About Zoho Commerce

Zoho Commerce is a cloud-based solution, which helps small to midsize businesses design online stores using predefined templates, themes, and layouts. Features include order processing, role-based user permissions, inventory tracking, shipping management, serial number tracking, product categorization, and analytics.

Owners can create a custom storefront using the drag-and-drop capabilities, add or delete products, add metadata, and manage content presentation on the website. It allows marketers to create landing pages with promotional products and run targeted campaigns. Team members can send follow-up emails for abandoned shopping carts and offer personalized offers or coupons for specific products, categories, collections, and shipping zones. Customers can use personalized profiles to view current order status, track order history, post product reviews, and make cancellations or returns.

Zoho Commerce offers integration with Zoho Inventory, Zoho SalesIQ, MailChimp, Avalara, Zoho CRM, PayPal, Razorpay, Stripe, Authoize.Net, and more. Plus, the solution enables marketing teams to enhance sales opportunities and help convert website visitors by providing recommendations based on frequently viewed or purchased products.

Pricing starting from:

US$20,00/month

  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Dutch, English, French, German and 6 others, Indonesian, Italian, Japanese, Portuguese, Spanish, Thai

Pricing starting from:

US$20,00/month

  • Free Trial
  • Subscription

Images

Zoho Commerce order details
Zoho Commerce adding product
Zoho Commerce templates
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Zoho Commerce video
Zoho Commerce screenshot: Zoho Commerce order details Zoho Commerce screenshot: Zoho Commerce adding product Zoho Commerce screenshot: Zoho Commerce templates

Features

Total features of Zoho Commerce: 48

  • Activity Dashboard
  • CRM
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Channel Management
  • Commenting / Notes
  • Customer Accounts
  • Customization
  • Data Security
  • Data Synchronization
  • Delivery Tracking
  • Drag & Drop
  • Electronic Payments
  • Email Marketing
  • Inventory Management
  • Inventory Tracking
  • Marketplace Integration
  • Metadata Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Store
  • Order Management
  • Order Processing
  • Product Catalog
  • Product Configurator
  • Product Data Management
  • Promotions Management
  • Purchase Order Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • SEO Management
  • Sales Reports
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Social Commerce
  • Social Media Integration
  • Status Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • Website Management
  • eCommerce Management

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Reviews

Overall rating

3,3 /5
(3)
Value for Money
3,5/5
Features
3,7/5
Ease of Use
3/5
Customer Support
3/5

Already have Zoho Commerce?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 3
Srikanth D.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Affordable and yet powerful e commerce platform

Reviewed on 2021/03/04

Overall experience with Zoho commerce is wonderful. I recommend many small and medium sized...

Overall experience with Zoho commerce is wonderful. I recommend many small and medium sized ecommerce platform owners to try Zoho.

Pros

1) The software is affordable, they give us for free trial for more than 3 months, which is wonderful to play with the software and we decided it is the best one for our needs.

2) Other eCommerce software don't give many options for customizing, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge.

3) Customer care is wonderful and you can expect a quick response almost all the times.

Cons

Maybe they can improve the speed of the website for 10% more at least by minimizing the code.

Eric B.
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2-10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

My review

Reviewed on 2020/12/09

Pros

Overall I was able to get things launched quickly.

Cons

I wasn't impressed with a lot of the features.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Worst customer support I've ever faced

Reviewed on 2021/01/27

another expense on top of Zoho One apps, and much less support provided. I have to wait days to...

another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.

Pros

I love that it's a suite of apps that streamline daily operations.

Cons

The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.

Zoho Commerce FAQs

Below are some frequently asked questions for Zoho Commerce.

Zoho Commerce offers the following pricing plans:

  • Starting from: US$20,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Zoho Commerce offers a free trial for 15 days after which the software is available across 2 pricing tiers. Pricing details are outlined below and pricing scales with number of users. Commerce Starter: $25/month (billed monthly), $20/month (billed annually) for 2000 customers & 500 products Commerce Pro: $75/month (billed monthly), $60/month (billed annually) for 25000 customers & 10000 products

We do not have any information about Zoho Commerce features

Zoho Commerce has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Zoho Commerce supports the following languages:

Arabic, Dutch, English, French, German, Indonesian, Italian, Japanese, Portuguese, Spanish, Thai

Zoho Commerce supports the following devices:

Zoho Commerce integrates with the following applications:

Authorize.Net, Avalara, Forte Payment Systems, Mailchimp, PayPal, Stripe, Worldpay, Zoho Books, Zoho CRM, Zoho Inventory, Zoho PageSense, Zoho SalesIQ, Zoho Survey

Zoho Commerce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zoho Commerce.