chat widgets, define integration channels, and copy/paste the generated script into a new tag within Google Tag Manager accounts or at the head section of websites. With chat widgets, organizations can directly communicate with clients and streamline customer support.
Callbell enables staff members to chat with clients from a desired channel of communication and continue conversations with customers even after leaving the website. The chat management module lets users sort chats by the last message received from a customer and conversations that have not yet been assigned to a staff member, ensuring prioritization as well as a prompt response to customers. Callbell helps businesses create message templates and add variables to them in order to facilitate personalized client communication.
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- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great solution for social media integration
Reviewed on 2022/07/27
We have been using the tool for a long time and it has really helped us to organize the way we...
We have been using the tool for a long time and it has really helped us to organize the way we communicate with our customers.
Pros
It has the facility to integrate numerous social networks. Shortcuts with pre-defined phrases make the attendant's life easier, reducing the chance of passing on some incorrect information. The format in which all conversations are made available is something that caught our attention and gained positive points.
Cons
Some conversations just get lost every now and then and accessing past conversation history takes a while to load. It doesn't always happen, but when it does, it's a little uncomfortable.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Callbell - the worst WhatsApp Integration ever
Reviewed on 2021/08/27
The only reason I gave them 2 stars is becaues the support is really always there and tries hard to...
The only reason I gave them 2 stars is becaues the support is really always there and tries hard to cover up all the flaws the service has. But overall experience is disgusting. Not recommended.
Pros
Only the fast-to-response support. That's the only strong point of theirs
Cons
The service worked well for the first couple of weeks and then we ran into a wave of different problems like:
1. Large latency in sending the messages
2. Some of the messages weren't delivers to the end user at all
3. When writing to a new contact for the 1st time - the message is sent twice
4. The names of the contact are not syncronized across with the original WhatApp application
5. No ability to send voice messages, files or see if the messages was delivered or read.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for managing multi-channel conversations
Reviewed on 2018/10/30
Pros
The integration with Whatsapp Business finally helped me to use Whatsapp as support channel to my clients assigning the chat to different support agents
Cons
Nothing special to complain about - the platform is extremly easy to set-up
- Industry: Financial Services
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Callbell es un buena opción
Reviewed on 2021/08/06
La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un...
La experiencia en general con Callbell fue buena, aún con sus cosas por mejorar para ser un software multiusuario y es buena alternativa para introducirse al mercado multicanal de atención en las empresas.
Pros
Entre las principales ventajes de Callbell están: la opción de agregar varios números de WhatsApp dentro de la misma plataforma y también otros servicios como Facebook Messenger.
Cons
Entre los contras de Call se puede mencionar la función del multiusuario, por ejemplo, para que 2 agentes estén conectados de manera simultánea dentro del mismo número de WhatsApp ingresado.
Callbell FAQs
Below are some frequently asked questions for Callbell.Q. What type of pricing plans does Callbell offer?
Callbell offers the following pricing plans:
- Starting from: €12.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Callbell is available across 3 pricing tiers: Widget, Chat Management, and Enterprise. Pricing starts at €12/user/month and scales with each tier, outlined below: Callbell Widget - Free version is available for one user. Callbell Chat Management - €12/user/month Callbell Enterprise - Contact Callbell directly for pricing information.
Q. Who are the typical users of Callbell?
Callbell has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Callbell support?
Callbell supports the following languages:
English, French, Italian, Portuguese, Spanish
Q. Does Callbell support mobile devices?
Callbell supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Callbell integrate with?
Callbell integrates with the following applications:
Instagram, Meta for Business, Telegram
Q. What level of support does Callbell offer?
Callbell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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